Notes

Rest assured that this is being taken with great importance as this is something we ultimately avoid our customer to experience.​

In this case I need to arrange call with our special team to assist you better , can you please share your contact number ?


l******OPENING********
Hello, my name is Akhilesh. I'll be glad to help you today.


Welcome to Amazon Customer Support. I hope you are doing great today. My name is Akhilesh. I'll be glad to help you.


Thank you for being a Prime member.

How may I help you today?

I'm really sorry to hear that . Please do not worry,I'll surely do my best to help you today.

I'm sorry to hear you didn't receive your package, even though tracking says it's been delivered.

Could you please elaborate your concern so that I can help you precisely.

May I know the item name please ?

May I know how would you like to proceed me ?

Can you please share the last 4 digit of the card which get charged ?

Can you help me with the order number please?

Thank you for sharing order number.Please allow me a moment while I check this.

Is this the item you are referring to ?

Are you referring to these items ?

Thank you for confirming . Please allow me a moment while I check what best I can do for you .

Thank you for confirming.Please allow me a moment while I check this.

Thank you . Let me check it for you .

Thank you for waiting .

Marry Christmas and you have a great holiday .

You are welcome . Is there anything else I can assist you with today?

Perfect! Have a big smile on your face for today and have a great day!

Hope we are still connected.

As Inconvenience caused to you due to this delay I am issuing you the compensation of $ . Is that fine for you ?


For the inconvenience caused to you I am issuing $5.00 credit in your gift card account .
It seems that your Item has been lost In transit .

Please allow me a moment while I issuing a refund for you .

Just allow me few more moments I am issuing the refund of this item , I am sorry to say this as I already take much valuable time of your's on this chat .

Thank you for your understanding and patience.

Thank you for waiting .

As I can see your order is in transit . I request you to please wait

I request you to please wait for one more day . If you still did not receive this order by this time frame . Please get back to us . We will help you with the full refund or replacement of this order .

I hope I was able to help you .

I can see you have paid extra amount for expedited shipping I can issue a refund for that amount.

I am really sorry about the previous experience you had with Amazon.com.

I understand , it was not a good experience however I will assure you will always offer you best customer service. I am going to issue a refund for shipping charges you paid along with credit as an apology token

I would still like to get a chance to serve you better.

I hope you would give us a chance.


******RESOLUTION********
In such a case,I can issue prepaid return label and you can return it for a full refund right now.

As I can see this item is showing delivered even though you did not received it . This is not fine . It seems like your item has been lost in transit or carrier deliver it to somewhere else . It should not be happen with your order as you are our valuable customer. I am really sorry on behalf of our carrier partner for this incidence.

As I've checked the tracking details and it seems that there is some delay from the carrier side.I know you would like to get this item on time,I'm really sorry for this delay occurred with your order.
As we are from chat support so I'm unable to contact the carrier for delivery so I can provide you the contact number and you can contact them so they will help you to get the package and also for this delay I'm issuing the $10 gift card.

Some times when our carrier's drivers are very near to your location and they are pretty sure to deliver the order by end of the day, They mark the order as delivered in advance to update us. But very rarely when they fail to do so they deliver the order by next day.


I have checked and see that the package was lost by the carrier.
In this case, I would like to go ahead and issue a full refund for the order right away.
We do not have the option to send a replacement of this as the item is not available in stock.

, I understand and If I will be at your place, I feel same. However I have added a note in your account. so this will not happens again with you.

Please be assured and leave it on me. I will take care for your order and shipping charges.


I'm sorry to hear you didn't receive your package, even though tracking says it's been delivered. Sometimes a carrier will accidentally scan a package as "Delivered" when it's actually still on its way. When this happens, we expect the carrier to deliver the package within one business day. You will get the order with next 24 hours and as a compensation for this delay I will refund $10.Will this be fine?

In this case I can help you with issuing you the full refund for the orders considering the packages as lost in transit and if you still want the items you are most welcome to place a new order again with fastest shipping method available and when the new order will ship out, I will also issue you the refund of shipping charges after the new order will be shipped out.

I will issue a prepaid returning label to return the item for full refund.

I can issue you refund in gift card or original payment . Which method would you prefer?

Refund Total: $
Funds will be credited to the original form(s) of payment and may take 3-5 business days to process.

Refund Total: $
Funds will be credited to the Amazon GC balance and are generally available within 1 to 2 hours.

I understand refund can't cover the urgency for item, but please accept refund as goodwill of gesture .

I wish I could send you a replacement. But it is not an option because while we shipped the item/ order, inventory was provided to us by seller. Hence I am not able to create a replacement. I will issue a full refund right now. You are welcome to place a new order with the fastest shipping method. And I also refund the shipping cost once the new order will ship out .Will this be fine ?

Would you like to re-order now or wait for the funds first ?

Please let us know the new order number once you re-ordered so we can expedite it to one day shipping at no additional cost. Please make sure item should be fulfilled by Amazon for removing the shipping cost.

I can see that the item is being sold by the merchant " Premium Vials" . I'm unable to create the replacement for this. But I can issue the returning label for the refund and if you still need the item then you need to place the order again with the fastest shipping.I will also refund the shipping charges.Will this be fine?

I've placed a replacement order for you at no charge. Here are the details of the replacement order:
You can see the replacement order number in your order history .

