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Nature of the Problem:cancel the reservation because of a change of plans
The clients desired resolution:cancel the reservation change of plans
Did you call the hotel:--
What was the outcome:
Did you call AAS:--
What was the outcome:
What else did you do to resolve the situation:cancel the reservation
What was the final outcome of the call:cancel reservation full refund
Resolved or Escalate:resolved
Nature of the Problem: customer call because she want to get the refund for the reservation, because when she arrive at the hotel they were not able to find the reservation, and she never received and it number by text and she do not have an email
The clients desired resolution: refund the reservation
Did you call the hotel:--
What was the outcome
Did you call AAS: yes
What was the outcome: peter, spoke with the manager cristal and she said that we can process the refund for the customer
What else did you do to resolve the situation: process the refund for the customer, email [email protected]
What was the final outcome of the call: customer got the refund amount of $67.51
Resolved or Escalate: resolved
4257604579 daen duberry, husband marcela
Nature of the Problem customer call that she just receive an email asking her how was her stay at the hotel, but she checked that the reservation that she call to make for april 12 for a wedding, but the agent made it for march22-23
The clients desired resolution: want to change the dates of the reservation or get the refund for the reservation
Did you call the hotel: --
What was the outcome: N/A
Did you call AAS: yes
What was the outcome: kate, contact the property and spoke with lizara, and she advice us that we need to call back in an hour to try to get in touch with her
What else did you do to resolve the situation: call back in and hour, and aas will escalated to one of the offline team
What was the final outcome of the call: call back in an hour
Resolved or Escalate : resolved
9093223341.... terrie huffman
[email protected]
Nature of the Problem: sutomer call because want a copy of the receipt
The clients desired resolution: copy of the receipt
Did you call the hotel: --
What was the outcome
Did you call AAS: --
What was the outcome
What else did you do to resolve the situation: send customer a copy of receipt
What was the final outcome of the call: verify the email, send the receipt
Resolved or Escalate: resolved
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