Notes

Hi, good afternoon!
Who do I have the pleasure of chatting with today?

Nice to have you on this chat.
how can I assist you today?

Can I have the order number, please?
Thank you for the order number.

Since you are our most valued customer it's our duty.

Please do check your email inbox, spam and junk folder as well.

May I place you on hold for 2-3 minutes while checking this, please?
Thank you for staying online. We appreciate your patience

I apologize that you haven't received the item yet. Let me look into the order and help you with it.
I am sorry to know that the order got cancelled. Let me look into the order and check what went wrong.

Thank you for chatting with me and choosing Sears Online Chat. Please fill out a short survey by clicking the End Chat button . We appreciate your business.
Have a great day ahead!

I will look forward for your valuable feedback!

Please fill up the card details on this secure form to complete the order.

I'm sorry, I didn't receive a response. You may start a new chat session. Thank you for visiting us at sears.com.

The chat ends if we don't get any response within 3 minutes. Please feel free to chat with us. We are just a click away from you.

Store Reservation

I have reviewed the orders the items has been delivered to our store. However the items are not scanned this is the reason you have not receive the pick up emai yet.
I will go ahead and notify our store to scan the shipment for you.
For quicker resolution, I will share the toll free # of our store so you can ask our store to scan the shipment and you will get the Ready For Pick Up email instantly.


SPM
I have reviewed the order, the item was shipped from our authorized seller warehouse. I will go ahead and contact the seller to check on this.
You will receive an update via email within next 24-48 hours.

There is an option to contact the seller directly from order center.

I will share the steps so that you can contact the seller through your profile. It will be saved on your profile and we will also do a follow up to fix this.

Once you contact the seller you will receive an update within next 24-48 hours.
I have mentioned a note to honor you a 10% up to $50 on your next items sold by Sears and Kmart.
I have reviewed your order as per the tracking details the have contacted UPS to pick up the item from our warehouse.
However the tracking information has not been updated yet. To avoid further delay I will process complete refund on the order and re-order it with a 10% discount.


Rewards!!
I am sorry to know that you have not received the Shop Your Way Rewards Points yet.
Not to worry, Let me look into it and help you further.
I have reviewed your rewards account, the points will reflect on your account on 11/30

REFUND!
I have issued complete refund of - the amount of will reflect on your credit card account within a maximum of 3-5 business days and to your Shop Your Way Rewards account within 24-48 hours.

Unable to reset password!!
I am sorry to know that you are facing problem while resetting the password. Not to worry, I will help you to reset it.

Can I have your email address, please?

Please clear the cache, cookies and browsing history and try again.

In case it doesn't work I will report it to our technical team right away


TTL!!
Before I let you go, may I ask if you are a homeowner?

Awesome! as a added bonus you have contacted us today, I have arranged a free in-home consultation for home improvements.

Its include:Kitchen remodeling, Cabinet refacing, Counter tops, Vinyl siding, Windows, New heating and Cooling systems, Entry doors, Roofing, and Flooring.

Can I know which product interest you the most?

xxxx, is this the best number to contact you?

Not a problem, please keep Sears in mind for future.

Not a problem, the reason for asking is Sears providing a free in-home consultation for home improvements.
PA!!
I am glad to inform you that you can secure your appliance with sears protection plan for 5 and 3 years which cover unlimited free service calls. If repaired more than 4 time you can get free replacement with new item without paying a single penny and a lot more service with
sears. Are you aware of our Sears protection plan?


I would like to let you know one thing. If you are not using the protection plan for 1 year, you can contact us back and get complete refund.
This ensure that if you are not using the plan for 1 year, you can get complete refund.
As an appliance expert, I would prefer you to add protection plan to your purchase and be rest assured for years.

AUTOMOTIVE:
Unfortunately, we do not have sufficient resources to provide you the information on Automotive orders.
As you are a valued customer, I do not wish to provide you any wrong information depending on my assumptions.
Let me provide you with our Automotive experts phone number who have all the resources, so that you are assisted in a better way.
Please contact our Automotive team at 888-819-6963 available from 7:00 AM to 10:00 PM, 7 days a week. We would be glad to assist you over there.
TTL

As a token of appreciation To make your shopping experience better in future, let me go ahead and add some coupon to your email address which you use on your next purchase. and a FREE in-home estimate" on either:Kitchen remodeling, cabinet refacing, counter tops, vinyl siding, windows, central AC and heating, entry doors and roofing!

Can I know which product shall I add for you for FREE ?


That's fantastic! A representative from our Home Improvement Team will be calling you within 24 hours to set up a date and time for your appointment for free in-home estimate" on Kitchen remodeling.