Notes

Hilton Hotel Questions (Training Receptionists)
Hello! I'm Bright and I will be your trainer today!
We will be doing a 5 question recap quiz, and 2 role plays. Any questions before I start?
Remember that 3 grammar mistakes are an automatic fail of the training.
1. May I see your greeting?
(Something like "Hello! Welcome to Hilton Hotels, how may I help you?")
2. How do you give and take a room and suite?
(give/take (user) room/suit (number))
3. How many warnings do you give an exploiter?
(0)
4. What lane do you serve first?
(Fast lane)
5. How many warning do you give a troller and/or spammer?
aw (3)
Now we are on to the role play version of the test!
I will come up to you with 2 situations, and you must act appropriately to each one I give you, understand?
First is the troll test. Oh, and please note, whatever I say throughout this portion of the test, do not take it offensively!
I will step back, and jump when your ready!
(DON'T SPAM!)
(Troll and make sure they give 3 warnings, call security, and contact an MR/HR)
Good. Now the second role play is just a basic role play. I will step back and jump again when you are ready.
(Give me a room)
Now for your results...
You had () grammar mistakes, you got /5 of the quiz, and /2 role plays correct. So....
Congratulations! You passed the test. Follow me to be ranked!
Unfortunately you failed the test due to . Come back to a future session to try again!

Hilton Greeting and FAQ
Hello! Welcome to Hilton Hotels! I'm Bright, how can I help you?
If you have the Suite gamepass you should be in the Suite lane!
So please kindly step over there and someone will get you a suite there.
You can search the Hilton Hotels group, or click the creator of the game in blue text you would see before joining this game.
That will lead you to the group. Join it!
You can go to a scheduled interview, or go fill an application (only open on Saturdays)!
If you pass you go to a scheduled training session!

HILTON HOTELS TRAINING GUIDE!

Hello! I'm Bright, and I will be your trainer today!
Please hold all questions until the end, and try not to go AFK, as you may miss important things you didn't know about.
I also encourage you to take notes, as your trainers will quiz you after.
Everyone understand?

Section 1/7- Job of a Receptionist.

As a Receptionist you are going to be handing out rooms to others.

To give a player a room you will say “give (PLAYER) room (NUMBER)”
For example...
give Bright room 201
To take a room away from a player you will say "take (PLAYER) room (NUMBER)"
For example...
take Bright room 201
To give a player a Suit you will say “give (PLAYER) suit (NUMBER)”
For example...
give Bright suit 200
To take a room away from a player you will say "take (PLAYER) room (NUMBER)"
For example...
take Bright suit 200

We know Suit is supposed to be spelled Suite, but in this case for the board we say Suit. :)

The board will automatically take away the room if they leave or die so you will not have to do Room Checks!
As a Receptionist, you can also do other jobs such as being a Bxrtender or a Housekeeper.
Note that you should only do these extra jobs if all of the lanes for reception are filled.
If not, giving people rooms are more important for you. :)

Section 2/7- Tools.

You will join the game with 3 tools.
1- Staff Card.
This is used to get into all the rooms. Note that you may only use this is you are role playing as a Housekeeper, cleaning.
2- Trolley.
The only purpose is role playing as a Housekeeper, as it is something to push around.
3- Briefcase.
Note that everyone joins the game with this, so there is no purpose unless your a Hotel Guest role playing.
If you abuse any of these tools, be prepared to be suspended or demoted.

Section 3/7- Lanes.

There are 3 lanes for guest to enter for their rooms/suites.
The Gold Lane is the Fast lane you must serve these Guest first.
The White lane is the Suite lane you will be handing these people suites.
The The Standard lane is the other 2 lanes, used for anyone else without a lane gamepass.
If someone asks for a Suite in a lane other than the White lane DO NOT Hand them a Suite.
Just kindly ask them to move to the Suite lane. :)
The self check in machines only work for people who have the fast lane game pass for regular rooms or the suite game pass.

Section 4/7- Greetings.

When talking to a Guest you are going to start with a Friendly greeting like...
“Hello! Welcome to Hilton Hotels how may I help you today?”
But feel free to make it your own and spice it up!
A greeting should not look like this...
"yo m8 whats up do you want a room?"
Because it does not use proper grammar and punctuation, and it uses "slang" words.

Section 5/7- Warnings.

As you keep working at Hilton, you will come across some trollers. In that case you must first ask them FIRMLY to stop.
If they don't, give them a warning.
If you give them 3 warnings, call security, and after that call an MR/HR.
Good warnings should look like this...
Warning 1 Bright_ii- Abusing caps lock, Warning 2 Bright_ii- Spamming, and so on.
This is a few examples of some bad warnings...
Warning 1 Bright_ii- Ugly, Warning 2 Bright_ii- Fat, and so on.
You may come across an exploiter or hacker. They get 0 warnings.
It would be extra evidence if you took a screenshot or recorded the hacker/exploiter.
You can either upload them to dizzycord or if you don't have it, upload it to YT!
If you give someone 3 warnings, and there are no security or MR/HRs, use the group wall.
Asking for help on the group wall should not look like this...
"HELP HACKER COME QUICK!"
Instead, it should look like this...
"We have an exploiter and need security and a MR/HR."
MRs and HRs are very busy keeping Hilton a happy and family friendly place, so please be patient once you call them.
Also, make sure that anyone can join your game in settings, so security or a MR/HR can get to you.

Section 6/7- Uniforms.

As a staff member, you are expected to wear a uniform. You can buy the regular ones in the catalog.
If you don't have robux, not to worry! Because there is a pair for you in the back room of the reception desk.
You are expected to wear these uniforms ALL THE TIME or else you might be demoted.
Now there is another uniform called HR Uniform. DO NOT BUY IT! It is for the High Ranks in the group only.
If you have it, it must be removed, or expect a demotion, or even a suspension!

Section 7/7- Tips to pass.

Here are just some tips to pass!
1- Always use grammar, 3 grammar mistakes and you automatically fail. (Double check sentences if I were you. c;)
2- Respect your trainer. Be nice and have a higher chance of succeeding!
3- Take your time. Don't rush typing in case you mess up. You don't have a time limit unlike the Interviews!
4- If you get a question/ role play wrong, or fail the test, ask your trainer why, and then you will know for next time!
5- Don't worry about the training's, if you remember and do everything I say, you will have a VERY good chance of passing.

I think my time has come to an end, Does anyone have any questions? If you do, now is the time to get them out.
Before I let the trainees go, remember trainers...
5 question recap quiz, and 2 role plays (troll test, basic role play). 3 grammar mistakes and you must fail them.

Go find a trainer everyone! If there are no more available, stand behind another trainee. Good luck! :)