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Thanks for writing in.
We understand your concern that there has been unexpected delay in the delivery of your order '_____________________' for '________________' and we're sorry for the trouble you had to go through.
Please be assured that our concerned team is looking into this and will get back to you with an update by ________, 2018.
Also, we'd like to let you know that within the 24 hours of successful delivery of your order, an amount of Rs. ____/- will be refunded as token of apology. And it'll be added to the Gift Card section of your Flipkart wallet. This amount can be used to shop from a wide range of sellers available on Flipkart.
You can check the balance and validity of your Gift Card/s here: http://fkrt.it/bqrfRzNN
You can also check your order status here: http://fkrt.it/bqWLi~NN
Hope this helps.
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