Notes

Thanks for writing in.

We understand that you want refund for your 'Chevit Running Shoes For Men' and we're sorry for the trouble you had to go through.

We'd like to let you know that the cancellation of your replacement request has been initiated by the seller as requested by you.

We request you to please wait for 48 hours to complete the cancellation process. After 48 hours you can raise a return request for the refund. It's really simple! Just follow these steps: • Log in to your Flipkart account • Click on 'Orders' • Select the product and click 'Return' We'll send you an email and SMS with all the details you need.

In case, you need any further assistance, please feel free to contact us and we'll be happy to help you.

Hope this helps.


2) Hi, (alternate no add when shipped or OFD)

Thanks for writing in.
We understand your concern about update registered number for your product 'French Connection Printed Men's Round Neck Black T-Shirt'. We're sorry to let you know that we are unable to update your registered contact number while your order is in shipped state. In future, you can update your number by your own. Here's the steps below :- Updating/changing your registered phone number is very simple and can be done only from our website at the moment. Here's how you can do it: • Click http://fkrt.it/sDaT4pNN • Click 'Edit' and enter your new registered phone number and select 'Add' • A verification code will be sent to your new registered phone number which is valid only for 10 minutes from the time it is sent to you • Enter it in the text box and click 'Save Changes' Your registered phone number will get updated and you can continue using your Flipkart account after that. Hope this helps.  Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.

3) ( 48 hours)

Hi,

Thank you for writing in.

We understand your concern that you want size 'S' in an exchange for the order 'F Plus Fashion Party Full Sleeve Solid Women's Blue Top'.

We are sorry to let you know that the seller has cancelled the return request as it was created for the replacement not for exchange and this cancellation process will take 48 hours to get the status updated as cancelled. 

We would also like to let you know that in replacement product, the seller can provide the same product in the replacement.

Once the status gets updated, a new return will be created.

If you would like, you can create a new return by yourself or get back to us for creating a return.

Hope this helps! 

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you. 

4) (not eligible)

Hi Allwyn,

Thanks for writing in.

We understand your concern that you're facing issues with your product 'Moto G5s (Lunar Gray, 32 GB)'. 

Since the product was delivered to you on June 11, 2018 and it has crossed the seller's 10 days replacement period. Due to this, the seller will not be able to fulfill your request.

The good news is that the product is covered under the manufacturer's warranty. You can get in touch with the authorized service center and they'll be able to help you out with any product related support you may need.

The invoice for this product can be used to avail services at the authorized service centers within the warranty period.

Here's the authorized service center support link:-  

https://motorola-mobility-en-in.custhelp.com/app/mcp/trackrepair2

In the unlikely event of the brand's authorized service center not being able to help you, please let us know and we'll definitely assist you.

Hope this helps.


5) (cx amount debitted order not cnfrmd but refund is done )

Hi,

Thank you for writing in.

We understand your concern about the refund of your payment made for the product Yonex MAVIS 350 - Green Cap Nylon Shuttle - Multicolor'.

We are sorry to let you know that the seller has not received the payment for the order 'OD112749029861388000' due to a system error.

However, as per checking our records, we see that amount of Rs. 699/- has been refunded to your account on July 04, 2018 and it will be credited to your account within 08 working days.    

Also, we would like to let you know that your order has been shipped by the seller and will be delivered by July 05, 2018. You can check your order status here: http://fkrt.it/bqWLi~NN

Hope this helps.


6)

Fruad call and message

Hi Shivam,

Thanks for writing in.

We understand your concern that you want know about the fake message.

We'd like to let you know that flipkart is not involved in these types of activities.

We request you that please ignore these type of message and don't share your any detail with them.

Hope this helps.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you. 

Tagging : blank – solved.


7) (cx shared feature or feedback)

Hi Rajendrappa,

Thanks for writing in. 

We understand that you want to share a feature for flipkart app. You can get back to us with the suggestion you want share through email and we'll let our specialists know about it so you can experience this in the future while shopping with us.

Hope this helps.

8) (cx unable to contact us)

Hi Lalit,

Thank you for writing in.

We understand your concern about the refund status for your ''Titan NF1521YM02 Tycoon Watch - For Men'' with Order ID:OD112713732845421000. We are sorry for the trouble you had to go through.

