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Service Number: 9000132216
Customer Reference Number: 786716
Telstra Case Reference Number: 166458377
Date / Time logged: 15/12/2017 18:06:10
Target Response Date / Time: 18/12/2017 16:00:00
Appointment Date / Time:
Target Restoration Date / Time: 19/12/2017 19:00:00
NBN INC000006803300 relating to No data connection has been rejected by the NBN, with NBN observations of a currently in sync and learned mac 18:90:D8:82:B4:66 modem.
This modem is not connected to the service address. We have contacted the EU, and confirm the only modem connected Telephone Outlet is a Sagemcom F@st 4315, MAC B8:EE:0E:A2:94:A3. The connected modem is showing NO SYNC.
This service has recently had line restoration work by the NBN reparing the main pair at the joint, and the service is suspected to be jumpered incorrectly.
The Network Boundary Point for this Location is the Telecommunications Outlet (TO).
Please send a technician to investigate and restore the service and attend onsite and check line jumpering and repair service as required.
Service Details:
CSN = 9000132216
AVC = AVC000046006655
CSA = CSA200000010662 - Nowra-Bomaderry 2 CSA
CVC = CVC000000497806
IP = 144.138.120.45
Speed Profile = 25/5 Mbps
Modem MAC = B8:EE:0E:A2:94:A3
Contact Name = Steven
Contact Number = 0413542933
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