Notes

In this case,I will request you to go ahead and place the order for the device and help me with the order number so that I can create a follow up on your order to issue refund of $00.00 once it is shipped out.

it depends on the availability of the devices at our warehouse.However,the refurbished models are not used as they are just marked as refurbished as they were not delivered to original purchaser.We just unbox the package and ship the device to our customers if they need replacement.

Hello! my name is Waliullah. I am a part of Kindle Team. I will be glad to help you today.

Fire 7" $49.00 are the only Fire devices with 90 Days limited warranty,however customers can purchase extended warranty for these devices at additional cost at the time of placing the order.

I’ve created a warranty service request for your Fire tablet. Please send your device to us so it can be checked by our technicians and replacement can be send to you if needed.

In this case I am creating warranty service request for your device.In this case you need to send the device back to us so that our technicians can check the device and replace it if needed.

I have successfully created warranty service request for your device.Please ship the device back to us so that our technicians can check the device and send you the replacement if needed.

I have successfully created a follow up on your order to issue refund of $.00 once it is shipped.I will also email you the confirmation once i have initiated the refund into your account.

I really appreciate your patience and co-operation in this matter.

You're not required to send your Kindle back to us. If you would like to recycle your Kindle, you can create and print your own prepaid UPS shipping label through Li Rising LLC DBA Re-Teck's website.
Visit https://amazonrecycling-us.re-teck.com/recycling/home for further instructions.

NOTE:Please do not forget to check on share payment method option on the next page for both account verification to setup household successfully.

Have you tried to charge the device using these powerfast adapter as they are specially manufactured for accelerating the charging capability of the device.
One of the benefits we try very hard to offer our customers is convenience. I'm very sorry for the inconvenience you experienced.

I'm truly sorry, and I hope you'll give us another chance in the future.

Opening:

https://unsee.cc/

If you wish you can check for email confirmation regarding the replacement which has been initiated by me just after the chat ends.I will also include the link to print the return shipping label in that email.

Hello my name is Parul. I am a part of Amazon Kindle team. I'll certainly try to help regarding your concern.

Thanks for being a prime customer.

Hello my name is Parul. I will be happy to help you today.

Hi,My name is Parul.I will be happy to help you today.

Hi, How are you?

I hope you are doing well today.

I understand your concern. I will surely look into this matter.

I have successfully issued promotional credit into your account.It will automatically apply on your next order fulfilled by Amazon.

I have successfully cancelled your order and issued refund of () into your account.


Assurance Cool
I can understand your concern and I'll surely help you with this.
Please do not worry, I'll surely help you with this.
Please do not worry, I'll try my best to assist you with.
Please be assured that I will try my best to fix this for you.
Please do not worry, this type errors are very rare and I assure you that it will not happen again.
Please do not worry, the occurrence of this type of errors are very rare. I assure you that you'll not face this again.
Just to confirm that are you referring to "" correct?
Are you referring to "" ?

Hold:

Would you mind if I put you on hold for one or two minutes while I check for other options?
Please allow me a moment while I look into this for you.
Please allow me a moment while I go through your previous chat conversation.
Could you hold this for 2 minutes while I look into this for?
Please allow me a minute or two while I research this for you.
Thank you for waiting.
Would that be okay for you?
Thanks for your patience.
Thank you for being on hold.
Thanks for your time and patience.

Apology:

I am really sorry for the trouble you are facing with your kindle device.

I'm sorry your previous chat disconnected. I will try and pick up where you left off.

We are unable to transfer the chat to a particular representative. I'll check the previous correspondence. Please allow me a minute or two while I look into this matter.

I understand your concern. If I would be on your side then the frustration will be obvious.

First, I do apologize for the inconvenience that you have encountered in this matter.

I am sorry that this chat session was not as useful as you expected, I tried my best to resolve your issue. I hope you can understand.


Troubleshooting steps:

May I know from how long you have been facing this issue with your kindle device?

Shall we try some troubleshooting steps in order to resolve the issue?

Lets' try some troubleshooting steps while we are on chat.

This troubleshooting would not have been effective without your co-operation.

Do you have any other kindle power fast adapter?

May I ask since when you faced this issue?

May I know when did you first notice this issue?


Security check and waiting lines:

Before I look into your account, I need to verify that you're the account holder. Can you please confirm the name on your account, your e-mail address, and your complete billing address?

I need to verify this information before I can pull your account.

Thanks for the details. This is for your account security purpose.


