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I check this for you and sorry to inform you that Games & Software Downloads ordered on Amazon.com are non-returnable and non-refundable after purchase. We provide this information on product detail pages in the Digital Games and Digital Software stores, as well as in the Amazon Games and Software Store Terms of Use (http://www.amazon.com/gamesandsoftwaretermsofuse).
I'm sorry for the delay in completing your order. Some digital purchases require additional processing time, which normally takes less than four hours. This process is in place to protect your personal information and prevent fraudulent orders.
I'm sorry for the inconvenience caused to you.
Could you please help me with the order id?
Please allow me a minute while I check this for you.
I really apologize, but we're unable to offer any additional insight or action on this matter.
For the inconvenience, I will issue $10 promotional credit to your account. I understand that it won't compensate the problem you had. However it is just and effort from my end.
Please let me know if there's anything else I can do for you today, I will be happy to help.
You are always welcome.
It is really a pleasure to assist our valued customer.
Thanks for visiting Amazon.com. We hope to see you again soon!
Click on the **End Chat** button on the top right corner of this,to close the chat Window.
Bye,take care.
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A member of our AIV Specialist will need to help you with this. One moment for a transfer.
Let me connect you to a member of ourKindle specialist team. It will only take a moment.
Let me connect you to a member of ourAudible team. It will only take a moment.
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