Notes

OPENING
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Hi !
How are you doing today?
How may I help you today?
Please allow me a moment, while I check this for you.
Please allow me a moment to pull up your account details

CLOSING  
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You're most welcome.
It was my pleasure assisting you. Message us if you need anything further.
Is there anything else I can do for you today?
Thanks for being one of our Prime customers.
It was nice chatting with you! Have a good day! Bye!
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TRANSFER NOTES
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Let me connect you with our concern team to quickly resolve this for you. It will take a moment.
This will take a few seconds only, please stay connected.

(TIER-2)
Thank you for coordinating so far.
I am transferring this conversation to our specialized Technical support team to help you further. This will take a few
seconds only.
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TROUBLESHOOT
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In this case as a part of troubleshooting, I would request you to perform a hard restart by pressing the power button for 40 seconds.
Please let me know once done.
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CANCELLATION AND REFUND
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I have successfully canceled the subscription and refund will reflect in your account in next 3-5 business days.
I have successfully canceled the order and refund will reflect in your account in next 3-5 business days.
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KINDLE AUTO-CHARGE
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I would like to inform you that this service gets activated automatically when you used to click on read for free option on any e-book.

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iOS Issue :
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Let me inform you that due to Apple's restrictions, shopping digital contents from both Amazon or Kindle app is not an option through iPhone. As these are third party applications.

No worries. I'll be happy to walk you through on how you can order Kindle books. Okay?
You just need to use your device's Safari browser instead of amazon/kindle app.

Please follow the steps below :
1.Using an iOS device open Safari and log in to your Amazon account.
2. From there search the title of of the book and definitely, you'll get an option to buy it via a 1-click. Buying it via 1- click will let you download the entire book.

Would you mind trying this, while I am connected to help you in need?
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RELATED CUSTOMER
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Kristen, I've checked and found that the above charges has been charged from another Amazon account followed by the domain of the email Id "@hotmail.com".

In order to access the account, I need to verify some information. Can you please confirm the complete name, e-mail addressand billing address for the Amazon account?
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kindle App sign up
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https://www.amazon.com/kindle-dbs/hz/sign-up?_encoding=UTF8&*entries*=0&*Version*=1
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E-book sent
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I would request you to check it in the cloud and download it from there.
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SUBSCRIPTION DETAILS :
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Kindle Unlimited is a subscription that allows you unlimited monthly access to over one million books, audiobooks, and magazine titles. You can read books on any Fire tablet, Kindle e-reader, and Kindle reading app registered to your Amazon account. You can read magazines on your Fire tablet, Kindle for Android, or Kindle for iPhone, iPad, and iPod touch. You can keep up to 10 titles at a time and there are never any due dates.
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Amazon FreeTime Unlimited is an optional subscription service available for supported Fire tablets. When you sign up for FreeTime Unlimited, subscribed profiles receive thousands of hand-picked age-appropriate books, games, educational apps, movies and TV shows for profiles within FreeTime.
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Amazon Prime is a membership program that offers many benefits, including FREE Two-Day shipping on millions of items, access to movies and TV shows, ad-free music, unlimited photo storage, and Kindle books. Membership is available for $99 annually or for $12.99 a month.

You can view a complete list of benefits here:
http://www.amazon.com/gp/help/customer/display.html?node Id=200444160

Link for Freetime monthly susbcription
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https://www.amaz on.co m/gp/p roduct/B01I4 99BNA
Please remove the spaces visible in the link.
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OU DAK
Issue: Customer wish to cancel the mentioned e-books with refund.
Action taken: Canceled with refund
Promise made: Refund will be credited within 3-5 business days.



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