Notes

&1 Experte: Good morning, my name is Miss Müsers.
1&1 Experte: How can I help you?
adan: miss Müssers thanks i live in berlin i have contract b with Alice ( o2) for more than 2 years now , i want to cancel the ncontract with Os and start with 1&1
1&1 Experte: okay.
1&1 Experte: Do you now which contract do you want?
1&1 Experte: so I can take your order.
adan: really? thats ok but i need to cancel with O2 first or you can do it for me
1&1 Experte: yes, thats no problem. and you can be sure, that everything will be ok.
1&1 Experte: 1 & 1 can do it for you.
adan: perfect
adan: 1&1 Surf & Phone Flat Special
Internet-Flat: 100 GB/Monat mit bis zu 16.000 kBit/s im Internet surfen, danach mit bis zu 1000 kBit/s
Telefon-Flat: Kostenlos ins dt. Festnetz telefonieren
Mindestlaufzeit: 24 Monate ab DSL-Schaltung
Nach 24 Monaten 29,99 €
adan: thats what i want
1&1 Experte: Thats no problem. If I take your order, you will get an email with your contact details and your order, so can be sure that I only order what you said.
1&1 Experte: Okay, please give me your adress.
adan: no wait 100 g monthly ia too few give me a minute
1&1 Experte: no problem.
adan: ok i take the doppel flat 16000 for 29.90
1&1 Experte: Okay no pronlem.
1&1 Experte: fristly I need your adress.
adan: my adress is Einbecker Str 43, 10315 Berlin
adan: my name is Adan Narvaez Zarza
1&1 Experte: Do you want only the flat? In this offer there is a SIM Card for a cell phone. This cost 9,60 € once a time to activate and no monthly costs.
1&1 Experte: So you can use the festnetz, the mobile netz and the mobile net.
adan: no monthlyx cost?
1&1 Experte: no monthly cost.
adan: only the cost of the calls i make with that phonhe
1&1 Experte: no there a no costs for calling, because its a flat.
adan: ok i take it
1&1 Experte: Your first Name is only adan?
adan: 9.60 just one time
adan: YES ADAN
1&1 Experte: yes the 9,60 € are only one time.
adan: Family name is NARVAEZ
1&1 Experte: Please give me your cell number and an e mail adress.
adan: 0178 8867180 [email protected]
1&1 Experte: Thank you very much.
1&1 Experte: So now i need your birthday .
1&1 Experte: and your festnetz numvber from O2.
adan: birthday is 22.06.1960
1&1 Experte: and your festnetz numvber from O2.
adan: 030 095 1392
adan: correction : 030 6095 1392
1&1 Experte: because of we cancel your contract from O2, you can keep you number.
adan: that sounds good
1&1 Experte: at least I need you bank account.
1&1 Experte: kontonummer and postleitzahl.
1&1 Experte: Than your order is ready.
adan: bank is Deutsche Bank, Konto 9300807, BLZ 10070024
1&1 Experte: Thank you very much for your order.
1&1 Experte: I took this one right now
adan: youre welcome whats next?
1&1 Experte: If you have question about your order you can come into this chat and we will help you.
adan: how long does it take the change to work? will you send me a contract? and a modem?
1&1 Experte: yes the modem we will send to you in the next days.
adan: can you confir somehow that the o2 cancellation is ok?
1&1 Experte: the contract will come in the nixt 2 hours to you per e mail.
adan: oh ok
1&1 Experte: you get a confirm about the cancelling and about the date, when our contract is ready to give you the internet.
1&1 Experte: so xyou can be sure, that I only order what you said.
adan: perfect
1&1 Experte: The logest time you have to wait to be our costumer will be 3 month, because you already have an contract with O2 and mostly the time to cancel the contract is 36month
adan: so you have any idea how does it take for your company to give me the internet service?
1&1 Experte: The logest time you have to wait to be our costumer will be 3 month, because you already have an contract with O2 and mostly the time to cancel the contract is 36month
1&1 Experte: maybe it will be aerlier.
adan: i see... ok ...
1&1 Experte: but i cant promise,
1&1 Experte: thank you for your order. You are always welcome.
adan: i hope, ive been client of alice for more than 36 months
1&1 Experte: i think there will be no problems to cancel.
adan: thanks for all
1&1 Experte: you are welcome