Notes

NSO(Norton Security Online):
Discovery questions:
 Do you bank, browse or shop online?
 Do you have any anti-virus to protect your identity when you are online?
 How do you protect your computer and hand held devices from spamming and virus?
 How many computers, handhelds, and mobile devices are used within your home?
Upsell Attempt:
Agent: The reason why I asked you this is because EarthLink offers you an amazing anti-virus NSO which will not only protect you from viruses but also safeguard your identity when you are online and it also enhances the performance of your computer Ma’am /Sir as you said you bank, browse and shop online, followed by the pricing details and promotion.
First 30 days absolutely free and thereafter billing begins automatically at $7.95 per month. Norton Security Online Provides a complete protection for all 5 devices (PCs, Macs, Android, iOS and tablets) with 1 subscription. Shall I send this Norton Security Online Software to keep your iPhone and iPad protected?
Overcome Objection:
 NSO helps Reduces PC startup time and boosts performance of your computer etc.
 NSO blocks almost all infected and dangerous downloads and it also warns you about social media scams and suspicious content etc.
 NSO which helps keep you safe when you surf, shop and bank online etc.
 NSO offers you a complete protection against online thefts, etc.


NWP(Norton WIFI Privacy):
Discovery questions:
 Do you connect free WIFI available at coffee shops, restaurants, airport, or any other public places?
 How do you protect your computer and hand held devices from spamming and virus while using public WIFI?
 Do you occasionally connect to public or free wireless networks?
Upsell Attempt:
Agent: Did you know that connecting to free or public Wi-Fi leaves you susceptible and vulnerable to business trying to access information about your viewing or shopping habits?
Let me provide you the quick information on this.
In order to provide our customers with the best security possible while accessing public WIFI, We are currently offering Latest and Most Advanced Norton WIFI Privacy which acts as VPN (Virtual Private Network) allows users to create a secure and encrypted connection - usually referred to as a secure tunnel-between the user and the Internet.
1. It Safeguards your identity and online transactions.
2. Detects and alerts when you connect to an unsafe Wi-Fi hotspot
3. Bank-grade encryption lets you surf safely on public Wi-Fi hotspots.
4. Avoids being tracked by companies, or cyber thieves.
5. Avoids unsafe websites and suspicious downloads
6. stops ad generators from collecting information about the user and their browsing habits
First 30 days absolutely free and thereafter billing begins automatically at $5.95 per month. Norton WIFI Privacy Provides a complete protection for all 5 devices (PCs, Macs, Android, iOS and tablets) with 1 subscription. Shall I send this service to keep your devices secured?
Overcome Objection:
 NWP helps to reduces identity and online transactions risks on public Wi-Fi hotspots
 NWP offers you a complete protection against unsafe Wi-Fi hotspot