In such a case,I can issue a full refund right now and you can place a new order with fastest shipping .Also I will refund the shipping charges once the item ships out.Will this be fine?

Since you haven't received the package yet, I'll consider the package as lost.
In this case, I'll right away help you with the refund or a replacement for this item. What would you​ prefer?

You are welcome . Please allow me a moment while I do the refund .


In such a case,I can issue return label and you can return it for a full refund right now and you can place a new order with fastest shipping .Also I will refund the shipping charges once the item ships out.Will this be fine?


In this case the best I can do for you , I can send a free replacement with fastest shipping or issue a full refund.What would you like.Replacement or refund?

As I can see this order is placed from a third party seller " " .And third party seller ship from their own fulfillment centers and carriers. we do not have any hold on their deliveries.In this case I need to contact the seller and tell him this concern.The seller will get back to you in next 24-48 hours.

A member of our Pricing team will help explain our price match policies, and assist you accordingly. Please hold while I transfer you

Please click on above link to print the return label. You will also get an email for the same label.


Two day shipping does not means that the item will be delivered in two days it rather means that the order will take two days in transit. That is why it is called two day shipping and not two day delivery. The delivery date is calculated based on a few different things, including the location of the inventory of item, the delivery address, and how quickly we can put your order together and get it to carrier. In my experience, the dates we provide are very accurate. Our delivery estimates are based on item availability and selected delivery speed. The most up-to-date delivery estimate will display during checkout. If an item isn't readily available, shipping selections may reduce shipping transit time , but won't impact how long it takes us to obtain the item or prepare it for shipment. You'll see an estimated shipping or delivery date for each shipment on the order summary, just before you place your order.

We expect this order to be deliver by tomorrow . However if it will not arrive by tomorrow , please get back to us . We will help you with the best resolution .


*******FOLLOW UP************


You can go ahead and place the order and give me the order number.I will create a personal followup and will refund shipping charges as soon as the item ships out.And also send you a confirmation email so that you need not to contact us again.Will this be fine?

I have created a personal followup and will refund shipping charges as soon as the item ships out.And also send you a confirmation email so that you need not to contact us again.

In this case ,I will send you an email with some details asked.Please send those details and our student prime team will check them .After that they will change your normal prime to student prime and also issue you the refund of difference .You will get a rely from student prime team in 24-48 hours once you send the details.

*********************************International contact ***************

As I can check ,Your order is placed with amazon.in which is amazonś site for Indian customers.Right now you are on amazon.com customer service,Which is amazonś site for USA customers as our international websites operate independently .You need to contact


You can contact the Amazon Logistics carrier by calling call 1-877-252-2701 from 3 a.m. to 12 midnight /(1-888-280-4331) .

U.S. Postal Service contact number: 1-800-222-1811.

I can see this is a 3rd party seller item and in this case I need to contact seller on behalf of you and asking them to redeliver your package as you never received it .

If seller will not reply you for return and refund with in next 48 hours, please get back to us and we will file A to Z guaranteed claim and issue you the full refund on behalf of seller

I can see your order tracking is still saying as in transit even though expected delivery date has been passed . It seems it get stuck some where in transit .


In this case I request you to please end out chat here and place the order and once you placed new order , please contact us and our next agent will be able to read our chat and he/she will help you with free expedited shipping .


In this case , I will refund you right away and you may go ahead and place a new order with expedited shipping and share the order number with me and I will refund you shipping cost once package will ships out . Will that be fine ?

Yes , as we are not allowed to place new order on behalf of customer due to safety of account and personal information .


I would like to inform you, we do not charge your card until item get ships out . But yes we sent the charge to your bank for authorization when item entered into shipping soon stage .
When item get ships out , then your bank approve that authorization charge for Amazon , or if in between order get cancelled your bank will issue that authorization charge reverse to your card with in next 3 to 5 business days.

When you place an order, we contact to your bank for a purchase authorization to verify your card/ checking account but we don't actually charge you until the order ships . I see seller has cancel your order and your bank has declined to attempt to charge your card on Tuesday, February 20, 2018, so your money will be reimbursed with in next 3 to 5 business days .

As we are not allowed to send email during chat ,In this case I will send you an email right after this chat will END and you will find a link in email please click on that link and login with the correct email and password of the account which you would like to close and follow the steps to close your account .

I'm sorry to hear about the problem with your product. In this case, there's no need to return the item for us to issue a refund. You're welcome to keep, donate or dispose of it--whichever option is most appropriate and convenient for you.And I am issuing you full refund in your payment method .Will that be fine ?

I see you have contacted us regarding this multiple times and we have already forwarded this to the concern team so if eligible the credit will be added to the account however we do not have an option to add the credit from our end. This is the best answer we can offer.

Let me connect you to a member of our specific team. It will only take a moment.

It was a pleasure assisting you today! We look forward to seeing you again soon. You can click the *End Chat* button on the top right corner of this window.

I would love to issue promotional credit for you. However, I don't have the option to do that as you haven't placed a single order with us till date.


I am really sorry to hear that you received damage item .I can see this is a 3rd party seller item and for these items seller never bear the shipping cost even if you receive damage items . In this case , you may return the item at your own cost and scan the return receipt and send us at [email protected] and we will reimburse the shipping cost on behalf of seller .