Notes

SHIPMENT BACK TO SELLER

Hi Onkar,

Thanks for writing in.

We're sorry to know that the Wishmaster from Ekart Logistics has not delivered your order for 'Puma Men Red Genuine Leather Wallet' and the shipment was returned to the seller.

We completely understand and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right.

We've spoken to the courier service provider and they're looking into this and they'll take utmost care to ensure this does not happen again.

However, we'll not be able to make up for this cancellation, if you still wish to buy the product, please click on the below link and place a fresh order.

https://www.flipkart.com/puma-men-red-genuine-leather-wallet/p/itmf68cygkg48m6f?pid=WCWF6838TXZCBQZG

The seller has refunded Rs.284/- for your order OD112739630164461000 to your Flipkart Pay Later monthly credit on July 13, 2018. This will be credited to your account by July 23, 2018.

You can also track their usage and limit at 'Flipkart Pay Later' section under 'My Account' in their Flipkart account

If you do not receive the refund by the time mentioned, please let us know and we’ll help you out.

Have a nice day!


ALREADY GONE TO SERVICE CENTRE

Hi Vatan,

Thanks for writing in.

We understand that you've posted your 'Skullcandy S2IKJY-528 Inkd Headset with Mic' to Brand's authorized service center for the replacement and are sorry for the trouble you had to go through.

Since you have already sent the product to the brand's authorized service center, we request you to get in touch with them and they will surely help you out.

Hope this helps.


GET BACK IN 24 HOURS


Hi Diwesh,

Thanks for writing in,

We understand your concern about the warranty of your order for 'boAt Stone 200 Water Proof 3 W Portable Bluetooth Speaker'.

Please be assured that we're looking into this and will get back to you with an update by July 28, 2018

Hope this helps.



REFUND INTIATED

i Afjal,

Thanks for writing in.

We are sorry to know that the 'Skullcandy Jib Headset with mic' you've received is defective.

As specified by you, a return request has been created for the order and a refund of Rs. 500/- will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.

You’ll receive an email and SMS with the refund details, after which the money will be credited to your Credit Card within 9 business days, as per standard banking procedures.

Please keep the item along with the original product box, accessories and tags ready for pickup by July 27, 2018 as the Wishmaster from Ekart Logistics will not be able to complete the pickup in case any item is missing.

We would like to thank you for your continued trust and support.



NOT ELIGIBLE


Hi Shuvendu,

Thanks for writing in.

We're sorry to hear that you're facing an issue with your 'Honor Holly 3 (Gold, 16 GB)'.

Since the product was delivered to you on May 27, 2018, it has crossed the seller's 10 days replacement period. Due to this, the seller will not be able to help you out.

The good news is that the product is covered under the manufacturer's warranty. You can get in touch with the authorised service centre and they'll be able to help you out with any product related support you may need.

The invoice for this product can be used to avail services at the brand's authorised service centres within the warranty period.

Here are the details to the authorised service centre:

Link: https://www.hihonor.com/in/support/service-center/index.html
Toll Free Number: 1800-209-6555
email id: [email protected].

In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.

Hope this helps.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.




wrong imei number entered

Hi Dheeraj,

Thanks for writing in,

We understand your concern that you'd like to change the IMEI number of your order 'OD112948572087028000'. We're sorry to let you know that this can only be done while you place the order.

If you'd like, you can cancel this order and place a new one based on your requirement.

Check http://fkrt.it/sDargyNN to know more about cancellations and refunds on Flipkart.

We would like to thank you for your understanding.



apple phone issues

Hi Atesh,

Thanks for writing in.

We're sorry to know that you're facing an issue with the ‘Apple iPad Pro 64 GB 10.5 inch with Wi-Fi Only (Gold)’.

We would like to let you know that replacements are offered only if the product was received in damaged condition.

For all other device related issues, please get in touch with the brand's authorised service centre and they'll be able to help you out with any support you may need.

The invoice for this product has been attached along with this email. This can be used to avail services at the brand's authorised service centres within the warranty period.

Here are the brand's authorised service centre support link:-

https://locate.apple.com/in/en/

In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.

Hope this helps.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.




changing the number

Hi,

Thanks for getting in touch.

We understand that you like to register a different PhonePe number with your Flipkart account.

Updating/changing your registered phone number is very simple and can be done only from our website at the moment.

Here's how you can do it:

• Click http://fkrt.it/sDaT4pNN
• Click 'Edit' and enter your new registered phone number and select 'Add'
• A verification code will be sent to your new registered phone number which is valid only for 10 minutes from the time it is sent to you
• Enter it in the text box and click 'Save Changes'

Your registered phone number will get updated and you can continue using your Flipkart account after that.

Here's how you can activate PhonePe wallet by following these simple steps:

1. Go to 'My account' section of your Flipkart account
2. Click on 'My wallet'
3. Select 'PhonePe wallet'
4. Click 'Activate'

Also, we’d like to let you know that your information of your PhonePe wallet in complete safe and can only be used by you through your Flipkart account.

For more details on your PhonePe account click here: http://bit.ly/2n8QtcH.

In case of any other query, feel free to contact us and we’ll be happy to assist you.

Hope this helps.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.