Notes

IN1806221205192399496 expensive now cx cancelled order ask for refund
IN1806221235539266312 not aware of cancellation,, due to an unforeseen reason shiel cancellation
incidents .

IN1808032234266958491 phone number change
IN1807192006495693657 Cancellation done - refund pending

IN1807272041557905902 invoice not downloaded WFIU 48 hours
Charger Missing case assign to refund notification issue 184 queue

IN1807211612496311046 exact order details
IN1807151554387029005 cx use product and damage want to return
IN1807071409314022012 elaborate in detail
IN1806292131433225562 elaborate
IN1807071318015983599 elaborate/blank
IN1806211054385418924 emi selected or not
IN1806211116309854025 replace expect ekart logistics without self serve
IN1806201456516825168 not eligible case, service center link
IN1807071519109759642 service center link over the call
IN1806201921590397926 not aware of cancellation rejected by the customer
IN1806211236120260002 buy back  Buyback Guarantee
IN1807141841126089716 replace expect with self serve status check (not as described)
IN1807071103029220268 replace expect with self serve ( received a different product)
IN1806211337381196602 cancel mistakely refund intimation
IN1806202302336352434 invoice
IN1806211354179335593 exact order for which you place order / same product you ordered
IN1806211415142508046 exchange expect
IN1806202129521653818 not eligibel without invoice
IN1806182029165578623 in bank account with arn number
IN1806211608106146743 MP cancellation

IN1806211720046200870 cancel return cx happy with the product
IN1806220943215460344 cardless credit
IN1806220026375512532 cod to prepaid
IN1806221841204892609 Send NEFT link
--------------------------------------------------------------------------
IN1807011532030500611 invoice denied for returned product
IN1806212215200344226 refund pilot syndicate with in bank accout with arn
IN1807051015123362320 buy time
IN1806220940192151668 cancellation requested
IN1806221102219922959 watch
IN1806221551550759459 wait refund phonepe
IN1807061622380839195 tech visit
IN1806221702392982144 Gift Card details
kindly get back to us with the gift card voucher
IN1806221727464334042 for which you ordered
IN1806221812180993022 shoe sneaker


IN1806251604227452615 wait refund and status out for delivery for fake product
IN1806251406237491106 unregistered caller
IN1806251819461424581 cancelled COD order asking for refund
IN1806251820436405147 price tag missing FA products
IN1806251927403905142 COD to EMI
IN1806252049020454745 reached maximum limit, 90 days to reset
IN1808041739558680895 RVP not done in system but pickup done wait refund
IN1806261447362332840 wait refund flipkart credit withoout selfserve
wa warranty

IN1807161704404377357 wait refund to credit card without self serve
IN1806261911157252897 wait refund to bank account with ekart logistics without self serve
IN1806261933039185609 wait replace
IN1807061200080845782 flipkart contact details, routed self serve
IN1806262050476135176 cancelled requested 48 hours (latest)

http://10.10.8.93/smartdesk_flipkart/smartdesk.htm
IN1806271319480613181 price tag missing FA
IN1806271611160441596 payment failed and pay at the time of delivery as order is shipped
IN1806271649217528473 tech error telephonic call
IN1806271238470091495 invoice as warranty card of onsite warranty
IN1806251318007850128 warranty malaysia
IN1806271615458382496 offer promotion 5% and GST in
IN1806272037144990171 email address
IN1806272043198774465 missing charger/ received the charger
IN1806272205106417705 Undelivered Pickup Time Elapsed
-----------------------------------------------------------------------------
IN1806282158281919812 cancel requested 48 hours return status solved
IN1807011646259614535 return option 48 hours cancelllation requested
IN1807080951224617158 cancellation requeted correct issue type
IN1806281547386749389 price related and no emi
IN1806281525059597523 vibration
IN1806281726151082887 refund intimation flipkart credit
IN1806281414288415823 wait replace with self serve
IN1806281916373262956 refund pilot PhonePe
IN1806301946252900338 refund intimation phonepe
IN1806291748394955670 refund intimation phonepe and rej adjustment
IN1806192226011629139 not aware of cancellation and refund intimation to phonepe
IN1806282010139974164 no cost emi not visible
IN1806282218593815349 priority
IN1806282051130001581 send warranty card
IN1806282226549807576 Service availability for pincodes
IN1806291317285850989 headset in the box
IN1806291805585293977 payment awaiting order confirmation or refund notification

