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Please do not worry.
I’m sorry to hear this.
May I have your postal code and House Number?
Please allow me a minute while I check the details for you.
Please bear with me while I do that.
I'll be glad to assist you with your concern.
I'll be more than happy to assist you with this issue.
I'm sorry to hear that you have not received your order on time.
I'm sorry to hear that you have not received the completed order.
I'm sorry to hear that you have not received the order yet.
I'm sorry to hear that you had to face such inconvenience at Amazon.
I'm sorry to hear that you have received a damaged product.
Kindly accept my apologies for the inconvenience caused to you.
I can understand the situation, this must be very frustrating for you.
I will make sure that this issue is sorted and I will personally keep an eye on this.
I have also arranged a promo credit/gift card worth 5 GBP to make your experience a memorable one with Amazon.
I have also extended your prime membership by a month to make your experience a memorable one at Amazon today.
I really appreciate your patience. It's taking a bit longer than expected. I would request you to bear with me.
I’ll be glad to help you with this.
Anything else for today?
Is there any thing else I can assist you with?
Being an online company, we rely on our carriers to deliver the items and I know they have led us down this time.
How is the weather today?
I hope I was able resolve your issue?
Once the order has been dispatched we will know who is carrying the parcel and we can contact the carrier to stop delivery and the order will then not be delivered.
How would you like to return the item ?
Options- Collectplus store drop, Royal Mail drop or Hermes pickup ?
Thank you for contacting Amazon. Have a lovely day.
Thank you for contacting Amazon. Have a lovely weekend.
Take care. Have a lovely day.
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