Notes
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8:15- 1 HOUR
12-2nd break
3-last break
5-go home
QF Disclosure: I'll do what I can to fix this, If I'm unable to fix it I will be able to offer you additional service options.
“Please close any sensitive windows that may contain private information. Once we are in session, prompts will appear that will ask for certain permissions. Your granting of permission will allow me to access specific functions within your computer. A scan will run automatically to help us diagnose the issue. If at any time you wish to end the session and disconnect my access to your computer, you may click the "end session" button (X) - this will stop our remote support but we will still be connected via telephone. You can reference our privacy policy on www.bestbuy.com/privacy for more information regarding your personal information”
“I'll be sending this online session to the next available Online Support Agent that will complete the repair. Please leave this chat window open until the next available Agent connects and completes your service. The wait time is..., however you don’t need to stay at the computer. The agent will leave you a message if they are unable to complete the task or require additional information. If an appointment is needed to complete the repair, you will be informed. Feel free to check back periodically to see if the issue has been resolved or if more information is needed. Please make sure your device is plugged in. Once I put you in line for the next available agent our call will end, do you have any questions before I do that?”
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