Notes

cancel cod
Hi,

Thanks for writing in.

We understand that you don't want the order 'OD112841606731762000'.

As requested, the seller has cancelled your order for the product 'VIVO X21 (Black, 128 GB)' and you would have received a confirmation for it.

You can also cancel your orders on the go by clicking here: http://fkrt.it/bqWLi~NN, selecting the item and clicking 'Cancel'.

If there is anything we can do for you please feel free to contact us.

Hope this helps!

refund intimation debit card
Hi Rajeswari,

Thanks for writing in.

We understand that you want to know about the refund status for the product 'Redmi Note 5 Pro (Gold, 64 GB)'.

We are happy to let you know that the seller has refunded Rs. 11769/- for your order OD112875988139577000 to your Debit card on July 23, 2018. This will be credited to your account by July 31, 2018, as per standard banking procedures.

If you do not receive the refund by this time, you can contact your bank's customer care using the number mentioned on the back of your card with the refund reference number 74056638205820435873665. If they are unable to help, you may raise a dispute with the bank's grievance department and they will surely help you out.

Have a nice day!

refund pilot SBI DEBIT CARD
Hi,

Thanks for writing in.

We're writing in continuation to our previous email about the refund for your product 'SanDisk SDSDQM-032G-B35 32 GB MicroSD Card Class 4 48 MB/s Memory Card' with order ID: OD112805206440260000.

We’d like to confirm that the seller has refunded Rs. 670/- to your SBI Debit Card on July 14, 2018. This amount should have been credited by now.

In case the amount has not been credited, please contact your bank’s customer care using the number mentioned on the back of your card. If they are unable to help, you may raise a dispute with the bank's grievance cell by following these simple steps:

1. Click https://cms.onlinesbi.com/CMS/ and fill in your details
2. Choose ‘Technology: Internet banking’* in the ‘Category of Complaints’ field
3. Choose ‘Online Payment/Transfer’* in the ‘Product & Services’ field
4. Choose ‘Merchant Transactions’* in the ‘Nature of Complaints’ field
5. Click on ‘Submit’ and the bank will get in touch with you soon

*The drop down options are subject to change at the bank’s discretion. Please choose the appropriate option based on your request.

We would like to thank you for your patience and understanding.

Address change denied

Hi,

Thanks for writing in.

While we understand that you would like to change the shipping address for your order OD112887805603377000, we're sorry to let you know that the seller will not be able to fulfill your request as it has already been shipped.

If you'd like, you could ask a friend or a family member to collect the package on your behalf from the current address. If that is not possible, then you could cancel and place a fresh order to be delivered at a different address. You can also choose to get the product delivered at a pickup store if there is one in your area. You would need to place the order from our mobile app to check the availability of a pickup store.

We'd like to let you know that your order has been shipped through the seller and it'll reach you by July 27, 2018.

In the future, you can choose to update the delivery address for your orders through our website and app in 3 simple steps:

1. Visit 'My Orders' section of your Flipkart account: http://fkrt.it/bqWLi~NN
2. Select the order for which you’d like the address to be updated
3. Tap 'Change’ icon next to the current address and add new delivery address

Please note that this option will be available only if the address can be changed based on the status of your order.

Hope this helps.

Payment failed

Hi Farhan,

Thanks for writing in.

We are sorry to know that your order didn't go through as the seller has not received the payment for the order OD112886257439010000 due to a system error.

In the unlikely event of the amount being debited from your Bank account, it will be reversed within 08 business days from the date of the transaction.

If you will not get the amount by mentioned time you may contact with your respective bank.

If you still wish to buy the item, you can place a new order and can also choose cash on delivery as the payment mode.

Hope this helps.

prexo
Hi,

Thanks for writing in.

We're sorry to let you know that your order for the product 'Samsung 80cm (32 inch) HD Ready LED TV' was cancelled by the seller as the exchange product did not meet the exchange related guidelines as confirmed by the Wishmaster.

Not to worry, you can place a new order using the exchange offer with another exchange product. Alternatively, you can also buy the product without availing the exchange offer.

Here are few important things to note while choosing the exchange option for a device:

1. Only functional devices without any screen defect are accepted
2. The screen/body should not have any cracks/dent
3. The screen should be intact
4. IMEI will be verified at the time of pickup by the Wishmaster to complete the process
5. Screen locks or iCloud locks should be disabled

We would like to thank you for understanding.

update email id
Hi Khemachand,

Thanks for getting in touch.

We understand that you want to change your Email ID for your Flipkart account.

Updating/changing your (email address / registered phone number) is very simple and can be done only from our website at the moment.

