Notes

Multiple times actively participated in Major/Critical Incidents (COMPAS,ODS Applications)
Resolved all the problems in the most effective way within SLA.
To met the service deliverables, I went through standard and consistent processes for changes and tasks
Actively participated in daily governance calls like Daily Retrospective Meeting, Daily Status Call without missing.
I have ensured zero change Failures, by follwoing the change process like preparing proper documentation (Install/Implementaion plan, Test plan & Backout plan)
I have ensured all Incidents,changes and service requests have quality updates in respective work logs and proper documentation
When its needed, I have followed specific escalation process for major incidents,for technical side and management side.
Target to achieved 96% utilization by ensureing per week is 45 and ILC clocking is done in timely fashion on actuals.
My make sure that TVC & ILC are in sync by Capturing the efforts in TVC tool by selceting Appropriate Role, Activities and Sub Activities with standard syntax.
I have updated Hours Plan in timely fashion with forecast & availability date by Ensuring the availability date falls between 4 months and 18 months from date of submission.
I Adhered to all compliance postures - WST, ILC, PGP, ISAM, BCG, IT Sec Diary, Password Complexity, Physical Security, Clean Desk etc.
I Adhered to IBM Policies i.e. ITCS300, password policy, Leave policy, etc.
I Ensure Changed implementation is done only in IBM Office environment.
Actively participated in daily governance calls like Daily Retrospective Meeting, Daily Status Call without missing
I make sure, by practicitng, the review of the relsoved issues to improve trouble shooting techniques, to have update and for customer to gets the best resolution on time. While joning on going calls during problem resolution.
My contributed Productivity to Weblogic & JBoss are equally and important.