Notes
Notes - notes.io |
-5pts. We should not tell the student that their Student ID is not their ID if the student received a letter. We should reach out for assistance or escalate to the Specialist for further assistance.
-5pts. We did not use the KB that was relevant to the issue. There is a KB that is available that informs students how to set up appointments.
-5pts. We did not attempt to review the KB to see how we can troubleshoot the issue. We did not need to get into the student's account to instruct students how to set up an appointment.
-4pts. We should have first given the student the instructions on how to go to the office for appointments. We should have then reviewed the KB Student Profile Not Found in SmartView and followed directions. The ID may be correct but it is not in our system. Using the KB we used was not applicable.
2063-10367
-6pts. This case is not categorized correctly. We do not know if Special Circumstances because no information was given on the call. The categorization should have been under Financial Aid > General Information - FA > Office Hours OR Request Personnel.
-6pts. Our suggested solution does not answer the Case Details. Please make sure that we include any information in the Internal Comments or Suggested Solution.
|
|
Notes.io is a web-based application for taking notes. You can take your notes and share with others people. If you like taking long notes, notes.io is designed for you. To date, over 8,000,000,000 notes created and continuing...
With notes.io;
- * You can take a note from anywhere and any device with internet connection.
- * You can share the notes in social platforms (YouTube, Facebook, Twitter, instagram etc.).
- * You can quickly share your contents without website, blog and e-mail.
- * You don't need to create any Account to share a note. As you wish you can use quick, easy and best shortened notes with sms, websites, e-mail, or messaging services (WhatsApp, iMessage, Telegram, Signal).
- * Notes.io has fabulous infrastructure design for a short link and allows you to share the note as an easy and understandable link.
Fast: Notes.io is built for speed and performance. You can take a notes quickly and browse your archive.
Easy: Notes.io doesn’t require installation. Just write and share note!
Short: Notes.io’s url just 8 character. You’ll get shorten link of your note when you want to share. (Ex: notes.io/q )
Free: Notes.io works for 12 years and has been free since the day it was started.
You immediately create your first note and start sharing with the ones you wish. If you want to contact us, you can use the following communication channels;
Email: [email protected]
Twitter: http://twitter.com/notesio
Instagram: http://instagram.com/notes.io
Facebook: http://facebook.com/notesio
Regards;
Notes.io Team
