Notes

How may I help you with

I am very sorry for that.

Do not worry. I will surely help you with this.

Do you mind holding on for a minute while I look up the solution?

Thank you for waiting. I appreciate your patience.

It's my pleasure!
Could I help you with anything more today?

You're welcome.
Thank you for using our Message Us service.
Take care. Goodbye!

You are most welcome.

I hope this resolves your concern?

Does this resolve your concern and could I help you with anything more today?

I have successfully arranged the return for a full refund.

I have sent you an email regarding the returns label as well.

I have successfully arranged a fresh replacement of this item.

I have also selected the one day delivery.

So, you can get this item at the earliest.

Would you like to receive the refund in your payment card or your Amazon gift card?

I have successfully arranged the refund back into your payment card.

You will receive the amount within the maximum of 5 to 7 business days.

Once issued, you will receive the amount within the maximum of 5 to 7 business days.

As an apology, I am extending your prime subscription by one month.

I would really appreciate if you could accept this from my side.

You can use this amount on your next order sold and fulfilled by Amazon.

This amount will be automatically deducted at the time of the checkout.

I have checked that this item is marked as delivered however, I also understand that you have not received this item yet.

So, I will not ask you to wait anymore now.

In this case, I can arrange a replacement or a refund of this item right away.

May I know which is more convenient for you?

Sometimes, it happens when the carrier mistakenly updates the status of the parcel as delivered when they are on their way for delivery.

Usually, when this happens the parcel gets delivered within 2 to 3 days.

If you still do not get the item until then, get back to us and we will arrange a replacement or a refund if a replacement is not available.

I can see that this item is sold and fulfilled by a third party seller.

I can see that the seller has not responded to your messages.

I have checked that the estimated delivery date has also been passed.

In this case, I can file a claim against the seller for a full refund on your behalf.

In this case, I need to arrange a call back for you from our specialist team.

Could you please help me with your phone number so, I can arrange it right away?

I am transferring this chat now.
A member of our team will join you in a minute.

Can I help you with anything more today? (could be asked in place of “Is there anything else…?”)
You’re welcome. Thank you for using our Message Us service. Goodbye for now, cheers!
Thank you for using our Message Us service, and we hope to hear from you again! Goodbye!
Thank you for using our Message Us service. I am now closing this chat. If you have any more questions, please don’t hesitate to contact us again. Have a great day, take care!
Thanks for stopping by, it was pleasure interacting with you! Goodbye.
We appreciate your patience and understanding and hope to hear from you soon!