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Thanks for writing in.

We are happy to hear that you want to exchange your phone using exchange offer.

We understand your concern about the exchange offer for '' with Order ID: .

We request you to refer the table for valid and Invalid denial reasons and follow the process mentioned below accordingly.

Valid denial reasons for mobile exchange:
Brand mismatch
IMEI Mismatch
Screen damage (Crack)
Dots on Screen/Pixel issue
Touch not working
Power button not working
Light coming out from the side of the screen/Screen coming out
The product does not remain powered on for 30 sec on battery power

Invalid denial reasons for mobile exchange:
Scratches on screen/Panel/Body
Body Discolor
Minor dent
Volume button not working or Volume button working but inserted inside

Moreover, you cannot change the exchange offer once the order is placed. i.e.once an exchange order is placed, you cannot convert an exchange order to a regular order by withholding the exchange product and giving the cash equivalent to wishmaster.

Hope this helps.
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