Notes

***ALL THE INFORMATION IS FOR INTERNAL USE ONLY***

Detailed description of seller’s issue:

Order Id / Affected SKU/ASIN:

Exact Name of the SOP Followed :

Specific section of the SOP with a transfer reference :-

Reason for transfer and list of tools checked:

Exact tool name required as per SOP :-


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E-MAIL FOR 911 CASE FIRST RESPONSE:


Greetings from Amazon Seller Support,

Thank you for contacting us.

We have alerted our specialists to your issue and have forwarded your case to their attention. They will research your issue on an expedited basis and reach out to you if any additional information is required. We understand that this is an urgent issue and will work hard to provide a timely resolution.

We deeply value your continued patience and co-operation.

Have a Nice Day!

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E-MAIL RESOLUTION:


Greetings from Amazon Seller Support,

Thank you for contacting us.

As per your e-mail, I understand that your concern is regarding -------. I will surely assist you with this.

I hope I have been able to assist you satisfactorily. For further questions in this regard, please write back to us and be assured that your concerns will be addressed on top priority.

If you’d like to share feedback for the service provided today, please use the link below. Your feedback will help us improve our services for our Sellers.

Thank you for your time.

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THANK YOU MAIL
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Greetings from Amazon Seller Support,

Thank you for your quick response.

My name is Gunjan. I am glad to know that your issue has been resolved. I really appreciate your kind association and providing us an opportunity to serve you.

Based on the information provided and considering your issue to be resolved, I am closing the case. However if there is anything else we can do to make things easier for you and to salvage what has up to now been a valued relationship, please let us know. We are here to help you 24 x 7 and we would be more than happy if you give us a chance to assist you and resolve your concern again.

As a Seller Support Representative your satisfaction is my top priority, and your feedback a very valuable asset.

If you’d like to share feedback for the service provided today, please use the link below. Feedback will help us improve our services for our Sellers. Thank you for your time.

We wish you good health and success in all your future endeavors.

Have a wonderful day!

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E-mail for Holding Account
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Greetings from Amazon FBA Support.

Thank you for writing us and bringing this matter to our attention.

This is Mohd Faisal from the FBA team.

I have reviewed your email thoroughly and understood that your concern is about the reimbursement for 8 damaged units in Amazon warehouse. I sincerely apologize for the inconvenience caused to you.

As per investigation, I found that 8 unit for FNSKU:X0013H6YWN was transfer to holding account. Please be informed that units are transferred from your inventory to a holding account, if you are reimbursed for a unit lost in the fulfillment center, when the unit is found it must first be received into your inventory before it can be transferred into the holding account.

Kindly note that if you are reimbursed for inventory damaged in the fulfillment center, the damaged inventory will be transferred to Amazon using this reason code.

Please be informed that we may be able to initiate a reimbursement according to Inventory Adjustments, FBA Reimbursement Policy and Service Terms linked below:

Inventory Adjustments:

https://www.amazon.com/gp/help/customer/display.html/?nodeId=200592880&referral=A1H307MTL111ZN_A60RK7UU2HTGH

FBA Lost and Damaged Inventory Reimbursement Policy:

https://sellercentral.amazon.com/gp/help/200213130

Please be informed that we strive to put in our best to help you make selling a better experience.

We appreciate your professionalism regarding this matter, if you would like to provide feedback about this specific topic, you can send your comments and suggestions to:

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[email protected]
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If you find any discrepancy or have any more questions on this, please feel free to click on the link below to reopen the case:-

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http://sellercentral.amazon.com/gp/contact-us/contact-amazon-form.html?caseID=4484591651
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Thank you for your kind understanding and co-operation.

Have a great day!

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Greetings from Amazon FBA Support.

Thank you for writing to us and bringing this matter to our attention.

I have reviewed your email thoroughly and understand that your concern is regarding reimbursement for 2 damaged units in Amazon warehouse. I sincerely apologize for the inconvenience caused to you.