We would like to let you know there is no option to call on international numbers and also don't have whatsapp feature.

We would like to let you know that you can call our toll-free number 1800 208 9898 so we can assist you.  

Alternatively, you can get quick answers to your question by clicking the link: https://www.flipkart.com/helpcentre 

We assure you that feedback has been shared with our team they're working on putting in additional measures to avoid instances like these. 

 Also, we are sorry to let you know that your order didn't go through as the seller has not received the payment for the order due to a system error.

In the unlikely event of the amount being debited from your Bank account, it will be reversed within 08 business days from the date of the transaction.

If you still wish to buy the item, you can place a new order and can also choose cash on delivery as the payment mode.   

Hope this helps.

9) (elaborate)
F
Hi Sanjib,

Thanks for writing in.

We are sorry to let you know that we are unable to understand your concern. If there's anything we could do for you, please let us know within 72 hours and we'll be happy to help.

We hope to hear from you soon.

10) ( FA assured product (tag missing))

Hi Janobi,

Thanks for writing in.

We understand your concern about return for your product 'W Women's Printed Straight Kurta'. 

We're sorry to let you know that we're unable to return your product as Fliipkart Assured sellers ship the products with the price tag/brand box warranty card.    

In the future, successful pick-up of the product is subject to the following conditions being met:  

1) Correct and complete product (with the original brand, article number, undetached MRP tag, product's original packaging, freebies and accessories)  

2) The product should be in unused, undamaged and original condition without any stains, scratches, tears or holes.

Hope this helps.


10 (american cards nd two diff account mergo no)


Hi,

Thanks for writing in.

We understand your concern that you want to merge your two different account and add credit card. 

We are sorry to let you that the option to merge the accounts with two different registered email addresses is not possible.

However, you update your existing email address by following the below given steps:

• Click http://fkrt.it/sDaT4pNN
• Click 'Edit' and enter your new email address and select 'Add'
• A verification code will be sent to your new email address which is valid only for 10 minutes from the time it is sent to you 
• Enter it in the text box and click 'Save Changes' Your email address will get updated and you can continue using your Flipkart account after that. 

We're happy to let you know that you can use American Express Cards issued in India and a few other countries. You can check the link below for the list of countries from which cards can be used to make payments on Flipkart: http://fkrt.it/sDal2GNN

At the moment, cards issued by any other country apart from the ones in the link are not accepted since they do not have 3D secure authentication enabled.

Hope this helps. 

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you. 

TAGGING>>merge account request>>solved

11) (bajaj finserv emi on selectd product)

Hi,

Thanks for writing in.

We understand your concern that you want to know bajaj no cost EMI option on 'noble skoido tvs'.

We’d like to let you know that the Bajaj Finserv offer is only available on a select range of products and sellers at the moment. 

Also, we'd like to let you know that there is no Bajaj No Cost EMI offer is applicable. To find eligible products, just look out for the banner announcing the Bajaj Finserv offer availability on the product page.

Hope this helps.

TAGGING>>payment method>>solved

12) (bnpl emi)

Hi Jacob,

Thanks for writing in.

We understand your concern that you want to know whether Flipkart pay later bill can be converted into EMI.

We are sorry to let you know that this option is not available at the moment and the bill can be paid using Debit Card/ Credit Card/ Net Banking.

Hope this helps.

13)Hi,

Thanks for writing in.

We understand your concern about status for your order OD112727191780150000.

We are sorry to let you know that your order 'Wishcare Pure Hexane Free Neem Oil (ColdPressed & Undiluted)' has been delayed due to an unexpected issue faced by the seller. The seller is working with the courier service provider to resolve this and we will get back to you with an update by July 09, 2018.   

While, we understand that you would like to change the shipping pincode for your order, we're sorry to let you know that the seller will not be able to fulfill your request as it has already been shipped. 

If you may not be able, you could ask a friend or a family member to collect the package on your behalf from the current address. If that is not possible, then you could cancel and place a fresh order to be delivered at a different address.

As per our records, the seller has received your payment of Rs.1918/- for your order 'Calvin Klein IN2U for Him Eau de Toilette - 150 ml'. Your order has been shipped and will reach you by July 12, 2018.

