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I do apologize for the inconvenience but I will be glad to assist you today.
May I have the serial number of the camera please?
I do apologize for the inconvenience but I will be glad to assist you today.
By the way, I will now close this case. After this, you will receive an email containing a survey, I hope you can take time to rate the service and support I have provided you today. Netgear will love to hear your feedback.
We will process a replacement for this camera via expedite shipment. You will receive the replacement along with a prepaid label that you will use to send the defective camera back. With this process, we will ask your credit card information as a collateral and there will be a $2 holding fee. But no worries, as soon as Netgear receive the defective camera, we will credit it back to you. Just make sure that you will send the defective camera within 10 business days as you receive the replacement unit.
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