Notes

elaborate .....

Hi Pradeep,

Thanks for writing in.

We are sorry to let you know that we are not able to understand your concern with the details that you have mentioned in your email.

We request you to elaborate your concern and write back to us within 72 hours so we can help you.

We hope to hear from you soon.



concern about order confirmation.

Hi Ajay,

Thanks for writing in.

We understand your concern about order confirmation.

We are sorry to let you know that due to some unforeseen issue there will be a delay in order confirmation.

We request you to check your 'My Orders' page after 24 hours. If your order is still not confirmed after that, the amount will be refunded automatically.

We would like to thank you for your understanding and patience.



order confirmation. showing on SA

Hi Ajay,

Thanks for writing in.

We understand your concern about order confirmation.

We are sorry to let you know that due to some unforeseen issue there will be a delay in order confirmation.

We would like to let to you know that your order '' for '' and '' has been approved by the seller.

The items from this order will be delivered to you by August 05, 2018 and August 07, 2018.

You can expect more updates once the seller ships the items.

You can also check your order status here: http://fkrt.it/bqWLi~NN

Hope this helps.



order confirmation

Hi ,

Thanks for writing in.

We understand your concern about the order confirmation and sorry for the trouble you had to go through.

You'll be happy to know that the seller has received your payment successfully and your order '' has been packed by the seller. The order will reach you by August 02, 2018.

You can expect more updates once the seller ships the item. You can also check your order status here: http://fkrt.it/bqWLi~NN

Now you can track the step-by-step journey of your shipped orders easily through SMS notifications between 9 am and 9 pm. Opt for the 'Subscribe' option on the order details page to get these updates. You can also choose to opt out later if you like.

Hope this helps.


24 hours...status update

Hi,

Thanks for writing in.

We’ve received the return request you had placed for 'Thundershoppe Back Cover for Samsung Galaxy S8 Plus' with order ID: OD112978504254831000.

Since the item is marked ‘Out for Delivery’ on our system, we’ll need to wait for the courier service provider to update the delivery status before the return request can be fulfilled. No worries, this shouldn't take more than 24 hours.

We would like to thank you for your understanding.






Jio offer
offer and promotions


Hi,

Thanks for writing in

We understand your concern about the offer 'Instant Cashback and upto 100 GB Free Data' on the product 'Asus ZenFone 5Z (Midnight Blue, 64 GB)' with Order ID: OD112797083672420000 and we're sorry for the trouble you had to go through.

We would like to let you know that:

1. 'Jio Cash Back & Additional data offer-Asus' offer entitles a cashback of Rs 2200 to those who activate Asus ZenFone 5Z devices on Jio network for the first time by performing a recharge of Rs 198/- or Rs 299/- Jio prepaid plan on or after July 04, 2018.

2. On 1st successful recharge of Rs 198/- or Rs 299/- on an eligible device, 44 vouchers of Rs 50/- each will be credited in the MyJio app which can be redeemed, one at a time per recharge, against subsequent recharges of Jio prepaid plan of Rs 198/- or Rs 299/-, through MyJio App only.

In addition to the cashback, eligible subscribers shall receive 10 GB additional data for 10 recharges.

For exciting deals and offers, please check 'Deals of the Day' and 'Offers Zone' on our app or website.

Hope this helps.



price tags are missing hence cancelling the return and informed cx accordingly


Hi Ajit,

Thanks for writing in.

We are sorry to let you know that your return for 'Provogue Genuine Leather SLIP-ON For Men' has been canceled by the seller as you don't have the price tags.

We'd like to let you know that all FA sellers ship the products with the price tag/brandbox/warranty card.

Successful pick-up of the product is subject to the following conditions being met:

1. Correct and complete product (with the original brand, article number, undetached MRP tag, product's original packaging, freebies and accessories)

2. The product should be in unused, undamaged and original condition without any stains, scratches, tears or holes

Hope you'll understand.





unable to place cod


Hi,

Thank you for writing in.

We understand that you are unable to place COD order.

We'd like to inform you that availability of COD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if COD is available in your location.

We work to provide the most hassle-free online shopping experience. Please feel free to write us in a case of any further queries.

Hope you'll understand.






cx did not get product but got delievery confirmation.. COD order


Hi,

Thanks for writing in.

We understand that you haven't received your order for '' and sorry for the trouble you had to go through.

We would like to let you know that as per our records, we see that the courier service provider has confirmed that the shipment of the product was delivered on July 23, 2018.

We request you to check with your family members, neighbor or friend if they have collected the package on your behalf. If you're not able to locate your product kindly place a fresh order for it.

Please be assured that the seller is working on this with the courier service provider so that you don't face such issues again in the future and we're looking forward for a good working relation with you.

Hope you understand.





exchange offer


Hi,

Thanks for writing in.

We understand that you want to buy mobile using exchange offer with your ‘Redmi’ phone.

We’d like to let you know that exchange offer is currently available on the selected models listed by the sellers. We request you to kindly check the offer on the product page which you want to buy with exchange offer. 

Here are the steps to avail the exchange offer.

- Once you’ve decided which phone to buy, provide details of your old phone in the Exchange Offer form. Offer valid on select devices only.

The IMEI number can be found by dialing *#06# on your phone. You can also find it by removing the battery. It is printed on your phone below the battery slot. You can also find it on your phone's original packaging.

- Before you hit ‘Buy Now’, check with your pincode if the Exchange Offer is available in your location. Exchange is possible in eligible pincodes only.

- Once the Order is placed, the new phone will be shipped. Hand in your old phone, in working condition, to the field executive at the time of delivery.

Please note that only working phones with no physical damage will be eligible for exchange. We also recommend you run the phone functionality test available in the Flipkart App.

Products with the following issues will not be picked up:

- Power Issue - Not switching on
- Dead pixels, spots, lines or static on any part of the screen/display
- Crack on the screen, light emitting from the side of the screen
- Crack on the panel, dents in the body, swollen handset and buttons missing
- Charging port damaged

Here are few important things to note while choosing the exchange option for a device: 

1. Only functional devices without any screen defect are accepted (Dead pixels, spots, lines or static on any part of the screen/display).
2. IMEI will be verified at the time of pickup by the Wishmaster to complete the process
3. Screen locks or iCloud locks should be disabled

To know more information, please click on link: https://www.flipkart.com/pages/prexo-mobile

In case of any other query, feel free to contact us and we’ll be happy to assist you.

Hope this helps.