Here's how you can do it:

• Click http://fkrt.it/sDaT4pNN
• Click 'Edit' and enter your new (email address / registered phone number) and select 'Add'
• A verification code will be sent to your new (email address / registered phone number) which is valid only for 10 minutes from the time it is sent to you
• Enter it in the text box and click 'Save Changes'

Your (email address / registered phone number) will get updated and you can continue using your Flipkart account after that.

Hope this helps.

reinstate
Hi,

Thanks for writing in.

We understand that you want your product 'COBIO MAN Men's Solid Casual Mandarin Shirt'.

We looked up your order OD112894602309147000 and found that it has been cancelled as requested by you.

While the seller will not be able to ship items from this order as it has been cancelled, you can place a new order by clicking here: https://www.flipkart.com/cobio-man-men-s-solid-casual-mandarin-shirt/p/itmf3x95cnzhh4qm?pid=SHTFF9ECGNCJBDBY {Product is OOS}

If there is anything we can do for you, please feel free to contact us.

Hope this helps.

non-refundable
Hi,

Thanks for writing in.

While we understand that you'd like to return the product 'Kookaburra Kahuna T-90 Edition English Willow Cricket Bat', we're sorry to let you know that this product belongs to the 'No refundable' category because of which the seller will not be able to fulfill your refund request.

We'd also like to let you know that the seller has specified on the product page that 'If you have received a damaged or defective product or if it is not as described, you can raise a replacement request on the Website/App/Mobile site within 10 days of receiving the product.'

The seller has arranged a replacement for the product and it'll reach you by July 29, 2018.

The item originally delivered to you will be picked up at the same time. Please keep the item along with the original product box, accessories and tags ready as the Wishmaster from Ekart Logistics will not be able to complete the pickup in case any item is missing.

If there is anything we can do for you please feel free to contact us.

We would like to thank you for your understanding.

instillation done

Hi Tejaswini,

Thanks for writing in.

We're writing to let you know that the 'Jeeves team' has confirmed that the Installation of the product 'Vu Pixelight 127cm (50 inch) Ultra HD (4K) LED Smart TV' was done on July 24, 2018.

We are sorry for the trouble you had to go through.

Thanks for being patient while we worked with the Technician team to ensure that the installation gets done on time.

If there is anything we can do for you please feel free to contact us.

Have a nice day!

replace expect

Hi Rajesh,

Thanks for writing in.

We are sorry to know that the product 'Ambrane 10000 mAh Power Bank (P-1122, NA)' you've received is not as described on Flipkart.

We'd like to let you know that the seller has arranged a replacement for the product and it'll reach you by August 01, 2018. The item originally delivered to you will be picked up at the same time.

Please keep the item along with the original product box, accessories and tags ready as the Wishmaster from Ekart Logistics will not be able to complete the pickup in case any item is missing.

In the future, you can request a return for your order using our app or website. Just go to 'My Orders' on your Flipkart account, select the item, click 'Return' and follow the prompts.

We would like to thank you for your continued trust and support.

cod to pod
Hi Arjun,

Thanks for writing in.

We understand that you would like to pay for your product before the delivery. The option to convert a cash on delivery order to a prepaid one may be available based on the seller’s partnered courier service provider.

In case this option is available for your order, a payment link will be shared with you through an SMS once the product is shipped by the seller.

You can also check your order status here: http://fkrt.it/bqWLi~NN

Hope this helps.

reinstate
Hi,

Thanks for writing in.

We looked up your order OD112605995448006000 and found that it has been cancelled due to the seller was unable to fulfill it on time and they did not want to keep you waiting.

While the seller will not be able to ship items from this order as it has been cancelled, you can place a new order by clicking here: https://www.flipkart.com/jiofi-m2s-wireless-data-card/p/itmexsgvbzepxy7z?pid=DATEXSGUWZA2GEGK

If you’d like, you can place a new order for the product with any of the other sellers on our platform.

We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.

Hope you understand.

shipping charges
Hi Iqrar,

Thanks for writing in.

We understand that you want to know about the refund status for the delivery charges of the order OD112874887862043000.

We'd like to let you know that refund for the delivery charges is totally depended on the delay in delivery and on the seller.

We'd like to let you know that the seller has initiated the cancellation of your order as requested by you and you would have received a confirmation for it.

Since the item has already been shipped, we'll inform Ekart Logistics to return the shipment to the seller. In case, it still reaches you, please make sure that you or your friend/family member do not accept delivery and inform the Wishmaster from the couriers that the order has already been cancelled.

