Notes

Nature of the Problem:The customer calls to cancel the reservation,his mother is sick and she is at the hospital and the hospital has complimentary rooms,so he do not need this one.
The clients desired resolution:Cancel the reservation,but it is inside the cancellation policy.
Did you call the hotel:NA
What was the outcome:--
Did you call AAS:yes
What was the outcome:I spoke to Charm and she spoke to the frontdesk manager named Amber and she approved to cancel and give his a total refund.
What else did you do to resolve the situation:--
What was the final outcome of the call:The reservation was cancelled and will be totally refunded.
Resolved or Escalate:Resolved.

kentucky

wendy
143792644
cancel one night,she can´t afford it

iowa
steven
95.

148627633
betty

diabetes
galvetson
4355491450689876

Sale#1
149045886
$169.88
[email protected]
ResDesk

geovana dawson
renaissance
148987737

hilton phoenix arizona
anthony

clarion hotel indianapolis indiana
mark stewart

john
149040887
[email protected]

april 4
dolores
arizona
dolores jensen

Nature of the Problem:Mr.Herrick calls to change the dates in his reservation,dates are wrong,he wants to checkin tomorrow instead of today,but it is a before and after cancellation policy.
The clients desired resolution:Change the dates.
Did you call the hotel:NA
What was the outcome:NA
Did you call AAS:Yes
What was the outcome:I spoke with Charm first and she spoke to the hotel with Imran,the manager and he approved to change the dates without penalty,rate was 6 dollars higher so she asked me to make a conference with customer to get hos approval but I accidentally disconnected the call with AAS and Marlon continued the case with me and he changed the dates.
What else did you do to resolve the situation:I placed customer and Marlon in conference with me.
What was the final outcome of the call:The dates were changed and he will be checkin tomorrow.
Resolved or Escalate:Resolved

149002005

patrick
331024871

gilbert inn san augustin

schort
144320179
Make ticket

141819904
li huigun

sheraton airport
116144431780

116144431780
henett
18002468357
safe snyder

leamer
274061452

richard herrick
147324257

Charm
Herrick
Imran,the manager
$6.35
Marlon

brenda cafarell
149055446

Melany
148268890

Sale#2
149059147
$116.70 USD
[email protected]
ResCounter
146877122

jody
days inn elizabeth kentucky


INDEX: 16100265
*no one on the line,no whisper*

marnilo

reese

johnson
149060970

past weekend
30277
mickey mouse t-shirt
chandra lee

lisa
she spoke with heather
149033657

goor
emely
148705641
cancel the last night on the reservation,unable to stay anymorte

Nature of the Problem:The customer wants to cancel this reservation,change of plans.
The clients desired resolution:To cancel and get a refund.
Did you call the hotel:NA
What was the outcome:--
Did you call AAS:NA
What was the outcome:--
What else did you do to resolve the situation:I called aas.
What was the final outcome of the call:The dates were change and she is having a refund for the last night we cancelled.
Resolved or Escalate:Resolved

denver colorado

tomorrow

days inn
christine wisch

INDEX: 16103459
*no one on the line*

geena
july4
10 tens
327nvbfc0

springhill suites wyoming
hamilton
146877122

Nature of the Problem:The customer calls to get the email confirmation.
The clients desired resolution:Email confirmation
Did you call the hotel:NA
What was the outcome:NA
Did you call AAS:NA
What was the outcome:NA
What else did you do to resolve the situation:--
What was the final outcome of the call:The email was sent.
Resolved or Escalate:Resolved

carrie epstein
[email protected]

Tammy

Coultes