Notes

Ila S. Ervin
3871 Redwine Rd, SW #1303
Atlanta, Georgia 30344
(707) 438-5330


Experience

Flight Attendant -United Airlines
Nov. 2015 to present


Care Manager/Consultant
May 2014 to present Dec.2015



• Survey clients physical, social, and financial needs. Create
action plan with clients to improve health functions. Advocate
and connect clients to benefits and other resources they
need to remain safe, and secure at home post hospital
discharge.

• Educate and teach the clients/families/caregivers about
disease processes, self-management, and maintaining well
being.

• Medication reconciliation, ensure prescribed oral medications under the written direction of physician, are available and ensure clients know how to take their medicine.

• Provide client, and family with emotional support and
instruction in areas such as preparing healthy meals, living
independently, or adapting to disability or illness.
electronically chart clients notes within 24 hours of home
of home visits.

Social Service Director/Marketing/Admissions Healthcare
January 2014 to May 2015
Appling wood Healthcare and Rehabilitation Center


• Establishes, and plans the overall policies and goals for the Social Services Department
• Responsible for resident assessments, care planning
and aiding the residents and families adjust to their new
surroundings.

• Stays abreast of a variety of the field's concepts, practices, and procedures
• Provide daily discharge planning for all residents
• Coordinates admissions
• Provide Internal/Outside Marketing to increase revenue
• Provides case management



Director of Business Development & Admissions Healthcare
July 2010 to July 2011
Windsor Post- Acute Care Center of Hayward


• Responsible for daily Marketing and Business Development Functions including recruiting, and training of staff in admissions/marketing department

• Collaborate with operations and clinical staff to ensure the intake process meets the needs of the patient, family and physician/other referral source

• Prepare and submit reports, including weekly Productivity Trending Report and New Physician Log. Create sales plans. Monitor referral and utilization information

• Continuous monitoring of the community's needs, health care delivery systems and satisfaction levels; recommend services and programs to address the new and changing needs within the service area. Attend special events to increase awareness among consumers and/or referral sources


Admissions& Marketing Director Healthcare
May 2008 to June 2010
Kindred Care Center of Rossmoor, Walnut Creek, CA.

• Responsible for recruitment of new staff in Admissions/Marketing Dept, and training & development. Coordinated work schedules for staff in department.

• Managed daily Marketing & Admissions process to 180-bed Skilled Nursing Facility. Processed patient’s referral information, verified insurance and eligibility, obtained pre -certification and established patient’s appropriateness for admission to facility using facility’s clinical grid.
• Responsible for distributing new admission notifications to internal department heads and external insurance companies via faxes & email.


• Conducted facility tours, served as primary contact person for inquiries, and made sales calls to Hospitals, Assisted Living Facilities, and other outside vendors. Contributed to business development, and developed long lasting relationships which aided in growing facility’s census.


St. Helena Hospital, Center for Behavioral Health- Vallejo, CA.
Admissions/Marketing Liaison

• Coordinated admissions to Mental Health Services, processed patient referral information, verified insurance, pre-admission review for medical necessity, and conducted concurrent reviews.
• Prediction and planning for patient's needs from pre-admission, through Outpatient care and post-discharge. Provided Case Management for patients
• Coordinated daily treatment and discharge planning in conjunction with the Medical Director, Registered Nurse, Marriage and Family Therapist, Social Worker, and Clinical Care Coordinator.
• Consulted and collaborated with members from other internal departments as well as outside agencies within the community and participated in community liaison activities
• Developed long lasting relationships with referral sources, and created new lines
of business.

Education
Jackson State University, Bachelors in Social Work