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Thanks for writing in.
We understand that you haven't received your order: 'OD112815361617370000'. We're sorry for the trouble you had to go through.
As per our records, we see that the courier service provider has confirmed that the shipment of your product 'Redmi 5A (Grey, 16 GB)' was delivered on July 17, 2018.
We request you to check with your family members, neighbor or friend if they have collected the package on your behalf. If you're not able to locate your products kindly place a fresh order for it.
Please be assured that the seller is working on this with the courier service provider so you don't face such issues again and we're looking forward for a good working relation with you.
Hope you will understand.
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