Notes

Refund pilot

Hi,

Thanks for writing in.

We understand your concern about the refund for your order of ‘Like Star High Quality Earphone for iphone 7,7plus,8,8 plus,X Also Work With Iphone 6,5S Headset with Mic Wired Headset with Mic’ and are sorry for the trouble you had to go through.

We’d like to confirm that the seller has refunded Rs.1232/- to your Syndicate Bank account on July 18, 2018 with the reference number: 819916277777. This amount should have been credited by now.

In case the amount has not been credited, please contact your bank’s customer care using the number mentioned on the back of your card and check the status by providing the reference number. If they are unable to help, you may raise a dispute with the bank's grievance cell by following these simple steps:

1. Click https://www.syndicatebank.in/english/grievance.aspx
2. Fill in the details by following the prompts & click on ‘Submit’ and the bank will get in touch with you soon

We would like to thank you for patience and understanding.



wait refund

Hi Basha,

Thanks for writing in.

We understand your concern about the pick up of your order for ‘Benz Boys Lace Walking Shoes’ and are sorry for the trouble you had to go through.

As specified by you, a return request has been created for the order and a refund of Rs.271/- will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.

You’ll receive an email and SMS with the refund details, after which the money will be credited to your Bank account within 02 business days, as per standard banking procedures.

Please keep the item along with the original product box, accessories and tags ready for pickup by August 07, 2018 as the Wishmaster from Ecom Express will not be able to complete the pickup in case any item is missing.

Also, remember to collect the acknowledgement receipt once you hand over the product.

We would like to thank you for your continued trust and support.





Hi Vel,

We understand your concern about the delivery for your order of ‘Globalite Crux, Stumble & Tread Casuals For Men’ and are sorry for the trouble you had to go through.

The courier service provider has confirmed that the shipment of product was delivered on August 01, 2018.

There was a delay in the delivery of your order due to an unforeseen issue faced by the courier service provider. We have shared feedback with the courier service provider to make sure you have a delightful shopping experience.

Have a nice day!



Hi,

Thanks for writing in.

We understand that you are facing issue for the delivery of your product ‘’.

We are sorry to let you know that your order has been cancelled as the seller’s partnered courier service provider could not find anyone at the delivery address to collect the package despite several attempts.

We’d like to let you know that the seller has refunded Rs. 6999/- for your order OD112857791689132000 to your Debit Card on August 02, 2018. This will be credited to your account by August 10, 2018, as per standard banking procedures.

If you do not receive the refund by the time mentioned, please let us know and we’ll help you out.

Have a nice day!

Delivery confirmation

Hi Vansh,

Thanks for writing in.

We're writing to let you know that the courier service provider has confirmed that the shipment of the product ‘WELDONE Men's Cool Loafers For Men’ was delivered to you on August 02, 2018.

Thanks for being patient while we worked with the seller and courier service provider to ensure that the order gets delivered to you on time.

We always strive to provide excellent service and hope that we were able to help you with your issue today. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.

Have a nice day!



Refund intimation

Hi Dinesh,

Thanks for writing in.

We understand that you want to know about the refund status for your order OD112980896017842000.

We are happy to let you know that the seller has refunded ₹ 8999.0 for your product ‘’ to your Debit Card on July 31, 2018. This will be credited to your account by August 03, 2018, as per standard banking procedures.

If you do not receive the refund by the time mentioned, please let us know and we’ll help you out.

Have a nice day!



Hi Akbar,

Thanks for writing in.

We understand that you are facing pickup issue for the product ‘A Mobile Battery For Samsung Galaxy J2 2016’.

We are sorry for the trouble you had to go through.

Please be assured that we'll look into this and get back to you with an update by August 04, 2018.

Hope this helps.



Reinstate

Hi Sahil,

Thanks for writing in.

We looked up your order OD112939516559383000 and found that it has been cancelled as requested by you with the reason stated as ‘Delivery Delayed’.

