Notes

Hi $contacts.name.first! In order to assist you better, could you elaborate on your inquiry?
It was my pleasure assisting you! You deserve the best! Thanks for being the best part of Walmart.com. I hope the information that I provided is helpful.
Do you feel fine with this or may I help you with something else?

I am sorry to tell you that the billing address doesn't match with the one that was used to place the order; can you please be so kind to provide me the correct one?

Thanks for reporting this to us and I am very sorry that our marketplace partner did not assist you properly, please note that we stand behind every product sold on Walmart.com. However as representative of Walmart.com I really wish the better for you, and another way could be escalate it and you will receive a response on a 1 business days by email or phone. May I escalate your order and do it easier for you? I just want you to feel comfortable.

Thank you so much for waiting, $contacts.name.first, I really apologize for the inconvenience caused you, I have escalated your case to my higher team, our team will email you in the next 1 business day with the resolution. I will leave the proper comments and rest assured we are working to improve our service and offer you a better online shopping experience and take care with our Retailer to avoid this happen again, and you can be sure about that.

Thank you so much for your patience $contacts.name.first, I am really sorry for the inconvenience that you experienced with your order.
I completely understand how important this item is for you.
I want to make this right for you, I do have a couple of options for you today; these both you may need to return the item that you received; We can process a refund or we can create a replacement order for you. Also in order that you can keep the item and avoid all the process of return I can process a discount on the item in order to compensate this missing parts. Due we are unable to send just a part of the item. Which would you prefer?

Thanks for waiting, I have consulted to my supervisor about that, and in this case I will need escalate this issue to my higher department, and let them know about this issue, this process could take 48 hours, you can try to place a new order for this item in 48 or little more time, we will really appreciate this time and you patience to get this issue fixed for you.

Thank you so much for your patience $contacts.name.first, I am really sorry to tell you that you have already requested an adjust today, allow me to explain you that due to our policies we are just able to process one adjust per customer per day. Thank you so much for understand.
***Customer already request a rollback, adjust denied.

Thank you so much for your valuable time $contacts.name.first. I have already document the information of the alternative person that will pickup the item, in order to confirm the information to the store, I will kindly ask you to contact the store and I am sure that they will happy to give the items to the alternative person that you gave us. Would you like me to provide you the phone number of the store?

I totally understand your concern, $contacts.name.first. I'll be checking on my system for the best way to get this situation resolved for you. In the event I'm not able to get access to the Grocery information since that we have a specialized team of Grocery, to provide you a better service with your issue. I'll make sure to transfer you with the correct department so they can provide you the best information and assistance.
Thank you for your patience, I found the contact information of our Grocery team to you can contact them at Walmart Grocery customer service 1-800-924-9206. I am sure, they will be more than happy to help you with this. Grocery customer service hours of operation are Monday-Sunday 8am-10pm Central. Or using this link to send an email https://help.walmart.com/app/grocery

I would like to recommend you contact us to 1-800-925-6278 or 1-800-966-6546 and ask to our verification team to verify your information about the payment method, and accept it, I am sure that the hold will be retired for the order, and it will be processed correctly.

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