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Thank you for writing in.
We understand your concern regarding 'Buyback Guarantee'.
We'd like to inform you that Flipkart 'Buyback Guarantee' will offer minimum assured value when exchanging their phones bought on Flipkart. This policy will ensure that you get the best exchange value for your old phone along with guaranteed future buyback price. The buyback price will always be higher than the regular exchange value.
Here how to redeem 'BuyBack Guarantee' in future at the time of mobile phone exchange:
- You can log into their Flipkart account used while placing the order for the old phone.
- Select the new phone they wish to purchase.
- Get the buyback value as an exchange discount on the new purchase.
We also request you to check the important key points mentioned below:
- The guaranteed buyback amount is available on phones listed by selected sellers where the value of the phone will be higher than the BuyBack discount and the new phone should be available on Flipkart under exchange offer.
- The applicable tenure for the policy is 6-8 months from the date of purchase.
- The BuyBack amount is valid on phones in working condition
you should return the original box, accessories, headset and charger to claim the entire BuyBack discount, failing to which there will be a small deduction in the discount
- The phone should be in working condition with the screen intact.
- Customers need to unlock and remove pattern/fingerprint lock on the phone.
- You can choose to exchange the phone even after the 'BuyBack' policy period expires. However, BuyBack price will not be applicable.
- The phone can still be exchanged on Flipkart at the product exchange price available at that point.
For any further queries please feel free to contact us, we will surely help you.
Hope this helps.
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