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1) Bots :
Deflection bots -
-> How many tickets on a weekly/monthly basis?
-> What % of these tickets are avoidable through self-help- common questions?
-> How accessible is his Support portal and associated Knowledge Section
Solutions -
-> Making the support portal more evident on website
a) SEO optimising solution articles(tags/meta-tags)
b) Enhancing portal visibility - Placement on website/Portal custmisation
c) Answerbot - Freddy - Prerequisites - implement and learning & re-training is a continuous effort - 2 weeks to ship out a good V1.
CRM Visibility - One platform for context on Calls and tickets
- Solution(freshsales)
-Freshcaller integration - logs available in FD/FSales
Hubspot marketing - Mention FSales,FChat, lead-gen bot functionality in FChat + Freshsales
Unified Demo
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