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Hi Vivek,
Thanks for writing in.
We understand that you want to change the payment mode of the order 'OD112815308603211000' for 'Redmi 5A (Grey, 16 GB)'.
Below are the scenarios for which this feature will be available:
- Cash on delivery order to a prepaid payment option will now be available when the order status is between "Approved" to "Out for Delivery".
- You will get the 'Pay now' option when the order status is between 'Approved' to 'Out for Delivery'
From 'Approved till dispatched', the cash on delivery order to a prepaid option is available for all courier service providers. Once the item is 'Dispatched till OFD', the cash on delivery order to a prepaid option is available only for 'E Kart' shipments
- There is no change in cash on delivery to 'PhonePe' payment conversion (when the product is OFD)
Steps to convert Cash on Delivery order to Prepaid:
- You will see a new button 'PAY NOW' on app only if all the above criterias are met.
- This will also be available to you when a dispatched communication is triggered to you through an email.
- Once you click on this button, a new page will open up with the list of payment options.
- You will have the option to select from Net banking, Credit Card, Debit Card to make the payment (EMI, EGV, Wallet payment method will not be available).
- Once the payment is successful, you will be redirected to 'Order Details' page with the new payment mode and appropriate message.
- Payment information will be sent to Ekart Logistics and payment mode will be updated to prepaid, so that Ekart Logistics will not ask you for payment at the time of delivery.
- If the payment is unsuccessful/ fails, you will see a failure message and can retry the payment after 30 minutes.
If you wish to convert this order to an EMI option, you can contact your bank's customer care using the number mentioned on the back of your card and they can help you further.
Hope this helps.
Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.
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