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Thanks for writing in.
We understand your concern about the product 'Rock 20000 mAh Power Bank (ITP-502)' with order ID 'OD211912554171952000'.
We're sorry for the trouble you had to go through.
Since the product was delivered to you on May 24, 2018, it has crossed the seller's 10 days replacement period. Due to this, the seller will not be able fulfill your any request.
The good news is that the product is covered under the manufacturer's warranty. You can get in touch with the brand/authorized service center and they'll be able to help you out with any product related support you may need.
However, for service center details please be assured that our concerned team look into this and get back to you with an update June 27, 2018.
Hope this helps.
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