Notes

Hi Subhash, not eligible

Thanks for writing in.

We understand your concern that you are facing issues with your ''. We are sorry for the trouble you had to go through.

Since the product was delivered to you on, it has crossed the seller's 10 day replacement period. Due to this, the seller will not be able to help you out.

We would like to let you know that the product is covered under the manufacturer's warranty. You can get in touch with the brand/authorised service centre and they'll be able to help you out with any product related support you may need.

The invoice for this product has been attached with this email. This can be used to avail services at the brand's authorised service centres within the warranty period.

Here is the brand support link and brand hot mail number from where you can get details about brand's authorised service centre



You can also write at


In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.

Hope this helps.
























Thank you for writing in.

We are sorry to know that you are unable to place an order through cash on delivery(COD) payment mode.

We would like to let you know that COD service availability in any area depends on various factors such as the seller's location, delivery address and also the type and price of the product. 

At this moment, none of our sellers are offering the Cash on Delivery facility at your pincode. In the future, they may resume the service in your area.

However, you can always choose a prepaid mode of payment like Debit Card/Credit Card, Net Banking, Flipkart Money or Gift Card to place your order for now.

Hope you'll understand.









Hi, Thanks for writing in. We understand your concern about your product 'boAt Rugby 10 W Bluetooth Speaker'. We are sorry for the trouble you had to go through. We would like to let you know that the seller has arranged a replacement for the product and it'll reach you by August 03, 2018. The item originally delivered to you will be picked up at the same time. Please keep the item along with the original product box, accessories and tags ready as the Wishmaster from Ekart Logistics will not be able to complete the pickup in case any item is missing.  Hope this helps. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you. 












Exchange with combo

Hi Moly, Thanks for writing in.  We understand your concern that you want to exchange your product 'Kannan Regular Fit Women's Multicolor Trousers' with different product. We're sorry to let you know that the seller does not offer exchange for different product and hence, won't be able to fulfill your request. However, if you'd like the seller can provide you with refund for the product. Creating a return is really simple! Just follow these steps: • Log in to your Flipkart account • Click on 'Orders' • Select the product and click 'Return'   To know more about cancellations and returns on Flipkart, click here: http://fkrt.it/sDargyNN    Hope you understand.

Tagging ;;not eligible




















Hi Aniket,

Thanks for writing in.

We understand your concern about the cancellation of 'ADK LR01 New Stylish Sport Watch - For Men' fopr order 'OD211823083347773000'.

We looked up and found that your order was cancelled by the courier partner at the time of delivery reason mentioned rejected by you.

We have shared your feedback to the seller and the courier partner to assure that this does not happen again.

We request you to place a fresh order here: https://www.flipkart.com/adk-lr01-new-stylish-sport-watch-men/p/itmff4zzbg8fkyen?pid=WATFFF4EEYKHD3DJ&sizeSelected=true

Hope this helps.















Hi kishan,

Thanks for writing in.

We understand your concern that you want to know more details about the feature of 'Dual Bluetooth' available in your product 'Honor 7A (Black, 32 GB)'.   

We would like to let you know that as per the feature, you can wirelessly connect up to two devices via Bluetooth at the same time.

To know more information about this feature, please contact with the brand authorised service centre and they'll be able to help you out with any product related support you may need. 

Here are the details of the authorised service centre in support:

Link: https://www.hihonor.com/in/support/service-center/index.html
Contact number: 1800-209-6555
Email: [email protected].

A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you. 

Hope this helps.




Isue : cx want to open e cart service at own place.


Hi Suman, 

Thanks for writing in.

We understand your concern that you are interested to run Ekart Logistics to run courier service in you area. 

We always look forward to having talented people join the Flipkart family. 

Please click the link to check our current openings: http://fkrt.it/bqO7AuNN. We're sure you'll find something that interests you. 

If you have any questions, please drop in a mail to [email protected]. 

Hope this helps.



invoice error



Hi Brijesh,

Thank you for your valuable time over the call.

We understand that you want the invoice for your product 'Samsung 192 L Direct Cool Single Door 5 Star Refrigerator'.

We're sorry to let you know that we're unable to share the invoice due to some technical issues.

