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May I Please Speak With Mr/Mrs _____________
Hi My Name Is --------- And I'm Calling On Behalf Of Medicare
The Reason For My Call Is Because We Are Doing The Database Update For Next Years Benefits
How Are You Doing Today?
Now This Is Actually A Really Quick Process
I Have Your Name Registered On File As _________ Is That Correct?
Thats With No Middle Initial Right?
I Have Your Date Of Birth To Be ___________ Is That Correct?
I Also Have Your Address To Be ____________ Is That Correct?
Is That A House Or Apartment?
Would You Happen To Have Your Medicare Card At Hand?
Under Your Name Comes A Number Which Consists Of Nine Digits And One Letter At The End
That Would Be Your Social Insurance Number Which Is Where The Government Provides You Your Benefits
Can You Please Verify That Number For Me?
I Just Have To Pass You Over To My Verification Department To Finalize
I See Here You Have A Benefit Active That Was Provided About 3 Months Ago
Do You Suffer Any Joint Or Muscle Discomfort?
-YES
Okey We Could Send You A Support To Help Your Relax Your Muscles And Reduce The Pain
Where Do You Experience Pain?
My Co-Worker Will Provide You More Information About That Benefit
-NO
Okey No Problem Then Please Hold While I Redirect You With My Verifier
Purpose: The Purpose Of The Call Is So You Can Start Having Coverage As Of January The First.
Consequences: If This Form Is Not Turned In By This Friday You Could Start Receiving Coverage Until February
Its My Social Security Number....
As I Mentioned Before That Would Be Your Social Insurance Number Which Is Where The Government Provides You Your Benefits.
Why Do I Need To Provide My Medicare Claim Number?
This Is So You Can Maintain Your Current Benefits Active As Of January 1st And Will Provide You New Benefits
Medicare Doesn't Call.
The Reason For Today's Call Is Because About One Month Ago We Had Sent A Letter With A Form He Had To Fill In And Return
We Never Received That Form That's Why We Are Calling Today
Send The Letter Again.
We Cannot Resend The Letter Because By The Time We Send That Letter And You Fill It Out And Return It The Due Date Would Be Over.
What Was The Form?
The Form Contained Exactly The Same Questions We Are Going Through Over The Phone Right Now.
*****6193822086 Register Patient Interested Judith*****
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