IN1806291839497177288 authenticity
IN1806292209569636277 mobile protection plan q year email completed
12201271500372896807 wait refund to credit card
IN1806301610532236202 Egv card does not exist assign
IN1806301535376005430 Wishmaster contact number
IN1806301844184178610 return wait for 24 hours
IN1806301900325647936 HDFC Pilot

IN1806302131038293639 payment unsuccessful
IN1807011353020297552 blacklisted case
IN1807011551433655256 serviceability not
IN1806192215597830686 Gift Voucher contact original buyer
IN1806281318293962752 closer mail
IN1807011754006235449 elaborate with the exact product
IN1807011302276639182 cx come with service center details,,, next step
IN1807011945262070503 payment deducted
IN1807031423144503378 creating new account
IN1807051306580509485 GSTIN invoice
IN1807031623092757637 fraudulent / message
IN1806301118192197217 unable to download invoice

IN1807031715355697285 google home voice ts
IN1807031802309856938 emi charges
IN1807041316478619822 installation by self
IN1807041413138740080 gift card section of flipkart

IN1807041544011507257 both order payment received
IN1808011201500811085 payment received of one order
IN1808011215561693347 payment received order shipped
IN1807041700409034802 unable to add to cart

IN1807172302180263652 flipkart pay later option
IN1807172238562738745 unable to place cod
IN1807161718427334882 specification of gas
IN1807051227588396814 not eligible for return
IN1807031422379708450 eligible toa not provided when cx came with receipt of courier
IN1807051324373166772 special delivery
IN1807051412295057981
IN1807051433015860375 delivery confirmation
IN1807050454226549749 wrong update provided

IN1807141655178777012 trouble shooting
IN1807061120568902689 price drop tagging price decreased after purchase
IN1807061223496794823 denial for invoice as order not delivered
IN1807061256411550077 create wait refund to bank
IN1807111458498920727 wait refund to bank account (neft) with self serve
IN1807061325254134345 cancellation cancel
IN1807030038149477359 payment failed

IN1807131427244863758 wait refund out of stock
IN1807131408598335065 pickup confirmation and flipkart credit refund pilot
IN1807161607552305038 refund intimation to bank account with ARN
IN1807122054116332422 refund intimation withour arn to debit card sla 2 days
IN1807161753141332052 refund intimation to credit card without arn

http://10.10.8.93/smartdesk_flipkart/smartdesk.htm

IN1807161638502347723 out of stock / not available


IN1806272228548107814 wrong product ordered want refund not replacement internal
----------------------------------------------------------------------------------
Customer not received the product, but got delivery confirmation message/email
IN1807051050138336411 shipping charges for delay in delivery

if cx receiving alert of order but he not order asssign to account hack wsr

IN1807071204144006033 signed bat



solved cases

IN1807061452191760366
IN1807061518266888306
IN1807061555297212780
IN1807061622380839195 tech visit
IN1807030038149477359 payment failed
IN1807061710122618336 wrong product ordered
IN1807061730207978487 flipkart pay later amount App not loading/ retry error

07-07-2018 solved cases
IN1807071341024404576 requeste 24 hours
IN1807052128271542386 techvisit contact number deny
IN1807071031034601445 product specificaton
IN1807071519109759642 not eligible redicrect to serivce center
IN1807071553455982699 cancel requested 48 hours
IN1807071655582124435 emi debit card
IN1807071714108320729 review and payment failed (check this incident)
IN1806291316316287366 went to L1 in waiting give T/S
IN1807071814211401363 headset accessories with the product
IN1807071905425527939 T/S for line on the screen
IN1807071926482622824 want to return the product only exchange policy deny


IN1807080912092211245 complaints
IN1807080951224617158 cancellation requested

Solved
IN1807101209599676993 KOBO e books
IN1807101254442057172 invoice
IN1807101305026095820 want call on secondary number ( phone number)
IN1807101320575847704 wait refund to flipkart credit (create retrun)
IN1807101340322607781 Jio
IN1807101405432744309 Phonepe recharge
IN1807091832094396372 create replace expect
IN1807101454280636285 Gift card PIN not received
IN1807101113057424218 refund in bank account for Cod order
IN1807101636039888344 buy time Pickup done but return cancelled