Transfer:


A member of our Retail Specialist will need to help you with this. One moment for a transfer.

A member of our Appstore Specialist will need to help you with this. One moment for a transfer.

A member of our AIV Specialist will need to help you with this. One moment for a transfer.

Let me connect you to a member of our Kindle specialist team. It will only take a moment.

Let me connect you to a member of ourAudible team. It will only take a moment.


Verification:

To do this, I need to verify some additional information associated with your account. Can you tell me the last 4 digits and expiration date of a credit card listed on your account?

Thanks for the details. This is for the account security purpose.


Waiting and after waiting:

Thank you for the information. Can you hold for a minute or two while I research this for you?

I am sorry to keep you waiting. I will be just little longer.

Let me see what best I can do regarding this matter.

Thanks for providing the details.

Thank you for waiting. I appreciate your patience.


Closing:

I must coordinate this with our kindle developers to get it reviewed. I just need to get some logs off your kindle.

I am really so thankful for giving me the chance in helping you with your concern and for your time as well. Would that be all for today?

What I will do is to transfer the information to our Technical department and in the next 2-5 business days we should get an answer from them. I'm going to set a personal follow up with you and I'll send you an email as soon as we receive any response from the Technical department with their recommendation.

Thank you so much for contacting Kindle Technical support. We look forward to seeing you again soon. Take care, bye bye. Please don't forget to click "END CHAT" on top to properly end our conversation.
If you wish you can check for follow up confirmation regrading the refund in the email which I will send to you just after the chat ends.

I have send you a email confirmation,please check and confirm if you have received it.

Please let me know if there's anything else I can do for you today, I will be happy to help.
Please do me a favor click on the **End Chat** button on the top right corner of this.
You are always welcome Jim.
Please click on the **End Chat** button on the top right corner of this,to close the chat Window.
.

Your Feedback will be appreciated,take care.

Is there anything else I can do for you today?
Thanks for being a prime customer.
Thanks for visiting Amazon.com. Have an excellent day ahead!We hope to see you again soon!

Bye,take care.
:-)
Click on the **End Chat** button on the top right corner of this,to close the chat Window.
.

I'm really happy we're able to resolve your concern! I want to make sure that you experience the best customer service from Amazon Kindle Chat Support and make you a happy Kindle customer after this conversation. Would there be anything else?

It is really a pleasure to assist our valued customer.

Happy Holidays to You and Your Family!

We wish you love and peace during this holiday season and look forward to a wonderful New Year together!

Nice to meet you.

You're Welcome.

We look forward to seeing you again soon.

Thanks for visiting Amazon.com. We hope to see you again soon! Have a blessed day, Bye!

We valued our customers. Thank you for taking the time to contact Amazon.com and letting me assist you with your concern.

Thank you for contacting Amazon.com, We hope to see you again soon.

I’m glad that you’ve reached us today and thank you for allowing me to help you with your Kindle concern. I've sent you a confirmation email that you've reached Amazon Kindle Chat Support. Please check and confirm.


Deactivated-Lost/Stolen:

I am sorry to hear that your Kindle device was lost/stolen. The best option is that I can deactivate this kindle under your account at this moment, so that who so ever is having the kindle right now will not be able to register the kindle to any of the Amazon account.

I will send you the Kindle serial number to your e-mail address for the future assistance. In case, if you will find your Kindle, please contact us again and we can reinstate/reactivate your Kindle registration to your account.


Reactivate:

Thank you for contacting us. I am glad to hear that you have found your Kindle. Sure, I can reactivate the Kindle to your Amazon account.

For this, could you please confirm the last four digit and expiration date of the Credit card associated with your account?


Activate No:

Unfortunately, the device you've contacted us about, serial number [SERIAL NUMBER], has been reported as lost or stolen. As a result, we will not permit new registrations of this Kindle.

If you have concerns about your purchase of this Kindle, please contact the seller or your local law enforcement agency.

Thanks for your understanding.


Kindle unlimited:

I have checked and confirming, I need to inform you that you have been subscribed for the subscription named as "Kindle Unlimited". For the first month, this subscription is for a free trial and after that it will charge for a amount of $9.99 as it's per month basis subscription.

If you want then I can cancel this subscription for you from my end?

The refund will be credited within 3-5 business days.


U.K contact:

I have checked and confirming that your kindle is registered to Amazon.co.uk and you have contacted Amazon.com customer service. You have contacted Amazon.com(U.S.A) and your kindle is registered under Amazon.co.uk(U.K). I am unable to perform any actions because all the settings are registered to Amazon.uk, they are our partner website.