As per investigation, I have found that 1 unit for FNSKU: X000YQDYNV was marked as "Damaged at Amazon Fulfillment Center" on March 20, 2016 due to which the unit was moved to "Unsellable inventory". For this damaged unit, our team has already granted the reimbursement under reimbursement ID : 557503131.

Reimbursement ID : 557503131

https://sellercentral.amazon.com/gp/ssof/reports/search.html#orderAscending=&recordType=REIMBURSEMENTS&noResultType=&merchantSku=&fnSku=&FnSkuXORMSku=&reimbursementId=557503131&orderId=&genericOrderId=&asin=&lpn=&shipmentId=&problemType=ALL_DEFECT_TYPES&hazmatStatus=&inventoryEventTransactionType=&inventoryAdjustmentReasonGroup=&eventDateOption=0&fromDate=04%2F01%2F2016&toDate=10%2F02%2F2017&startDate=4%2F1%2F16&endDate=10%2F2%2F17&fromMonth=1&fromYear=2017&toMonth=1&toYear=2017&startMonth=&startYear=&endMonth=&endYear=

Once, the unit was marked as "Unsellable inventory" and our team has issued the reimbursement they moved that unsellable unit from your inventory to Amazon holding account, which was marked as "Transfer to holding account". You can verify the same by visiting the links below:

Inventory Adjustments Report:
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https://sellercentral.amazon.com/gp/ssof/reports/search.html#orderAscending=&recordType=INVENTORY_ADJUSTMENT&noResultType=&merchantSku=&fnSku=X000YQDYNV+&FnSkuXORMSku=&reimbursementId=&orderId=&genericOrderId=&asin=&lpn=&shipmentId=&problemType=ALL_DEFECT_TYPES&hazmatStatus=&inventoryEventTransactionType=&inventoryAdjustmentReasonGroup=&eventDateOption=0&fromDate=03%2F02%2F2016&toDate=10%2F02%2F2017&startDate=3%2F2%2F16&endDate=10%2F2%2F17&fromMonth=1&fromYear=2017&toMonth=1&toYear=2017&startMonth=&startYear=&endMonth=&endYear=

Please note that "Damaged at Amazon Fulfillment Center" and "Transfer to holding account" are both different disposition for the same unit and reimbursement has already been granted by our internal team for damaged disposition. Hence, reimbursement is not required at this time.

https://sellercentral.amazon.com/gp/help/200453260

Please be informed that we may be able to initiate a reimbursement according to Inventory Adjustments, FBA Reimbursement Policy and Service Terms linked below:

Inventory Adjustments:

https://www.amazon.com/gp/help/customer/display.html/?nodeId=200592880&referral=A1H307MTL111ZN_A60RK7UU2HTGH

FBA Lost and Damaged Inventory Reimbursement Policy:

https://sellercentral.amazon.com/gp/help/200213130

Please be informed that we strive to put in our best to help you make selling a better experience.

I hope, this information is able to address your concern. However, if you find any discrepancy in the above mentioned information then you can contact us again and we will be glad to assist you.

Thank you for your kind understanding and co-operation.

Have a great day!


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If you have any more questions on this, please feel free to click on the link below to reopen the case:-

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http://sellercentral.amazon.com/gp/contact-us/contact-amazon-form.html?caseID=4417868971
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Please be informed that we strive to put in our best to help you make selling a better experience.

We appreciate your professionalism regarding this matter, if you would like to provide feedback about this specific topic, you can send your comments and suggestions to:

***************************************
[email protected]
****************************************

It’s always a pleasure assisting a Reputed Seller like you.

We deeply value your time and patience.
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We value your business with us and we'd like you to be successful seller on Amazon.com.

Thank you for your kind understanding and co-operation.

Have a great day!



I wish you good health and success in all your endeavors and specially selling on Amazon.com.

Have a Great Day Ahead!


I hope, this information is able to address your concern. As of now this case will be stated as answered in your case log. However, please don't consider it to be closed. If you find any problem or have any more questions regarding this issue then you can contact us again by clicking on the link below and we will be glad to assist you:

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http://sellercentral.amazon.com/gp/contact-us/contact-amazon-form.html?caseID=4417868971
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