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I will be glad to help you.
I am sorry to hear this.
I am really sorry for the inconvenience.
Please do not worry, I will help you.
Please allow me a moment.
In this case, I need to arrange a call back for you.
Please provide me your contact number.
Thanks for the details.
Thank you for waiting.
Thanks for confirming.
I hope this helps.
Anything else for today?
Thank you for contacting Amazon.
Take care, bye.
I'm sorry to learn about the difficulties you have experienced in returning your [Item name].
I understand that you are experiencing difficulties in returning the parcel to our FC and you would like to arrange a collection for the item.
I'd love to arrange the collection for you, however, currently we do not have any collection facility available for your order.
Please understand our limitations in this situation. In this case, I'd like to suggest you to arrange a manual collection with one of the following carriers and return the item to us:
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