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Note Submitted: Mark Immler
Note ****************BEGIN AGENT COMMUNIQUE****************
{GEEK SQUAD - 24 HOUR COMPUTER SUPPORT TASK FORCE}
Reference ID: ZXAPDQVE
FMS Order # 19516453
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Contact Information
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Agent Mark Immler
Badge #40089
Phone: 7136348800
Email: [email protected]
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Warranty Information
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Is this work warrantied? Yes
Warranty expiration date: 2013-07-31
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Mission Details
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Set up 2 TV's. I used the labor for the TV mount as the whole room setup for the additional TV. Downstairs living room was connecting a Cable box and a DVD HTIB. Upstair was connecting a cable box and a DVD HTIB to the TV.
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Debriefing
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Client requested to have a consultation for the house. Client wanted to have a Theatre room done along with changing the set-up for the other two rooms.
*****************END AGENT COMMUNIQUE*****************
Please Store In A Safe Environment For Future Reference
CASE CLOSED
Date Submitted: 07/01/2013 08:19 AM
Note Submitted: Mark Immler
Did you contact the Client Spoke with Client
What appointment window did you confirm with the Client 8-12
Will someone over the age of 18 be at the home during time of service Yes
Has the Client received and signed the appropriate Terms and Conditions No
General Note talk to client she already has tv.
Date Submitted: 06/29/2013 02:47 PM
Note Submitted: Mark Immler
How did you confirm the appointment with the client? Spoke with client
What time window did you confirm with the client? 8-12
Did you confirm the scope of work included on the order with the client? Yes
Does the client have all product needed to complete the installation? (minus any product on the order set for delivery) No
Has the client signed the terms and conditions for installation? (If no, you will need to have them sign on site) No
Will someone over the age of 18 be at the location for the duration of service? Yes
Is the address listed on the FMS order correct? Yes
What date did you confirm with the client? (Enter "NA" if you did not speak to the client and could not leave a message) 7.1.13
Additional Info (Use this section to notate any key parts of your conversation or additional product needed for the job) Client will need us to bring a small tilting bracket to job site.
Date Submitted: 06/28/2013 07:06 PM
Note Submitted: Cody - CW Williams
Are there sufficient electrical outlets available where the equipment is to be installed? Yes
Was the Home Theater Proposal Tool used to quote the installation?” NA
What components are being connected? (eg:TV, DVD, VCR, Video Game, Audio Receiver, CD Player, Cable Receiver, Satellite Receiver, Other) wall mount for tv
How far is the TV from the components you are having installed? not far
General Notes wall mount for tv
What is the size and brand of the TV that is being installed? 46
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