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For Mobiles wishmaster would check the following:
1. IMEI number on Mobile matches against IMEI number entered by you.
2. Brand of Mobile matches the brand entered by you.
3. Mobile stays ON without charger for 30 seconds.
4. Mobile Screen is not broken.
5. The screen lock should not be active (all types of screen locks like pattern, pin, password, fingerprint, face recognition, smart lock, etc should be de-activated).
6. The i-Cloud account should be unlocked for iPhones.
Wishmaster would reject the exchange in case of:
1. The product does not switch ON.
2. The product is broken.
3. Mismatch in IMEI/Serial number/Model/Brand.
4. Product does not remain powered on for 30 sec on battery power.
5. You not willing to allow check.
You can also check the exchange offer guidelines here :
https://www.flipkart.com/exchange/deferred/static-pages.prexo-how-exchange-work-mobile?url=/static?key=static-pages.prexo-how-exchange-work-mobile
Please feel free to contact us for any further queries.
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