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complaint Mrs. Jackson called regarding Marcus, Kiera, and Kyley Bullock, she complain that Julie refused to give her another appointment because she was always calling off. She said Julie was very rude. I apologized and set up appointments for Saturday, and i spoke to Julie and the entire call center and asked them not to tell patients that they cant be seen anymore with appointments. First they need to speak to me to make that decision if a patient could get another appointment or not?
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