Notes

Hi,

Order ID:
Product: dsgsg

Thank you for contacting Flipkart.

Looks like you've sent us an email without any details. We request you to elaborate your issue so that we can look into it and assist you in the best possible way.

Please send us these details within the next 72 hours so that, we can resolve this concern for you as quickly as possible.

If for any reason you are unable to share the details within this time period, we will be closing this incident. However, you can be assured that we will help you with this once you get back to us.

We hope to hear from you soon.


reso

Thank you for the valuable time while writing in.

If you have any other concerns, feel free to reach out we will be glad to help in any way we can!

If there's anything we could do for you, please let us know and we'll be happy to help.

Unfortunately, we didn't meet your expectations this time and we understand you're disappointed. We'll let our specialists know about it so that you can experience the change soon while shopping with us.

In case there’s anything else we can help you with, please feel free to write back to us so we can make your shopping experience a pleasant one.

Hope this will help you.

In case of any further assistance please write back to us we'll happy to help you.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.


bulk

Hi Gangesh,

Thank you for your valuable time while writing in.

We understand your concern that you want to know the reason for the cancellation of your 'Redmi Note 5 (Black, 64 GB)' with the Order ID: OD112897393206900000.

We're sorry to know about the cancellation of your order.

We would like to let you know that the seller can fulfill only a limited quantity per customer as they want to give all shoppers an equal opportunity to avail offers and discounts applicable on this product.

However, you can place a new order by by using this link:

https://www.flipkart.com/redmi-note-5-black-64-gb/p/itmf2fc3phdkgahv?pid=MOBF28FTXZYZ6UYJ

Unfortunately, we didn't meet your expectations this time and we understand you're disappointed. We'll let our specialists know about it so that you can experience the change soon while shopping with us.

In case there’s anything else we can help you with, please feel free to write back to us so we can make your shopping experience a pleasant one.

Hope this will help you.


UNABLE TO PLACE COD ORDER


Hi,
Thank you for writing in.

We understand that you are unable to place COD order.

We'd like to inform you that availability of COD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if COD is available in your location.

We work to provide the most hassle-free online shopping experience. Please feel free to write us in a case of any further queries.

Hope you'll understand.


contact number change

Hi Satya,

Thanks for writing in.

While we understand that you would like to change the contact number.

We're sorry to let you know that the seller will not be able to fulfill your request as it has already been shipped.

If you'd like, you could ask a friend or a family member to collect the package on your behalf. If that is not possible, then you could cancel and place a fresh order.

In future, you can choose to update the contact number for your orders through our website and app in 3 simple steps:

1. Visit 'My Orders' section of your Flipkart account: http://fkrt.it/bqWLi~NN
2. Select the order for which you’d like the contact number to be updated.
3. Tap 'Change’ icon next to the current contact number and add new contact number.

Please note that this option will be available only if the contact number can be changed based on the status of your order.

The Wishmaster from {courier_name} will call you only if they're unable to locate your address or to confirm your availability.

However, you can contact the Wishmaster at your convenience through a secure connection using the number that you would have received with the out for delivery SMS and dial-in the PIN. Hope this helps.

Unfortunately, we didn't meet your expectations this time and we understand you're disappointed. We'll let our specialists know about it so that you can experience the change soon while shopping with us.

In case there’s anything else we can help you with, please feel free to write back to us so we can make your shopping experience a pleasant one.

Hope this will help you.


sbi 10% cashback- minimum cart value

Hi Gaurav,

Thank you for your valuable time while writing in.

We understand your concern about the 10% cashback on SBI Credit Card on your 'Prestige Omega Festival Pack - Build Your Kitchen Induction Bottom Cookware Set' with the Order ID: OD112883983536936000.

We are sorry to let you know that, this offer is not applied on your order as your cart value is less than Rs. 4999/-.

In case there’s anything else we can help you with, please feel free to write back to us so we can make your shopping experience a pleasant one.

In case of any further assistance please write back to us we'll happy to help you.

Hope this will help you.



Feedback

Hi,

Thank you for writing in.

We'd like to apologise for the inconvenience caused to you.

We will take this as a feedback that we were unable to provide you with the appropriate service.


We completely understand and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right.

We want to assure you that additional measures are put in place so this does not happen again and we're constantly working to enhance your shopping experience.

We will be concerned as same as you if you'd like to share what product made you disappoint, kindly get back to us with order details

We'll let our specialists know about it so that you cannot experience this again while shopping with us.

Awaiting for your response.



Exact order

Hi,

Thanks for writing in.

We are sorry to know that XXXXXX.

We request you to revert us with the exact product details so that we can look into it and can assist you accordingly.

Please send us these details within the next 72 hours so that, we can resolve this concern for you as quickly as possible.