Please be assured that our concerned team is looking into this and will get back to you with an update within 48 hours.

Hope this helps.












cx want cancel


Hi,

Thanks for writing in.

We understand your concern that you want to cancel the return of Christy World Full Sleeve Solid Women's Jacket for order OD110969813756225000.

We would like to let you know that as requested, the seller has cancelled your return and you would have received a confirmation for it.

You can also cancel your orders on the go by clicking here: http://fkrt.it/bqWLi~NN, selecting the item and clicking 'Cancel'.

Check http://fkrt.it/sDargyNN to know more about cancellations and returns on Flipkart.

Hope this helps!


PRICE drop not delivered


Hi {customer_name},

Thanks for writing in.

We understand that you had purchased the item at ₹ {order price} and the price has now dropped to ₹ {new price}. This happens as the prices of the products are dynamic and vary based on the seller. We're sorry to let you know that the price of a product cannot be changed once the order is placed.

{If product is in stock at the lower price}

No worries, if you like, you can place a new order at the offer price and cancel the existing one. Please note that shipping charges and return policy period may vary for each seller.

We would like to thank you for your understanding.










CARD DETAILS REMOVE




Hi Vibhuti,

Thanks for writing in.

We understand your concern that you want to delete your save Credit Card details in your Flipkart account.

We would like to let you know that we are unable to delete your card details on you behalf.

However, you can login your Flipkart account then follow the below steps:

*Go to your Flipkart account profile
*Select saved cards under payments section
*You will see your card details and delete icon

In case, you will have any query you can write us back we assure you that we will help you accordingly.

Hope this helps.







Shipped



Hi Guptesh,

Thanks for writing in.

We understand your concern about the delivery of 'Syska 10000 mAh Power Bank (Power Boost 100)'.

We are sorry to let you know that we are unable to update the contact number with the courier partner at the moment.

We would like to let you know that the seller has shipped the product and it will reach you by May 23, 2018.

You can check your order status here: http://fkrt.it/bqWLi~NN

The Wishmaster may call you to check if you're around to receive the order or if they're not able to locate your address.

Hope this helps.


Keep the product


Hi,

Thanks for writing in.

We are glad to know that you are happy with your product '' with order ''.

As requested, the seller has cancelled your replacement for your product and you would have received a confirmation for it.

Check http://fkrt.it/sDargyNN know more about cancellations and refunds on Flipkart.

Hope this helps!

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.












PAYMENT REFUNDED


Hi Lokanath,

Thanks for writing in.

We understand your concern about the payment for the '24/7 Zone Tempered Glass Guard for Mi Redmi Note 5 Pro'.

We would like to let you know that the seller has not received the payment for order due to a system error.

We looked up and found that the amount of Rs. 14593/- has been refunded on July 09, 2018 and this will be credited within 08 business days.

In case, you will have any query you can write us back we assure you that we will help you accordingly.

Hope this help




Payment failed

Hi,

Thanks for writing in.

We are sorry to hear that your order didn't go through as the seller has not received the payment for order due to a system error.

In the unlikely event of the amount being debited from your bank account, it will be reversed within 8 business days from the date of the transaction.

If you still wish to buy the item, you can place a new order and can also choose cash on delivery as the payment mode.

Hope this helps.











Payment confirmed


Hi Pranjit,

Thanks for writing in.

We understand your concern about the 'Sony 4.8 amp Turbo Car Charger' for order 'OD211622750165001000' and sorry for the trouble you had to go through.

We would like to let you know that the seller has received Rs. 2319/- and the order has been confirmed by the seller and and it will reach you by July 1, 2018.

You can expect more updates once it is shipped. You can check your order status here: http://fkrt.it/bqWLi~NN

You can also track the step-by-step journey of your shipped orders easily through SMS notifications between 9 am and 9 pm with a maximum of 2 messages per day. Opt for the 'Subscribe' option on the order details page to get these updates. You can also choose to opt out later if you like.

We would like to thank you for your continued trust and support.










not eligible


Incident Id – IN1807192124075877905









Refund bank

Hi Saikat,

Thanks for writing in.