However, the delay in delivery for your product 'Bio-Oil Specialist Skincare'. Please be assured that we're looking into this and will get back to you with an update by July 12, 2018.   

We would like to thank you for your understanding.


14) (amount deduct from phonepe but order confirmation pending)


Hi,

Thanks for writing in.

We understand your concern about the 'The Body Shop British Rose Shower Gel' for order 'OD112782231284085000' and sorry for the trouble you had to go through.

We would like to let you know that the seller has received Rs. 267/- and the order has been confirmed by the seller and and it will reach you by July 15, 2018.

You can expect more updates once it is shipped. You can check your order status here: http://fkrt.it/bqWLi~NN You can also track the step-by-step journey of your shipped orders easily through SMS notifications between 9 am and 9 pm with a maximum of 2 messages per day. Opt for the 'Subscribe' option on the order details page to get these updates. You can also choose to opt out later if you like.

We would like to thank you for your continued trust and support.


15) (want to know exchange offer or flash sale)







Hi Nandkumar,

Thanks for writing in.

We're sorry to let you know that the 'Asus ZenFone 5Z (Meteor Silver, 256 GB) (8 GB RAM)' you're looking for isn't in stock with sellers on our portal at the moment. Please use the 'Notify Me' option on the product page to know once it's back in stock.   Also, we'd like to let to you know that offers and discounts offered by sellers for products vary from time to time and are valid only for a certain period. We suggest that you place an order immediately to avail any offer you like as sellers may run out of stock for products.  Once you’ve decided which phone to buy, provide details of your old phone in the Exchange Offer form. Offer valid on select devices only. Before you hit ‘Buy Now’, check with your pincode if the Exchange Offer is available in your location. Exchange is possible in eligible pincodes only. To verify if your old phone qualifies for the Offer, check the list of eligible devices in the Exchange Offer form. Please note that only working phones with no physical damage will be eligible for exchange. We also recommend you run the phone functionality test available in the Flipkart App.   Products with the following issues will not be picked up:   1. Power Issue - Not switching on  2. Dead pixels, spots, lines or static on any part of the screen/display 3. Crack on the screen, light emitting from the side of the screen  4. Crack on the panel, dents in the body, swollen handset and buttons missing  5. Charging port damaged For exciting deals and offers, please check 'Deals of the Day' and 'Offers Zone' on our app or website.  Hope this helps.

Regards,


16) (product name with list tamplate)


Hi,

Thanks for writing in.

We understand your concern about status for your order 'OD112787869320935000'.

We would like to let you know that the seller has received Rs. 6175/- and the order has been confirmed by the seller.

Here's the details of the products:-  

'Peter England Men's Solid Formal Spread Shirt' , 'Alan Jones Solid Men Hooded Brown T-Shirt' ,'Peter England Printed Men's Polo Neck Pink T-Shirt', has been shipped and it will be reach you by July 10, 2018.  

'Levi's Solid Men's Polo Neck Red T-Shirt' has been shipped and it will be reach you by July 12, 2018.  

'John Players Men's Solid Formal Shirt', 'John Players Men's Solid Formal Spread Shirt' ,'John Players Men's Checkered Formal Spread Shirt' ,'John Players Slim Fit Men's Blue Trousers' has been approved and it will be you reach you by July 13, 2018. 

'Metronaut Slim Men's Black Jeans  has been approved and it will be you reach you by July 15, 2018.    

'Peter England Slim Fit Men Grey Trousers' has been approved and it will be you reach you by July 16, 2018.    

You can also check your order status here: http://fkrt.it/bqWLi~NN

 Hope this helps!

17) (buy time)

Hi Shirsendu,

Thanks for writing in.

We understand your concern about uninstallation  for your product 'CloudWalker 127cm (50 inch) Full HD LED Smart TV'.  

We're sorry for the trouble you had to go.

Please be assured that we're looking into this and will get back to you with an update by July 14, 2018.

Hope this helps.


18) (COD AVAILABILITY)


Hi Prabhash,

Thanks for writing in.

We’re sorry to know that you’re not able to place a COD order.