Once the courier service provider confirms the cancellation, you'll get an update on this.

If there is anything we can do for you please feel free to contact us

Hope this helps.

courier slip
Hi Immu,

Thanks for writing in.

We understand that you want refund for the courier charges of the product 'Scuderia Ferrari 0830279 Watch - For Men'.

We'd like to let you know that please get back to us with the snapshot of the courier charges slip within 72 hours, so we can help you out.

As per our records, we have sent same thing in our previous email for your courier charges slip, we request you to please answer accordingly so the seller will approve your refund request.

Hope to hear you soon.

denie

Hi Punna,

Thanks for your valuable time over the call.

As per pour telephone conversation, we hear that you are facing issue with your product 'Puma Wrens GU IDP Slippers'.

As discussed you have used this product and We're sorry for that the seller has already mentioned on the product page that 'The product should be in unused, undamaged and original condition without any stains, scratches, tears or holes'.

We'd also like to let you know that the seller also has been mentioned that 'If there are any issues with your product, you can raise a refund, replacement or exchange request within 30 days of receiving the product'.

We'd also like to let you know that Flipkart paylater option is available for the few customers and this is totally depended on the seller and your previous online payment for the product.

If there is anything we can do for you please feel free to contact us.

Hope you will understand.

FA
Hi Yashi,

Thanks for writing in.

We are sorry to know that the pickup of your product 'Ziyaa Women's Self Design Straight Kurta' is not completed.

We would like to let you know that the seller will not be able to fulfill request as all FA sellers ship the products with the price tag/brandbox/warranty card.

Successful pick-up of the product is subject to the following conditions being met:

- Correct and complete product (with the original brand, article number, undetached MRP tag, product's original packaging, freebies and accessories).
- The product should be in unused, undamaged and original condition without any stains, scratches, tears or holes.

In case, the above conditions are not met, the wishmaster will not be able to pick up the product.

Hope you'll understand.

wait refund
Hi Ashik,

Thanks for writing in.

We understand that you are facing issue with your product 'STREAX Ultralight Highlighting Kit Soft Red Hair Color'.

We are sorry to know that the product you received is damaged.

As specified by you, a return request has been created for the order and a refund of Rs.323/- will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.

You’ll receive an email and SMS with the refund details, after which the money will be credited to your Debit card within 09 business days, as per standard banking procedures.

Please keep the item along with the original product box, accessories and tags ready for pickup by July 28, 2018 as the Wishmaster will not be able to complete the pickup in case any item is missing.

We would like to thank you for your continued trust and support.

Gift card
Hi Shankar,

Thanks for writing in.

We understand that you want to know about the usage of the Gift Card.

Please do the steps for the Gift Card:
-Enter the name and email address of the person you want to send the Flipkart Gift Card to.
-Select the value of the card you would like to purchase, then click 'Proceed To Pay'.
-You'll now see the payment options. You can pay by Credit Card / Debit Card / ATM Card / Netbanking. Proceed to pay using your preferred choice. If you need to make any changes to the Gift Card value, you can always click 'Edit' to modify it.
-Complete the checkout process to receive an email with the Gift Card details.

Here is the steps of purchases for the Gift Card:
-Go to flipkart.com and select the items you want to purchase. When you are ready to checkout, click 'Proceed To Pay'.
-Select the 'Pay By Gift Card' option.
-Enter your 16-digit gift card number and the corresponding 6-digit PIN number when prompted.
-If the Gift Card value doesn't cover your Order total, you will be prompted to select an additional payment method.

NOTE: Funds will be deducted from your Flipkart Gift Card when you place your order. In case of any adjustment or cancellation at a later stage, we will credit the refund back to your Gift Card.

All Flipkart Gift Cards expire 1 year from the date of their creation.

Hope this helps.

Wait replace

Hi Shankarbhai,

Thanks for writing in.

We understand that you are facing size fit issue with your product 'Payswell Back Cover for Asus Zenfone 2 Laser ZE550KL (5.5inch)'.

We're sorry to know that the product you have received is not as described on Flipkart.

The seller has arranged a replacement for the product and it'll be shipped after the pickup of the originally delivered product is done and confirmed by the courier service provider. The pickup will be completed by July 31, 2018.

Please keep the item along with the original product box, accessories and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing.

You can expect more updates once the replacement is shipped. You can also check your order status here: http://fkrt.it/bqWLi~NN

In the future, you can raise a return request for your orders using our app or website. Just go to 'My Orders' on your Flipkart account, select the item, click 'Return' and follow the prompts.

We would like to thank you for your continued support and trust.