If for any reason you are unable to share the details within this time period, we will be closing this incident. However, you can be assured that we will help you with this once you get back to us.

Hope to hear from you soon.


Closing mail

Hi,

Order ID - OD110450311292026000
Product - Sharp Icon Flip Cover for Samsung Galaxy Grand2 G7102

We're writing to let you know that we are closing this case for now since we haven't heard from you about the exact issue of the above product yet.

If there's something we can do, you can choose to write back to us and we'll be happy to help.

Have a nice day.



Scenario- cancel request..

Hi,

Order ID:
Product:

Thank you for sharing your concern regarding the return of the product.



We'd like to let you know that as per your request cancellation request of the replacement has been taken.

As the return is in ‘cancel requested’ status, we request you to wait for 48 hours for the completion of cancellation process.

You can raise a new return through self-serve after 48 hours.

Creating a return is really simple! Just follow these steps:

• Log in to your Flipkart account
• Click on 'Orders'
• Select the product and click 'Return'

We'll send you an email & SMS with all the details you need.

Hope this helps.

We always strive to provide excellent service and hope that we were able to help you with your issue today. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.


order status

Hi,

Thanks for writing in.

We understand your concern about the status of your order 'Redmi Note 5 Pro (Black, 64 GB)'.

We'd like to inform you that your order has been shipped and the seller will deliver it as soon as possible. The order should reach you by June 29, 2018.

You can also check your order status here - http://fkrt.it/bqWLi~NN

Check http://fkrt.it/bqO1eWNN to know more about Flipkart Terms of Use.

Hope this helps.


troubleshooting steps

Hi,

Thanks for writing in.

As per our records, we see that you have not placed any order from this email address '[email protected]'.

However, if you are unable to see the order details for any other account we request to follow the troubleshooting steps -

Here are a few tips that should work:

For Flipkart App -

- Log out and close the app and log in again
- If this doesn't work, please uninstall and reinstall the app and it should work just fine after that If you've already tried this, please reply to this email with the error message and we'll sort it out for you.

For Website -

- Clear the cache memory
- Delete the cookies and browsing history
- Use another browser if available

If you've already tried this, please reply to this email with the error message from the registered email address so that we can help you out.

Hope you will understand.


reinstate

Hi Bijay,

Thanks for writing in.

We understand your concern about the cancellation of your order 'Manohari Embroidered Fashion Art Silk Saree'.

We are sorry to let you know that the seller will not be able to ship the item as it has been cancelled by you.

You can place a new order by clicking here:

https://www.flipkart.com/manohari-embroidered-fashion-art-silk-saree/p/itmf52sacjuvzsem?pid=SARF52Q5ZTZNUHX2

In case of any further assistance please write back to us we'll happy to help you.

Hope this will help you.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.


call arranged

tagging: return status>>>solved



Hi,

Thank you for your valuable time while writing in.

We're sorry to know that you're facing an issue with the 'LYF C459 (Black, 8 GB)' with Order ID: OD112737620494066000.

We'd like to let you know that the seller has confirmed a call back to resolve the issue that you're facing with the product on July 06, 2018 around 12:30 pm. We request you to receive the call, so that they can help you to resolve your issue.

Moreover, we'd like to let you know that as per seller's policy the seller is unable to refund for the product as it is covered under replacement policy only.

If you have any other concerns, feel free to reach out we will be glad to help in any way we can!

Hope you'll understand.


COD to POD

tagging: payment methods available>>>solved



We understand your concern that you want to change the payment mode from cash on delivery to online payment method.

We are happy to let you know that COD to POD payment option will now be available when the order status is between 'Approved' to 'Out for Delivery'. You will get the 'Pay now' option when the order status is between 'Approved' to 'Out for Delivery'.

Here are the eligibility criteria to avail the COD to Prepaid payment conversion:

1. Orders with single unit.
2. From 'Approved till dispatched', the COD to POD option is available for all courier service providers. Once the item is 'Dispatched till Out For Delivery', the COD to POD option is available only for Ekart shipments.
3. Current payment mode is COD (Cash on Delivery).
4. You can change the payment mode through Self-serve (web/app) or using the link provided to you via an sms.

Here are the payment methods avaliable:

1. Debit Card
2. Credit card
3. Netbanking
4. PhonePe payments

Here are the steps which you have to follow to make payment:

1. You will see a new button 'PAY NOW' on web/ App under 'Track your order'.
2. Once you click on this button, a new page will open up with the list of payment options.
3. You will have the option to select from Net banking, Credit Card, Debit Card to make the payment (EMI, EGV payment method will not be available).
4. Once the payment is successful, you will be redirected to 'Order Details' page with the new payment mode and appropriate message.
5. Payment information will be sent to EKL and payment mode will be updated to prepaid, so that EKL will not ask you for payment at the time of delivery.
6. If the payment is unsuccessful/ fails, you will see a failure message and can retry the payment after 30 mins.