We’d like to let you know that the COD service availability has been disabled on your account by the sellers due to unusual trends in your purchase history such as high number of returns/ cancellations have been observed on your account. However, you can always choose a prepaid mode of payment like Debit Card/Credit Card, Net Banking, Flipkart Money or Gift Card to place your order for now. In case, you need any further assistance, please feel free to contact us and we'll be happy to help you.

Hope you'll understand.



19) (48 HOURS SOFT COPY)

Hi,

Thanks for writing in.

We understand your concern that you want the invoice of your order ''.

We are sorry to let you know that due to some technical error we are unable to fetch the invoice copy.

We have escalated the issue to our concerned team and they will look into this and get back to you with an update within 48 hours.

Hope you understand.

Tagging :- Soft copy>>> WFIU 24 hours

20) (cancel return and take 48 hours)

Hi,

Thanks for writing in.

We understand your concern that you want to update your pickup address for your product 'Asian Asian men's casual shoes with sports shoes combo pack of 4 Casuals For Men (Multicolor)'.

We're sorry to let you know that we're unable to change your pickup address.

We'd like to let you know that your return request has been cancelled as requested by you and this cancellation process will take 48 hours to get the status updated as cancelled.   

Once the status gets updated, a new return will be created.

If you would like, you can create a new return by yourself or get back to us for creating a return.

Hope this helps! 


21 (cx asking for color change )

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.
Hi, Thanks for writing in. We understand your concern that you want to change color for your product 'Anmi Women's Printed Flared Kurta'. We're sorry to let you know that the seller will not be able to provide the different color for your request.  In replacement, you will get the same product, if you like you can request for cancellation. However, you can raise a  request for refund. Also, we'd like to let you know  that the seller has arranged a replacement for the product and it'll reach you by July 12, 2018. The item originally delivered to you will be picked up at the same time.  Please keep the item along with the original product box, accessories and tags ready as the Wishmaster from Ekart Logistics will not be able to complete the pickup in case any item is missing. We would like to thank you for your continued trust and support.

Regards,


22) (cx not received product but delivered or COD mode)


Hi Vinay,

Thanks for writing in.

We are sorry to know that you haven't received your order OD112764374359736000. 

As per our records, we see that the order status has been updated as 'Delivered' on July 08, 2018 and has been received.   

We'd like to let you know that you could ask a friend or a family member collect the package on your behalf. 

If you like, you can place a new order, provided the stock is available with the sellers.

Hope this helps.


23) (unable to place COD order)
Hi,

Thanks for writing in.

We're sorry to know that you're unable to place an order with COD mode of payment.

We'd like to let you know that COD service availability in any area depends on various factors such as the seller's location, delivery address and also the type and price of the product.

At this moment, none of our sellers are offering the Cash on Delivery facility at your pincode. In the future, they may resume the service in your area.

However, you can always choose a prepaid mode of payment like Debit Card/Credit Card, Net Banking, Flipkart Money or Gift Card to place your order for now.

In case, you need any further assistance, please feel free to contact us and we'll be happy to help you.

Hope you'll understand.

TAGGING>>UNABLE TO PLACE COD ORDER>>SOLVED

24) (attempts exhausted)


Hi Asma,

Thanks for writing in.

We understand that you'd like to know the status of your order 'OD112678038512007000' for 'DoDo 3 in 1 Professional Hair Curler'.

We are sorry to let you know that your order has been cancelled as the seller’s partnered courier service provider could not find anyone at the delivery address to collect the package despite several attempts.

If you’d still like to buy the product, you can place a new order for it anytime by clicking the below given link:-. 

https://www.flipkart.com/dodo-3-1-professional-hair-curler/p/itmef3fhmjjvzqzu?pid=HCREF3FH6PZKTFWX

Please make sure that either you, a friend, or a family member is available at the address to collect the package when it is out for delivery.

Hope you will understand.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.

TAGGING>>not aware>>solved


25) (cancellation comfirmation)

Hi,

Thanks for writing in.

We understand your concern about cancellation for your product 'Sams Teach Yourself - Android Application Development in 24 Hours 3rd Edition '. 

As requested, the seller has cancelled your order OD112792530753572000 and you would have received a confirmation for it. 

