Notes

Hi,

Thanks for writing in.

We are sorry to know that your facing an issue with the product 'Intex Aqua Supreme Plus (Champagne Gold, 16 GB)' with the order ID: OD112539111711060000.

We request you to please follow the below steps to resolve the issue you are facing with the camera of the product.

-Reboot the device

Smartphones are just like computers. They have Processes and Services running in the background and need a reboot regularly (At least once a week). If these processes and services are running for long time without a restart, they may cause issues.

Rebooting your device gives it a fresh start and is sometimes all you need to fix your issue.

*Press and hold the Power button on your smartphone to Reboot the device (If reboot isnt available, turn Off and then turn On your smartphone).

If you want to know how long the device has been running, follow the steps below:

Open Settings
Scroll down and tap About Phone (If you don't see this option, tap System and then proceed)
Tap Status
Scroll down and check Uptime (The time listed here is in hours. Anything above 168 hours needs to be rebooted.)

-Use the default camera app

Make sure the default camera app is being used. If you are using a third-party camera app, request them to use the camera app which came with the phone.

- Clear Data and Force Stop the Camera app

Perform the steps below to the Camera app

WARNING:

You may cause app data such as game levels, saved passwords etc. to be lost.
Pull down the notification panel and tap the settings icon.
Scroll down and tap Apps.
Scroll down and choose the App you have an issue with. (In this case, we have shown the Flipkart App.)
Tap on Storage.
Now, tap Clear Data and tap OK to confirm.
Go back and tap on Force Stop and tap OK to confirm.

Now open the app manually and check if the app is working fine.

-Reboot into safe mode

Press and hold the power button.
Tap and hold the Restart button on-screen. (If the safe mode option doesn't show up, Tap and hold Power Off)
In the safe mode confirmation box, tap OK.
The phone should now reboot into safe mode. This can be confirmed by the safe mode icon at the bottom left corner.
Now, please check if the device has the same issue. Eg: If a particular app wasn't working correctly, open the app to check functionality.
Just reboot normally to exit safe mode.

-Uninstall recently installed apps

If the issue goes away in safe mode, a recently installed app is most likely causing the issue.

Restart your device to exit safe mode.
Uninstall recently downloaded apps one by one to see if you can find the app that's causing issues. (see steps below)
Once you remove the app that's causing the problem, you can reinstall the other apps you removed during the test.

WARNING:

You may cause app data such as game levels, saved passwords etc. to be lost.
Pull down the notification panel and tap the settings icon.
Scroll down and choose Apps.
Look for the app you want to uninstall and tap on it. (In this case, we have shown the Flipkart App.)
Now, tap Uninstall and then confirm by tapping OK.
You should now see a confirmation that the app is successfully uninstalled.

-Check for OTA update

Things to remember before the update:

Connect to WiFi. (If Wi-Fi issue, you may have to use the mobile data)
Make sure the battery is charged above 50% or is connected to the charger during the update
Backup any important data, if required.

Pull down the notification panel and tap the settings icon.
Scroll down and choose About Phone
Tap System updates and then Check for updates
The device should now look for available updates.
If an update is available, continue to download and update.
The device will reboot once updated.
If there is no updates available, continue to the next step.

-Perform a factory reset

WARNING

You may lose data.
If required, backup data.
Make sure the battery is sufficiently charged.
If applicable, remove the SD Card from the device to prevent accidental formatting while resetting.

Pull down the notification panel and tap the settings icon.
Scroll down and choose Backup & reset.
Tap Factory data reset.
Tap reset phone.
Draw the pattern or enter the pin if applicable.
Tap Erase everything to initiate the factory reset.

Note: During setup after the reset, please make sure the you doesn't restore the settings.
Set it up as a new device. (Some Settings or Apps might be the root cause of the actual issue).

Also, please do not install apps from unknown sources like third-party websites or through SHAREit. Apps must be downloaded only from the Google Play Store.

If you still face the issue after performing the above steps, please get back to us within 72 hours we'll surely help you out.

Hope this helps.