Also, when the product is Out for Delivery (COD to POD):

1. PoD (PhonePe On Delivery) is a payment option, extended by Ekart. This will make it easier for you to continue enjoying the convenience of COD ordering.
2. Once their Cash on Delivery orders have been marked as 'Out for Delivery', you will be given an option to pay for their orders using the PhonePe App.
3. The payment link would remain active until the time of delivery.

Here, eligibility criteria to avail COD to POD payment conversion:
1. Courier service provider is Ekart
2. Current payment mode is CoD (Cash on Delivery)
3. PhonePe payment app should be installed/ available
4. This payment option is available only in selected regions

Also, payment methods available are:

1. PhonePe wallet
2. PhonePe UPI
3. Saved Credit/Debit cards in PhonePe app

And steps to make the payment:

1. You places a COD order on Flipkart
2. Ekart sends an SMS to the you about the PhonePe payment option when the product is 'Out for Delivery'
3. You makes payment using their PhonePe app
4. Once the payment is successfully made, the payment will start reflecting as 'Prepaid' in wishmasters device.

If there's anything we could do for you, please let us know and we'll be happy to help.

Hope this helps.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.


invoice link

http://10.85.50.37/customer_invoices/shipments/Q-25080323/document?seller_id=b38e117812b449fd

http://10.85.50.37/customer_invoices/shipments/Q-25080323/document?seller_id=b38e117812b449fd

http://10.85.50.37/customer_invoices/shipments/Q-25080323/document?seller_id=b38e117812b449fd

jyotisaini0910


EXCHANGE OFFER GUIDE

Hi,

Thank you for contacting Flipkart.

We are happy to know that you want to shop on Flipkart.

We would like to inform you that you can surely avail the exchange offer to buy mobile. We request you to undergo following guidelines to make it clearer.
1. The exchange would be a hand to hand.
2. Check if Exchange offer is valid for the product.
3. Should select the accurate Model, IMEI number, Serial number and the working condition of the product.
4. Pay the discounted amount listed on the website.
5. You will have to furnish the same product as opted during the purchase to courier executive while Delivery.
6. You'll have to keep the products charged for the courier executive to check.
7. Take a backup of the data before handing it over to the courier executive.
8. You cannot avail the exchange once the order is placed without the offer. i.e.Once an exchange order is placed, customers cannot convert an exchange order to a regular order by withholding the exchange product and giving the cash equivalent to courier executive. The only possibility is to cancel the exchange order and place a regular order.
9. If any of the conditions mentioned are not met, the product will be returned. (Pre-Sale)

The wishmaster will have to check the product before the order is handed over to you.

For Mobiles wishmaster would check the following:

1. IMEI number on Mobile matches against IMEI number entered by you.
2. Brand of Mobile matches the brand entered by you.
3. Mobile stays ON without charger for 30 seconds.
4. Mobile Screen is not broken.
5. The screen lock should not be active (all types of screen locks like pattern, pin, password, fingerprint, face recognition, smart lock, etc should be de-activated).
6. The i-Cloud account should be unlocked for iPhones.

Wishmaster would reject the exchange in case of:

1. The product does not switch ON.
2. The product is broken.
3. Mismatch in IMEI/Serial number/Model/Brand.
4. Product does not remain powered on for 30 sec on battery power.
5. You not willing to allow check.

You can also check the exchange offer guidelines here :

https://www.flipkart.com/exchange/deferred/static-pages.prexo-how-exchange-work-mobile?url=/static?key=static-pages.prexo-how-exchange-work-mobile

Please feel free to contact us for any further queries.

We always strive to provide excellent service and hope that we were able to help you with your issue today. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.

Hope this information helps.

PhonePe.... in yoda.... flipkart phonePe

Hi Ravi, Thank you for your valuable time while writing in. 

We understand your that you're unable to recharge using  'PhonePe Recharge'.

We are sorry for the trouble you had to go through.   

We request you to contact PhonePe customer support:

You can contact them using [email protected] or call them on 01246789345.   

In case there’s anything else we can help you with, please feel free to write back to us so we can make your shopping experience a pleasant one.

Hope this will help you.

Non- Order Related >>> Create Incident >>> Phonepe >>> Phonepe Login Related >>> Phonepe Login Queries >>> CS Voice

Invoice denial

Hi,

Thank you for writing in.

We understand that you want the invoice of your order XXX.

Since you have already created a return for the above order, hence, the seller will not be able to provide invoice for the same.

If in case, you want invoice to return your order, we would like to tell you that it is not required to provide invoice at the time of returning the product.

Hope you'll understand.