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How are you?
Is there anything else I may help you with?
Thank You for contacting Amazon. Have a good night.
I'm really sorry for the inconvenience you have experienced.
Please allow me a minute to look into this while I can check this for you.
I apologize that this is taking little longer time than expected.
I know that money does not matter as you need the item so to make an effort to compensate this delay,I would issue refund for (amount) pounds, once the order will ship as an apology.
I hope you are happy with the level of service provided by me today .
I hope I was able to solve your query?
I would happy if you get the order suddenly and it will bring a smile on your face.
Can you help me with your billing address along with postal code please? So that I will be able to go to your account.
I can completely understand. If it happened to me I´d be upset too. I assure you this issue will be resolved
by me on this chat.
I always try my best to resolve the concern in the first time as I truly value my customers.
I would surely sort this out for you.
I really appreciate your business with amazon and would love to serve you again.
I'm sorry we were disconnected. I can pick up where we left off.
I can see that you're our valuable customer.
However that's a rare situation in Amazon.
I totally understand that.
DNR
Less than 40GBP
Before FRD.
As I can see that your product has been tagged and delivered
This could happen because of the wrong scanning of the parcel.
I would appreciate if you wait till FRD( Do mention the date instead saying FRD)
After FRD (Return or refund as appropriate)
More than 40 GBP
Fill DNR form and tell them they will be contacted by e-mail within 24 hours.
If not received than we help the customer with full refund or replacement
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