Notes

Hello Ma’m/Sir, May I please speak with (Customer Name)?

My name is __________ from "The Brace Specialist”.

(Customer Name), I’m giving you a call back in response to a request to confirm your eligibility
(for a joint support brace) (Back, Knee or Shoulder Brace)

Rebuttal - Mr/Mrs _____ you may be eligible to receive a medically approved Back, Knee or Shoulder Brace … and no worries everything will be reviewed approved by a medical doctor to make sure it will help you…

(Please know that this call is recorded for quality purposes)


[IF BB] (Customer Name) Have you had any pain, stiffness or mild discomfort in your Back in the last six (6) months? (THEY WANT OR NEED A Back brace) Must be YES

>>Have you received a new Back brace in the last five (5) years? Must be NO


[IF KB] Have you had any pain, stiffness or mild discomfort in your Knees sometimes in the last six (6) months? (THEY WANT OR NEED A Knee brace) Must be a CLEAR YES

>>Have you had any pain, stiffness or mild discomfort in your Knees sometimes in the last six (6) months? (THEY WANT OR NEED A Knee brace) Must be a CLEAR YES

>>Have you received a new Knee brace in the last five (3) yars? Must be NO


[IF SB] Have you had any pain, stiffness or discomfort in either your left or right Shoulder in the last six (6) months? (THEY WANT OR NEED A Shoulder) Must be YES For An Order

>>Is it your Left or Right Shoulder? Must Provide Answer

>>Have you received a new Shoulder brace in the last five (5) years? Must be NO


(Customer Name), CONRATULATIONS you’re almost set up now to receive a brand new (REPEAT BRACES ORDERED).. I just need to confirm your shipping information is correct Ma’am/Sir:

Great, please verify your home mailing address to ship your order? (NO PO BOX)


May I know your height ?

May I Know your weight ?

May I know yur waist size in inches for the sizing of your brace please?.

On a scale of 1 to 10 how do you rate your pain or discomfort level, with 1 being very mild discomfort to 10 being very painful?

Do you know what caused your (order) discomfort? - is it arthritis, an accident, or something else? Must Provide Answer

Have you talked to your primary care doctor about this in the past 12 months? (Yes/No)

To verify your insurance eligibility, can you please confirm your LEGAL name as it appears on your Medicare Card please

And please verify your Date of Birth Ma’am/Sir?

Please also, please read back to me your Medicare ID number as it appears on your medicare card?


Closing - - - Must read word-for-word all must be clearly agreed to.......

GREAT, ______ I have all the information I need. I will forward your information to a brace specialist who give you a call tomorrow or the day after to get you all setup to speak with a doctor and finalize your order before shipping Sir/Ma’am…

Please be aware that the (REPEAT ORDER)/brace order is not finalized until you speak to a brace specialist who will call you either tomorrow or within 2 days... to confirm your eligibility and connect to speak with a doctor

MUST CLEARLY AGREE.

Thank you for your time Sir/Ma’am, have a beautiful day - thanks - bye