Notes

Hi Santosh,

Thanks for your valuable time over the call.

As per the telephonic conversation, we understand your concern about payment for your 'iBall Slide Enzo V8 16 GB 7 inch with Wi-Fi+4G Tablet' and we're sorry for the trouble you had to go through.

While we looked up your order we see that the seller has successfully received a payment for your order OD212209473439003000 and your order has been approved by the seller.

Your order will be delivered to you by May 03, 2018. You can expect more updates once the seller ships it and you can check your order status here: http://fkrt.it/bqWLi~NN

Hope this helps.



Hi Vikram,

Thanks for writing in.

We understand your concern about the payment deducted for your order 'OD112995600514646000'. We are sorry for the trouble you had to go through.

We would like to let you know that the seller has successfully received your payment of Rs. 799/- for your order.

Also, we're happy to let you know that the seller 'Uberlyfe' has packed the item 'Sennheiser CX 180 Headphone' and it will be on its way to you soon.

The shipment will get delivered by August 03, 2018 and you can expect more updates once it is shipped.

You can check your order status here: http://fkrt.it/bqWLi~NN

Now you can also track the step-by-step journey of your shipped orders easily through SMS notifications between 9 am and 9 pm. Opt for the 'Subscribe' option on the order details page to get these updates. You can also choose to opt out later if you like.

Hope this helps.



PAYMENT DEDUCT BUT ORDER NOT CONFIRMED


Hi,

Thanks for writing in.

We are sorry to know that your order didn't go through as the seller has not received the payment for the order 'OD112988581465650000' due to a system error.

In the unlikely event of the amount being debited from your Bank account, it will be reversed within 8 Bussiness days from the date of the transaction.

If you still wish to buy the item, you can place a new order and can also choose cash on delivery as the payment mode.

Hope this helps.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.



DEFECTED PHONE FOR APPLE


Hi Atesh,

Thanks for writing in.

We're sorry to know that you're facing an issue with the ‘Apple iPad Pro 64 GB 10.5 inch with Wi-Fi Only (Gold)’.

We would like to let you know that replacements are offered only if the product was received in damaged condition.

For all other device related issues, please get in touch with the brand's authorised service centre and they'll be able to help you out with any support you may need.

The invoice for this product has been attached along with this email. This can be used to avail services at the brand's authorised service centres within the warranty period.

Here are the brand's authorised service centre support link:-

https://locate.apple.com/in/en/

In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.

Hope this helps.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.



REFUND INITIATED



Hi Shameek,

Thanks for writing in.

We are sorry to know that the 'BrainBuzz 2.1 amp Turbo Car Charger' you received is damaged and want replacement for it.

While we looked up your order we see that you've already raised a return request for the refund of your product and a refund of Rs. 218/- will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.

You’ll receive an email and SMS with the refund details, after which the money will be credited to your PhonePe wallet within 02 business days and you can check the balance here: http://fkrt.it/bqrfRzNN

Please keep the item along with the original product box, accessories and tags ready for pickup by August 02, 2018 as the Wishmaster from 'Ekart Logistics' will not be able to complete the pickup in case any item is missing.

We would like to thank you for your continued trust and support.



CASHBACK IN CREDIT CARD



Hi Ankur,

Thanks for writing in.

We understand your concern that you've not received Cashback for your order ‘OD212303882859830000’ and we are sorry for the trouble you had to go through.

We'd like to let you know that the Cashback amount of Rs. 8000/- will be credited to your Credit Card by August 30, 2018.

In case, you need any further assistance, please feel free to contact us and we'll be happy to help you.

We would like to thank you for your continued trust and support.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.