We understand your concern about the 'Lenovo Vibe K5 Note (Gold, 64 GB)' for order 'OD212455373532326000' and sorry for the trouble you had to go through.

We would like to let you know that the seller has refunded Rs. 12057/- for your order to your bank account on July 03, 2018. This will be credited to your account by July 05, 2018, as per standard procedures.

If you do not receive the refund by this time, you can contact your bank's customer care using the number mentioned on the back of your card with the refund reference number 815416209322. If they are unable to help, you may raise a dispute with the bank's grievance department and they will surely help you out.

Have a nice day!








Not eligible

Hi Samir,

Thanks for writing in.

We understand your concern about the 'Redmi Note 4 (Gold, 64 GB)' for order 'OD110024906738063000' and sorry to know that you're facing issues with your product.

Since the product was delivered to you on August 24, 2017, it has crossed the seller's 10 - day replacement period. Due to this, the seller will not be able to fulfil your request.

The good news is that the product is covered under the Brand Warranty of 1 Year Available for Mobile and 6 Months for Accessories. You can get in touch with the brand authorised service centre and they'll be able to help you out with any product related support you may need.

The invoice for this product has been attached to this email. This can be used to avail services at the brand's authorised service centres within the warranty period.

For warranty claims or any product related issues please email at [email protected] or call 1800-102-8787.

In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.

Hope this helps.














wrong delivery


Hi,

Thanks for writing in.

We understand that you haven't received your order for 'Samsung Guru Music 2' and sorry for the trouble you had to go through.

We would like to let you know that as per our records, we see that the courier service provider has confirmed that the shipment of the product was delivered on February 23, 2018.

We request you to check with your family members, neighbor or friend if they have collected the package on your behalf. If you're not able to locate your product kindly place a fresh order for it.

Please be assured that the seller is working on this with the courier service provider so that you don't face such issues again in the future and we're looking forward for a good working relation with you.

Hope you understand.















Unable to place COD

Hi Khalid,

Thanks for writing in.

We understand your concern that you had an issue to place COD order at your pincode.

We would like to let you know that COD service availability in any area depends on various factors such as the seller's location, delivery address and also the type and price of the product.

We also like to let you know that at this moment, none of our sellers are offering the Cash on Delivery facility at your pincode. In the future, they may resume the service in your area.

However, you can always choose a prepaid mode of payment like Debit Card/Credit Card, Net Banking, Flipkart Money or Gift Card to place your order for now.

We would like to thank you for your continued trust and support.









Hi,

Thanks for writing to us.

While we understand that you'd like to make changes to the invoice, we're sorry to let you know that this is not possible due to legal restrictions.

We would like to thank you for your understanding.













GST

Hi,

Thanks for writing in.

We’re writing to you about your query on how to claim tax credit by entering your company’s GSTIN on Flipkart.

We’re sorry to let you know that we currently do not support business to business (B2B) tax credit benefits on Flipkart with GSTIN. However, we assure you that we’ve taken your feedback and are working to enable this feature as soon as possible so that our customers like you can benefit from it.

While we do not yet have an exact timeframe as to when you can use this, we wish to let you know that we’re taking it up as a priority. Please visit our website, app, or mobile site frequently for updates.

Hope this helps.











Elaborate

Hi,

Thanks for writing in.

We are sorry to tell you that we are unable to understand your concern.

We request you to kindly elaborate your issue and write back to us within 72 hours so that we can assist you accordingly.

Since we have email support available only in English at the moment, we request you to write to us in English.

Hope to hear from you soon.






Hi Rushiraj, Thanks for writing in. We understand your concern that you are facing an issue with your product 'Ambrane 8000 mAh Power Bank (P-888)' and for order 'OD212113568327705000'. We're sorry for the trouble you had to go through. Since the product was delivered to you on April 23, 2018. It has crossed the seller's 10 days replacement period. Due to this, the seller will not be able to fulfill your replacement/refund request. The good news is that the product is covered under the manufacturer's warranty. You can get in touch with the brand/authorised service centre and they'll be able to help you out with any product related support you may need. The invoice for the product has been attached with this email. This can be used to avail services at the brand's authorised service centres within the warranty period. Here is the brand/authorised service centre support link:   http://ambraneindia.com/support/store/   In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you. Hope this helps.  A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.










