Notes

1) The primary duty of a phlebotomist is to :
a) label specimens. c) collect skin puncture specimens.
b) collect blood specimens. d) process specimens
2) Promoting good public relations is a part of the phlebotomist's role because:
a) the phlebotomist is a representative of the laboratory.
b) good public relations promote a harmonious relationship with visitors, staff, and patients.
c) the patient often equates blood-drawing experiences with the caliber of overall care received while in the
hospital
d) all of the above.
3) Which is not a reason for the phlebotomist to participate in continuing education programs ?
a) to follow the centers for disease control (CDC) mandates
b) to learn new techniques
c) to remain current In phlebotomy technology
d) to renew certification
4) The term "phlebotomist" is derived from Greek words that, literally translated, mean:
a) to cut a vein.
b) to draw blood.
c) to stick a vein
d) to suck blood.
5) Which of the following is not a phlebotomist's duty?
a) collection blood specimens
b) performing laboratory computer operations
c) starting intravenous lines (IV's)
d) transporting specimens to the laboratory.
6) Proof of participation in workshops to upgrade skills, which is required by some agencies to renew
certification, is called:
a) accreditation
b) continuing education units I(CEU's)
c) essentials
d) reciprocity
7) Effective communication must include:
a) verbal skills
b) nonverbal skills
c) listening
d) all of the above
8) informed consent means:
a) patients must ask their doctors if they can have blood drawn
b) patients waive their rights
c) patients must be informed of intended treatments and their risks before the treatments are performed
d) the phlebotomist may draw a patient's blood without the patient's permission
9) which is not a required personal characteristic of a professional phlebotomist?
a) dependability
b) honesty
c) compassion
d) sense of humor
10) Telephone etiquette that projects professionalism includes:
a) referring to callers as "honey" or other terms of endearment.
b) keeping callers on hold longer than 1 minute.
c) answering the telephone after three rings
d) identifying yourself and our department whenever placing or receiving a call