Alternatively, you can reach them by phone, toll free, from many countries by clicking the Contact Us option on the Amazon.co.uk Kindle Support pages at:

http://www.amazon.co.uk/kindlesupport



Phone contact Amazon:

- U.S. and Canada: 1-866-216-1072
- International: 1-206-266-2992


Restart Kindle (E-ink):

Let's try to restart your device. Restarting can solve intermittent problems you're experiencing with your device.

Make sure that your kindle is unplugged to any power source.

Slide and hold, or press and hold, the power button for a full 40 seconds. Release the power button. The restart screen will appear.

Once you have done this, please let me know.


Restart (Kindle Fire):

Let's try to restart your device. Restarting can solve intermittent problems you're experiencing with your device.

Make sure the kindle device isn't plugged in to any power source or computer.

Please follow the steps to restart your Kindle:

1. Press and hold the Power button for a full 40 seconds. Your Kindle Fire will shut down while you hold the Power button, which is normal.
2. After 40 seconds, release the Power button.
3. Press the Power button again to restart your Kindle Fire.

Once you have done this, please let me know.


Feedback:

Thank you for contacting Amazon.com, I have forwarded your feedback to the Kindle team take it in continuation in work for the feature and updated soon. We are regularly working on improvements to your Kindle experience. I have let the Kindle team team know that you are interested in this feature. I can assure you that they will surely look into this feature and update this feature soon.


Annotations:

Please do not worry. I'll annotate the to your account regarding this issue, so the next agent can take it from there. Just let them know that you have already chatted and that there's a special offer for you.

Charging (Power fast adapter):

Please do not worry, it seems the issue persist with the kindle charger itself. I can apply a $19.99 promotional certificate to your account, so that you can claim the kindle charger for free. You can check for several days while charging with this new kindle charger. I have seen in my experiences that most of the charging issue persist due to charger.

Shall I apply the promo first, before you place the order?

If the issue will persist after charging the kindle for several days with the new charger then I would request you to please contact us so that we can help you further.

I have annotated to your account regarding this charging issue. In case, you will contact us again in future then you don't have to repeat your issue.



Registration kindle issue:

I am sorry to know that you were facing issue while registering your kindle device. Usually it doesn't happens but you have experienced the inconvenience while registering your kindle.

In order to register the kindle to your account, may I know the last four digit of the Credit card associated with your account?

May I know the kindle serial number?

Could you please confirm the mac address so that I can register the kindle to your account.


Kindle return (RML):
Within 30-days return

The best I can do is, I can generate a prepaid return label for this kindle order, so that you can return the kindle device back to us and I will provide you the return label link on this chat conversation. Once the kindle will be back to us, we'll issue a full refund on this purchase.


Buttering:

I am really sorry for the inconvenience. I won't be able to do that. However, You have been a long time customer to us. I am issuing $10.00 promotional credit to your account. I know it can't compensate the inconvenience you have faced. Please accept this as a goodwill gesture from Amazon.

I understand your concern. If I would be on your side then the disappointment will be obvious.

I have already discussed all the best option with our supervisor.

I am really sorry for the trouble you are going through, we definitely don't want our customers to experience such issues with Amazon.

I am sorry you faced this hassle. Please accept my sincere apologies caused to you thus far. I know in some circumstances the promo applied doesn't compensate the inconvenience that caused to an individual.

Whichever option, you would like to go for, you can share your ideas regarding this issue, so that let me see what best can I do for you.


Kindle Device if not available outside U.S. :-

I am so sorry to let you know that the new kindle voyage will not ship to many counties, right now it is shipping to U.S customers only. We, at Amazon are working on this issue and I can assure you that in coming future the new kindle/Kindle voyage will be shipped in Poland/______ also. I can completely understand that you are keen about this new kindle voyage but as per the circumstances it will not ship to Poland/______.

Household issue .

We have received several issues related to Amazon Household. A master ticket has already been raised regarding this issue. Errors like this are usually corrected shortly after they're reported. I would suggest you to please try after 24 hours. In the meantime, to compensate for the inconvenience, I will apply a $5 promotional credit to your account. You can use this credit on any items sold by Amazon. Please accept it as a good will gesture.

Regards
Shariqul Islam |
Training Team(Amazon)|Concentrix Daksh
Mobile: +91-9555046825 E-mail: [email protected]