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Who we work with--- retailers and/or all
"Integrated Solution" slide- we offer solution, the strategy
why is social customer service important? ***
- brand sentiment & reputation
- build loyalty
- protect existing revenue
Some brands are reluctant to incorporate customer service in social media due to fear of CS responses being shared publicly. we solve that problem completely with a full approval and workflow process, all replies are reviewed and approved to be appropriate and consistent w/ brand voice.
do not go into detailed functionality
Slide w/ personalized report card
We integrate social media and customer service, providing everything from soup to nuts. Strategic consulting, sort out processes, leading technology designed for this purpose.
What we do is set-up social media as a standard customer service like phone like email.
** Questions
Is customer service in anyway involved on social media?
We've noticed you received quite a few CS complaints on social, what is the processes behind the scenes?
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