Customer requesting for call back 1

Hi,

Thanks for writing in.

We're sorry that we have not been able to call you due to high contact volumes we’re experiencing at the moment.

Since we didn’t want to keep you waiting, we’re responding through this email.

You can reply to the same mail with your query within 72 hours and we’ll definitely help you out.

Alternatively, you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre.

We would like to thank you for understanding.




Hold

Hi Gunaseelan,

Thanks for writing in.

We understand your concern about the Recron Certified Plain Bed/Sleeping Pillow Pack of 2 for order OD111020061864153000 and sorry to know that product you received is different as mentioned on product page.

We would like to let you know the the seller has created the return request for the product.

Since the item is marked ‘Out for Delivery’ on our system, we’ll need to wait for the courier service provider to update the delivery status before the return request can be fulfilled.

No worries, this shouldn't take more than 24 hours.

We would like to thank you for your understanding.












Hi,

Thanks for writing in.

We understand your concern about the shipping charges of 'Provogue Men Black Genuine Leather Wallet' for order 'OD111028778834862000'.

We would like to let you know that the shipping charges vary based on sellers and products. You'll can get free delivery for purchases made from sellers with a 'Flipkart Advantage' badge for purchases above Rs. 500/- Some products like the wide range of books listed on Flipkart will have no delivery fees at all.

Since you've placed orders from the seller RetailNet, you have been charged for shipping accordingly.

We would like to thank you for your understanding.











Out of delivery area (pincode-address mismatch)


Hi Raju,

Thanks for writing in.

We’re sorry to let you know that your order was cancelled by the seller as their partnered courier service provider were not able to deliver the product to your address. This is because they no longer serve this pincode and this update was shared with us after you had placed your order.

If you’d still like to buy the item, you can place a new order and choose to have it delivered at a different serviceable address.

We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.

Hope you understand.








Delivery confirmation delay

Hi Hanuaman,

Thanks for writing in.

We understand your concern that you want to delivered your Syska Power Boost 100 10000 mAh Power Bank for order OD111004225131854000 by today. We are sorry to let you know that delivery options at preferred slots are not available with the courier service provider at the moment.

We would like to let you know that the courier service provider has confirmed that the shipment of the product was delivered on December 16, 2017.

There was a delay in the delivery of your order due to an unforeseen issue faced by the the courier service provider. We have shared feedback with the courier service provider to make sure you have a delightful shopping experience.

Have a nice day!















Carrer

Hi Anupam,

Thanks for writing in.

We always look forward to having talented people join the Flipkart family.

Please click the link to check our current openings: http://fkrt.it/bqO7AuNN. We're sure you'll find something that interests you.

If you have any questions, please drop in a mail to [email protected].

Hope this helps.








Delivery confirmation


Hi,

Thanks for writing in.

We're writing to let you know that the courier service provider has confirmed that the shipment of Vinto Ultimate Words Style Black Green Duffel was delivered to you on December 16, 2017.

Thanks for being patient while we worked with the seller and courier service provider to ensure that the order gets delivered to you on time.

We always strive to provide excellent service and hope that we were able to help you with your issue today. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.

Have a nice day!









Hi Sanjeet,
Thank you for writing in.

We understand your concern about pincode serviceability of your area.
We would like to let you know that the serviceability of an area depends on many factors such as seller's location, delivery address and also the type of product.   

To check if an area is serviceable, visit the product page on our website or app and use the ‘Check Availability’ feature by entering the pincode. The sellers and courier service providers are rapidly expanding their services and hope to deliver in your area soon. We would like to thank you for your understanding


Hi, Thanks for writing in. We understand your concern about your product 'Honor 9 Lite (Midnight Black, 32 GB)'. We are sorry for the trouble you had to go through. We would like to let you know that the seller has received Rs.10999/- and the order has been confirmed by the seller and the tracking ID: FMPC0352131841. It will reach you by August 03, 2018.  You can check your order status here: http://fkrt.it/bqWLi~NN Hope this helps. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.