We are sorry for the trouble you had to go through.

While the seller will not be able to ship items from this order as it has been cancelled, you can place a new order by clicking here:https://www.flipkart.com/irongrit-printed-men-round-neck-white-t-shirt/p/itmf3yrzqhcjxe5s?pid=TSHF2GXH92MWHX4H

You may get in touch with Flipkart for exciting offers.

If there is anything we can do for you please feel free to contact us.

Hope this helps



Hi Shad,

Thanks for writing in.

We're writing in continuation to our previous email about the refund for your product ‘Pepe Jeans Slim Men's Blue Jeans’ with order ID: OD112859899247016000.

We are sorry for the trouble you had to go through.

We’d like to confirm that the seller has refunded Rs. 1029/- to your Debit Card on August 01, 2018. This amount should have been credited by now.

In case the amount has not been credited, please contact your bank’s customer care using the number mentioned on the back of your card. If they are unable to help, you may raise a dispute with the bank's grievance cell by following these simple steps:

1. Click https://leads.hdfcbank.com/applications/webforms/apply/HDFC_CustomerCenter/Customer_Center.aspx
2. Choose ‘Bank account’* in the ‘Product/Service’ field
3. Choose ‘Account transaction related’* in the ‘Query related to’ field
4. Choose ‘Transaction in statement/ Bank Account - Enquiry’* in the ‘Type of query’ filed
5. Click on ‘Submit’ and the bank will get in touch with you soon

*The drop down options are subject to change at the bank’s discretion. Please choose the appropriate option based on your request.

We would like to thank you for your patience and understanding.



bulk order

Hi Soumyadeep,

Thanks for writing in.

We're understand that your experience with the Flipkart for the product ‘Redmi 5A (Gold, 16 GB)’ has been an unpleasant one.

We completely understand and this isn't something we would want you to go through.

We are sorry to let you know that your order was cancelled as the seller has limited quantity of the product available.

You may get in touch with Flipkart for exciting offers.

We've spoken to the courier service provider and they're looking into this and they'll take utmost care to ensure this does not happen again.

We would like to thank you for your continued trust and understanding.



non serviceable



Hi,

Thanks for writing in.

We’re sorry to let you know that your order OD112937677277823000 was cancelled by the seller as their partnered courier service provider were not able to deliver the product to your address. This is because they no longer serve this pin-code and this update was shared with us after you had placed your order.

If you’d still like to buy the item, you can place a new order and choose to have it delivered at a different serviceable address.

We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.

You may get in touch with Flipkart for exciting offers.

Hope you understand.



Hi Krishna,

Thanks for writing in.

We're sorry to let you know that your order for the product 'Honor 9 Lite (Midnight Black, 32 GB)' was cancelled by the seller as the exchange product did not meet the exchange related guidelines as confirmed by the Wishmaster.

Not to worry, you can place a new order using the exchange offer with another exchange product. Alternatively, you can also buy the product without availing the exchange offer.

Here are few important things to note while choosing the exchange option for a device:

1. Only functional devices without any screen defect are accepted
2. The screen/body should not have any cracks/dent
3. The screen should be intact
4. IMEI will be verified at the time of pickup by the Wishmaster to complete the process
5. Screen locks or iCloud locks should be disabled

We’d like to let you know that the seller has refunded Rs. 5059/- for your order OD112955334667864000 to your debit Card on July 31, 2018. This will be credited to your account by August 08, 2018, as per standard banking procedures.

If you do not receive the refund by the time mentioned, please let us know and we’ll help you out.

Have a nice day!



Hi Deepak,

Thanks for writing in.

We’re sorry to let you know that your order ‘Asian Men Casual & Running Shoes Combo Pack of 2 Casuals For Men’ was cancelled as the seller was unable to fulfill it on time and they did not want to keep you waiting.

If you’d like, you can place a new order for the product with any of the other sellers on our platform.

We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.

Hope you understand.