Notes

From looking into your order, this shows as processing on the system still. I do apologise, there seems to have been a technical issue with this item loading correctly to the warehouse. I will be able to request that this item is manually pushed through to the picking stage for you where the item will be dispatch shortly after and once dispatched you will receive an email notification to confirm this. I am sorry once again that your order has not yet been dispatched.


I am really sorry once again that I cannot be of more assistance at the moment, this is something that we have been made aware of and we are looking to rectify a soon as possible

lc - wismo - apologised for delay - advised system error and will be dispatched shortly

Your order is on standard delivery which is currently 2-4 working days so this should be delivered by

Can you please confirm the following used to place the order:
Full Name
Email
Post Code
Store

Thank you for contacting us today. I will now close down this chat but if you need further assistance, please do not hesitate to contact us through Live Chat or by contacting our Customer Care Team direct - contact information for this can be found on our website.


[email protected]

As the order was delivered outside the delivery time frame, I have refunded the delivery for you. The refund reference is: 29726126, please allow 3-5 banking days for this to process into your payment account.

Upon looking into your order, this shows as dispatched with yodel. You will be able to track this on the yodel website with the following reference:

Please bear with me

Can you please confirm your order number ?

Do you have the product code please ?

I'm currently looking into this for you, bear with me please

Do you have a brand or price range in mind ?

As the item has just gone out of stock, I'm afraid that we do not have a stock date for this unfortunately


This item was dispatched with yodel. You will be able to track your parcel on the yodel website with the following reference:


With regards to the Birthday Voucher, this can only be used when the basket contains only toy products. Kindly note, the voucher cannot be used in conjunction with any other offers or promotions, or the following brands; TP, Little Tikes, Saber and Plum

I do apologise this is something which we are unable to generate. However, if you subscribe to MyMothercare for the first time, you would receive welcome vouchers in the following 72 hours


I'm sorry that you have not received notification, it would seem like there has been a technical issue with your order status not updating correctly to the system which in turn has not generated the text notification. However, your order shows as delivered to store for collection.

Thank you for contacting us today. I will now close down this chat but if you need further assistance, please do not hesitate to contact us through Live Chat or our Customer Care Team - this information is available in the contact us section of the website.
I have tried to issue a refund of the delivery fee for you as the item is now late, however due to a system error I have been unable to process this through the system. I would advise to contact the Customer Care Team on 0344 875 5111 and they will be able to issue a manual refund for you over the phone. I am sorry for any inconvenience this may have caused.
Your order shows as released on the system - however there is no tracking available I'm afraid as with store orders these get sent off on a whole consignment. It may be that the order is still out for delivery and I would advise to await the confirmation text, or alternatively to contact store and they will be able to check to see if they have this available for collection

I do apologise, your order seems to have been cancelled in error by the system, as the order has been cancelled payment has not been taken. I would advise to place a new order on the system on premium delivery also, once you have received the new order, if you then contact the Customer Care Team on 0344 875 5111 quoting your old order reference number, and they will be able to issue a refund of the premium delivery charge on your new order.

lc - confirmed cancelled in error by system and to place new order on prem deliv and once received new order, to contact us quoting old order number so we can then refund prem deliv charge on new order

mothercare.custhelp.com/app/chat/chat_launch/q_id/1/request_source/5/pack/1/chat_data

Due to concerns raised in recent news reports over the safety of infant sleep positioners the Babymoov Cosydream Sleep Positioner has been removed from the website as this is the only product which we stock that was affected. Kindly note, the Sleepyhead is not considered a sleep positioner so this item has not been removed.


If you have purchased the Babymoov Cosydream Sleep Positioner from us, we kindly ask to return this to your local store with proof of purchase for a refund.




0371 231 3513



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