If you want you can place a fresh order for the item on the basis of its availability with the sellers.

Check http://fkrt.it/sDargyNN to know more about cancellations and refunds on Flipkart.

Hope this helps.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.

TAGGING>>RECONFIRN AFTER CANCELLATION>>SOLVED


26) (update contact number confirmation)


Hi,

Thanks for writing in,

We understand your concern that you want update your contact number for your product 'Sonata 87018YL02C Watch - For Women'.

As our records, we see that the seller has updated your contact number. 

We'd like to let you know that your has been approved by the seller and it will be reach you by July 16, 2018.

Hope this helps. 

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.

TAGGING>>CONTACT NUMBER CHANGE>>SOLVED


27) (cx want POD instead of COD)


Hi,

Thanks for writing in. 

We understand that you'd like to pay for your order OD112808810432753000 using your card instead of COD mode. 

We're sorry to let you know that we're unable to change your payment mode while your order is in shipped state.    

Also, we'd like to let you know that this option is not available at the time of delivery.

However, the option to convert a cash on delivery order to a prepaid one may be available based on the seller’s partnered courier service provider. 

In case this option is available for your order, a payment link will be shared with you through an SMS by the seller and you can use your credit or debit card to pay for your order.

You can check your order status here: http://fkrt.it/bqWLi~NN

Hope this helps.   Hope we've been able to resolve your concern.

A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.

TAGGING>>PAYMENT METHOD>>SOLVED

28) (courier return)


Hi Sayantani,  Thanks for writing in. We understand your concern about the warranty card for your product 'Redmi Note 5 (Rose Gold, 64 GB)'. We’re sorry to let you know that your order could not be fulfilled by the seller due to an unforeseen technical error and had to be cancelled because of this. In future, we'd like to let you know that the invoice is used to avail the warranty from authorized service center as a warranty card period.  If you’d still like to buy the product, you can go ahead and place a new order for it.   Hope you understand. Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.


29) (GST claim)
Hi Shyam, Thanks for writing in. We're happy to know that you would like to shop with us. We’re sorry to let you know that we currently do not support business to business (B2B) tax credit benefits on Flipkart with GSTIN. However, we assure you that we’ve taken your feedback and are working to enable this feature as soon as possible so that our customers like you can benefit from it.   While we do not yet have an exact timeframe as to when you can use this, we wish to let you know that we’re taking it up as a priority. Please visit our website, app, or mobile site frequently for updates.  Hope this helps.  Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.
TAGGING>>NEED ADDITIONAL INFORMATION>>SOLVED

IN1807162032589338680 

 IN1807162111314615937 



30) (SBI CARD)


Hi, Thanks for writing in. We understand your concern that you want to know about the offer '10% Instant Discount on SBI Credit Card'. Here's the terms and conditions  to avail this offer :-   * 16th July-2018 (16:00 hrs) to 19th July-2018 (23:59 hrs).    * Net cart value, i.e. total cart value of eligible products, should be equal to or more than INR 4,999 * Maximum discount per card is INR 1,750 * There is no limit on number of transactions. However, you can avail upto a maximum discount of INR 1750 per card    * Offer is applicable across all categories. However, the offer will not apply on purchase of select products. Please check if the offer is listed on the product page, before making the purchase. * For complete list of exclusions, please refer to the detailed Terms and Conditions.  The offer is also applicable on EMI transactions using SBI Credit cards. However, we'd like to let you know that the offers and discounts offered by sellers for products vary from time to time and are valid only for a certain period.  We suggest that you place an order immediately to avail any offer you like as sellers may run out of stock for products. For exciting deals and offers, please check 'Deals of the Day' and 'Offers Zone' on our app or website.  Happy shopping. Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.

TAGGING>>OFFERS and promotion>> solved

31) (pre sales query .. specific time delivery)

Hi,   Thanks for writing in. We understand your concern that you'd like your order delivered at a specific time or date.  We are sorry to let you know that delivery options at preferred slots are not available with the courier service provider at the moment.    If you may not be available at the time of delivery, you could have a friend or a family member collect the package on your behalf. Hope this helps.


TAGGING>>SHIPPING CHARGES AND PROMISE RELATED>>SOLVED