Notes

Hi,

Thanks for writing in.

We're sorry to hear that you're facing hanging issues with your 'Moto C Plus (Starry Black, 16 GB)'.

Here are the troubleshooting steps for your device :

Reboot the device :

Press and hold the Power button on your smartphone to Reboot the device (If reboot isnt available, turn Off and then turn On your smartphone).

If you want to know how long the device has been running, follow the steps below:
1) Open Settings
2) Scroll down and tap About Phone (If you don't find this, tap System and then look for About Phone)
3) Tap Status
4) Scroll down and check Up time (The time listed here is in hours. Anything above 168 hours needs to be rebooted.)

1)Pull down the notification panel and tap the settings icon.
2) Scroll down and choose Storage.
3) Check the available free space.

If the space is running less than 10%, you may need to free up storage.

i) Tap Manage Storage
ii) Make free up space and remove pictures and videos which are already backed up.

1) Press and hold the power button.
2) Tap and hold the Restart button on-screen
3) In the safe mode confirmation box, tap OK.
4) The phone should now reboot into safe mode. This can be confirmed by the safe mode icon at the bottom left corner.
5) Now, please check if the device has the same issue. Eg: If a particular app wasn't working correctly, open the app to check functionality.
6) Just reboot normally to exit safe mode.



If the issue goes away in safe mode, a recently installed app is most likely causing the issue.

i) Restart your device to exit safe mode.
ii) Uninstall recently downloaded apps one by one to see if you can find the app that's causing issues. (see steps below)
ii) Once you remove the app that's causing the problem, you can reinstall the other apps you removed during testing.

WARNING: the uninstalling an app may cause app data such as game levels, saved passwords etc. to be lost.

1) Pull down the notification panel and tap the settings icon.
2) Scroll down and choose Apps.
3) Look for the app you want to uninstall and tap on it. (In this case, we have shown the Flipkart App.)
4) Now, tap Uninstall and then confirm by tapping OK.
5) You should now see a confirmation that the app is successfully uninstalled.

Things to remember before the update:

i) Make sure the your mobile is connected to WiFi. (If Wi-Fi issue, the you may have to use the mobile data)
ii) Make sure the battery is charged above 50% or is connected to the charger during the update
iii) take backup any important data, if required.

1) Pull down the notification panel and tap the settings icon.
2) Scroll down and choose About Phone
3) Tap System updates and then Check for updates
4) The device should now look for available updates.
5) If an update is available, continue to download and update.
6) The device will reboot once updated.

If there is no updates available, continue to the next step.

i) you may about data loss.
ii) If required, backup data.
iii) Make sure the battery is sufficiently charged.
iv) If applicable, remove the SD Card from the device to prevent accidental formatting while resetting.

1) Pull down the notification panel and tap the settings icon.
2) Scroll down and choose Backup & reset.
3) Tap Factory data reset.
4) Tap reset phone.
5) Draw the pattern or enter the pin if applicable.
6) Tap Erase everything to initiate the factory reset.

Note: During setup after the reset, please don't restore the settings. please set it up as a new device. (Some Settings or Apps might be the root cause of the actual issue).

Also, not to install apps from unknown sources like third-party websites or through SHAREit. Apps must be downloaded only from the Google Play Store.