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my name is -*-*-*-*-*-*-*-*-*
Im calling from the verification office on medicare and the reason for the call is to verify your data and so you can continue having yours benefits in the next year the call is being recorded and monitored for quality and safety of our patients
(we need to verify the information so the patient can continue to having the benefits and the same medical records during the year 2018)
I have here that lives in - * - * - * - * - * - * - * - * - * - * - ** -
well and your date of birth is - * - * - * - * - * - * - * - * - * - *
perfect thank you haora in the medical record I have here that your height is 5.5
Is that correct
thank you now the weight here I have that is 165
thanks now a question to put it here in your notes you still have the medicare card
perfect could go for it because we have to verify 2 information on it
well the first thing is the name I have here that there is no middle letter is that right
[well the first thing is the name I have here that there is a middle letter is that right]
thanks now I have here that you belong to the group of patients A to verify that you could give me the claim number well below your name
(The reason why we request it is for the patient's safety if another person takes the phone and say yes to all the information we would be giving him his patient number and as you see for a lot of the patients is the social so for security of the patient, the patient has to give it)
thanks now we have to wait 2 minutes in which the information is uploaded to system
while we wait to put it in the notes as it was felt in the last 2 weeks some pain to put it here in the notes and report it to the medical department
well thank you I put it here
perfect now what boy to transfer to the validation department and they will verify the information with you and it would be all in agreement just do not hang up i transfer you right now
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