9.40 tick lga k break...
solved cases 11/07/2018

IN1807111310248047939 cancellation requested 48 hours wrong issue type
IN1807111414003570335 tech visit
IN1807111643123049486 invoice
IN1807161710328380469 reach maximum limit 90 days unable to add cart
IN1807111700078467711 invoice
IN1807111715464620126 invoice
IN1807111750549281437 address change denied
IN1807111835429085519 shipping charges
IN1807111840394978106 charging issue T/S
IN1807111931116305282 address change
solved case of 12/07/2018

IN1807121255252115760 GSTIN
IN1807121303595689508 payment failed through prepaid mode
IN1807121559006431369 mobile protection plan
IN1807121730338312672 delivery confirmation
IN1807121751500780476 address change (change pincode)
IN1807121833398041174 invoice
IN1807121922132512606 accessoreies with the product
solved cases 13/07/2018

IN1807131209266651729 damage protection plane can be bought while placing order
IN1807131534573711762 unregistered caller
IN1807131653335216010 create return of back cover Replcae expect
IN1807131647016876937 in cancellation requested stage 48 hours
IN1807131900161338356 replace expect solved
IN1807131939381674895 extendet warranty




Shipping charges of Rs. 45.0 will be refunded to the customer within 24 hours of successful delivery
14/07/2018 solved cases

IN1807141253416377996 return on hold
IN1807061502330487554 serviceability at pincode
IN1807141335094956486 GSTIN
IN1807141416586104725 contact number order shipped
IN1807141603199569295 specification pack of 2
IN1807141745470198110 warranty related
IN1807131200107782341 cancellation requested
IN1807141841126089716 replace expect create return
IN1807141853482855357 shoe size

15/07/2018

IN1807151417343633211 buy back
IN1807151437154580985 invoice
IN1807131236118330591 invoice
IN1807151658023063983 cancel the return request as per cx'x requst
IN1807150931008607602 flipkart pay later link
IN1807152002588609101 troubleshooting


IN1807251727339360378 refund for COD




mails
1-2-3-4-5-6-7-8-9-10-11-12-13-14-15-16-17-18-19-20-21-


Calls 1-2-3-

sonali389637
asdfgh@1234

IN1807291745346400799 raise return invoice deny

IN1807011532030500611 invoice denied for returned product

IN1807272041557905902 invoice not downloaded WFIU 48 hours
215 @ 9 50



IN1808011209415141655 order not visibile

IN1808011231277258135 payment received

1-2-3-4-5-6-7-8-9-10-11-12-13-14-15-16-17-18-19-20-21-22-23-24-25-26-




​​​IMPORTANT​ (TAT Updated): The Order Management System is down due to which orders are not getting created and will not be visible on 'My Orders' or Smart Assist'. In case any customer contacts about this, inform them that due to some unforeseen issues, there will be a delay in order confirmation. Ask these customers to check their 'My Orders' page after​ ​24 hours. If the customer's order is still not confirmed after that, the amount will be refunded automatically.​ Tagging on SA: Non order related >>> Order processing Related >>> Online Payment Issues >>> Amount debited order not placed/created >> Solved.

03/08/2018

1-2-3-4-5-6-7-8-9-10-
Hi Meghraj,

Thanks for your valuable time over the call.

We understand you concern about your order OD112877173233544000.

As requested, the seller has cancelled your order for 'Samsung Galaxy On Max (Black, 32 GB)' and you would have received a confirmation for it.  

You can also cancel your orders on the go by clicking here: http://fkrt.it/bqWLi~NN, selecting the item and clicking 'Cancel'.

Check http://fkrt.it/bqW4k8NN to know more about cancellations and refunds on Flipkart.

Hope this helps!

IN1808042017575843036 pickup done status not updated wait refund

IN1808041757049740143 marked as out for shipped wait refund

Since the item is marked ‘Out for Delivery’ on our system, we’ll need to wait for the courier service provider to update the delivery status before the return request can be fulfilled. No worries, this shouldn't take more than 24 hours.

IN1808041123115573902 ready for pickup

Amount not reflecting after refund

IN1808031138130774765 shared wiht the client



04/08/2018

1-2-3-4-5-6-7-8-9-10-11-12-13-14-15-

1-2-3-4-5-6-7-8-9-10-11-12-13-14-15-16-17-18-19-20-21-22-