Notes

I was trying to access, but that the billing address is not matching the one in my system.
Can we please double check the billing address?
I’m sorry for the time this is taking, but it’s to make sure we take good care of our customer’s information.
I am sorry for the delay on my part. I am pulling up your account details. Please allow me another
minute; I’ll be back with you right away.

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I really want to help you with this. I just want to make sure that you still with me, before the system
decides to terminate the chat due the inactivity, are you still with me, $contacts.name.first?
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If you can help me to complete this survey I’ll really appreciate it. This will be helpful for me to
improve my service. Have a wonderful day.
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LOST IN TRANSIT
Thank you for your time. I really appreciate it. I apologize for the inconvenience with your order. I
have tracked it $contacts.name.first, I don't see any movement on the package missing.
Sometimes this means that the package has been lost, but other times it means that the package is
still on its way but simply hasn't been scanned at its last location.
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LATE TO ARRIVE
I apologize for the inconvenience with your order. I have tracked it $contacts.name.first and, your
order is still in transit. I regret that it did not arrive on the date you were originally informed.
It is due to volume, we're experiencing temporary delays in shipping some packages. Could you
please allow us 24 hours more for orders to arrive?
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INTERCEPAS
Thank you very much for your patience today $contacts.name.first, I was checking your order and it
didn’t pass some of our security checks during processing. These checks are in place for your
protection to prevent unauthorized use of your credit or debit card.
I have opened a case to review your account to determine if we have canceled your order in error
due to these security checks. Please place your order again after 30 minutes have passed, use the
same device/computer, same credit card and the order verification can take up to 24 hours or less.
Let me explain you, your new order needs to be the same that the last one.
The same items, quantity, browser and, payment method. And you will not have any issues again.
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FINCANCE HOLD
I verified the order information and found that it has been placed in a finance hold.
A finance hold is when Walmart reviews your payment information as an additional
verification measure in order to ensure your financial safety and protect you from
unauthorized charges.
In this case, please allow up to 24 hours or less for our finance team to complete the
verification process so you should receive your purchase without any problem.
I apologize for the inconvenience but, this is to avoid unauthorized charges in your account.
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SAVINGS CATCHER
I want to provide you the best customer service as possible, for your own security, as a chat agent I
don’t have access to your savings catcher information; this is because we want to protect your
financial information.
In order to fix this situation, I kindly recommend you to call to our specific team at 866-224-1663 our
Savings Catcher team will be more than happy to assist you with this matter.
Also, if you prefer, you can contact to our Savings Catcher team via email. You can write us an email
and send it to [email protected] our team will be ready to provide you the information you
need to know about this.
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MARKETPLACE
I’m really sorry for the situation you experienced with your order. This is not the kind of experience we
would like you to have, $contacts.name.first. I’ve been trying to resolve it with our system. However this
item came from one of our marketplace partner that it's “sga” and, we have limited access to this
order due to security purposes.
In order for you to receive your refund or replacement as soon as possible, I need to escalate your case to our higher department. Let me inform you that this will be the fastest way to resolve your issue, because they will contact you with the resolution in the next 1 business day.
Thank you very much for waiting $contacts.name.first, your case was escalated successfully. You can
expect to receive an email or phone call in 1 business day. On behalf of Walmart.com please
accept my sincerest apologies. It is clear that measures need to be taken to improve the quality of
service of this shopping online experience.